sussexlender
Member of DD Central
Cheat seeking missile
Posts: 550 
Likes: 916
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Post by sussexlender on Nov 2, 2019 12:36:56 GMT
The sheer incompetence of the staff at Lendy so called "support" continues.
I sent off the required additional documents on the 14th October and they were signed for by someone called McMahon at Lendy on the 15th October.
I have now had an e mail dated 31.10.19 addressed to Dear "Test First Name" telling me that the withdrawal function is now live.
I enquired as to the failure to send the e mail to me by name and received a reply dated 01.11.2019 which misspelt my surname and informed me that my account is fully verified as per "our e mail on 16 October 2019 (attached - below our signature) ".
Needless to say there was no e mail attached and I have not received any such e mail. How can they verify my account if they don't know how to spell my surname?
If they can't even get that right how can we be confident that RSM know what they are doing with any of our funds and our account management?
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Post by red_panda on Nov 3, 2019 10:02:57 GMT
My personal info on the site is up to date and I never received any email further requesting documents for AML. Nonetheless my "withdrawal facility is unavailable during the AML verification process.
" Is anyone in similar state?
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iRobot
Member of DD Central
Posts: 1,680
Likes: 2,477
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Post by iRobot on Nov 3, 2019 10:23:46 GMT
My personal info on the site is up to date and I never received any email further requesting documents for AML. Nonetheless my "withdrawal facility is unavailable during the AML verification process. " Is anyone in similar state? Yep - I am with two accounts; one personal, one business - both have accurate details and in neither case have the details changed since the account was opened, but I guess that could simply demonstrate how lax Lendy were at the point of on-boarding new lenders. FWIW, my stance on the situation is laid out in an earlier post.
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Post by banffy on Nov 3, 2019 11:27:28 GMT
I'm same two accounts that I run my wife's account is fine done the withdrawal just waiting. My account I have just noticed aml checks being carried out can't say I received an email asking me to verify anything i made sure both accounts had the correct info. So i have had to send off some proof not too impressed.
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Post by vfr800 on Nov 11, 2019 15:25:40 GMT
So who doesn't think RSM are hang this out to make money! I never asked to change my bank account.But still cannot withdraw funds. Dear Andrew Thank you for your email. Your account has been AML verified. Your bank account has received a return of "referred" as per our email on 10 October 2019 sent to your registered email, but In your specific case, as your account has been AML verified through the full AML/KYC process, I have agreed that we can verify or change your registered bank account by accepting a scanned copy of your latest unredacted/unchanged UK bank statement featuring the following information: a. Your full name, as detailed on your platform account b. Your full address, as detailed on your platform account c. Bank/Building Society name and logo d. Sort code e. Account Number Please send the email with the subject heading of "New/Reverify Bank Details" This should be emailed to support@lendy.co.uk. Please allow 10 working days for the bank account to be used for withdrawals. Thank you for your cooperation in this matter. Kind regards, The Lendy Customer Support Team Lendy Limited (In Administration) e: support@lendy.co.uk w: www.lendy.co.ukNov 11, 07:12 GMT Good morning You received and signed for my documents over 24 days ago. I would like to know how long this AML verification process is going to take and when I can withdraw my money. |
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jhamster
Member of DD Central
Posts: 107
Likes: 145
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Post by jhamster on Nov 11, 2019 17:08:33 GMT
So who doesn't think RSM are hang this out to make money! I never asked to change my bank account.But still cannot withdraw funds. Dear Andrew Thank you for your email. Your account has been AML verified. Your bank account has received a return of "referred" as per our email on 10 October 2019 sent to your registered email, but In your specific case, as your account has been AML verified through the full AML/KYC process, I have agreed that we can verify or change your registered bank account by accepting a scanned copy of your latest unredacted/unchanged UK bank statement featuring the following information: a. Your full name, as detailed on your platform account b. Your full address, as detailed on your platform account c. Bank/Building Society name and logo d. Sort code e. Account Number Please send the email with the subject heading of "New/Reverify Bank Details" This should be emailed to support@lendy.co.uk. Please allow 10 working days for the bank account to be used for withdrawals. Thank you for your cooperation in this matter. Kind regards, The Lendy Customer Support Team Lendy Limited (In Administration) e: support@lendy.co.uk w: www.lendy.co.ukNov 11, 07:12 GMT Good morning You received and signed for my documents over 24 days ago. I would like to know how long this AML verification process is going to take and when I can withdraw my money. Abysmal. I still haven't received a penny and received no emails detaining any issues.
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Post by vfr800 on Nov 11, 2019 18:51:27 GMT
Had a reply, they now want me to email another bank statement, even though they have had a certified copy. I have asked what has happened to the original copy.
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jhamster
Member of DD Central
Posts: 107
Likes: 145
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Post by jhamster on Nov 11, 2019 19:07:55 GMT
Probably disposed of it under GDPR
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Post by vfr800 on Nov 12, 2019 9:34:58 GMT
Well this getting interesting, the reply from me asking what happend to the statement I sent is that it has been archived and to make the process quicker I should email another statement. I dont know what they are getting at as in the first email they state "as your account has been AML verified through the full AML/KYC process" but now they want another statement and my Lendy account is saying widrawal unavailable during AML process, surely all these certified documents we have sent must of been scanned or filed and placed in our names or accounts, or is that to easy. I have replied that they find my document ASAP before I take the matter further.
I reckon they have lost or destroyed it!
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jhamster
Member of DD Central
Posts: 107
Likes: 145
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Post by jhamster on Nov 12, 2019 13:20:45 GMT
I don't think the left hand knows what the right hand is doing in that place, and the staff probably couldn't care less anyway, likely spending their time looking for another job!
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MarkT
Member of DD Central
Posts: 190
Likes: 159
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Post by MarkT on Nov 12, 2019 13:35:55 GMT
Well this getting interesting, the reply from me asking what happend to the statement I sent is that it has been archived and to make the process quicker I should email another statement. I dont know what they are getting at as in the first email they state "as your account has been AML verified through the full AML/KYC process" but now they want another statement and my Lendy account is saying widrawal unavailable during AML process, surely all these certified documents we have sent must of been scanned or filed and placed in our names or accounts, or is that to easy. I have replied that they find my document ASAP before I take the matter further.
I reckon they have lost or destroyed it!
Or sold it. (only joking, I hope)
I've already said this, but all this just enhances my concern with releasing my sensitive personal data to this bunch. I still haven't submitted anything to them for this reason (and because there is no money available yet to be with withdrawn).
I have additional problem as well. The registered account is a joint account and the other signatory to that account has categorically refused to consent to me sending an unredacted copy of a statement that shows their transaction history as well as my own, and I'm pretty unhappy about sending an unredacted copy because transaction information is used for security purposes by the banks.
As the amount remaining is relatively small (<£1000) I am minded to take the same approach as iRobot and ask for a cheque come the day of the final reckoning.
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shimself
Member of DD Central
Posts: 2,563
Likes: 1,171
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Post by shimself on Nov 12, 2019 17:02:23 GMT
Well this getting interesting, the reply from me asking what happend to the statement I sent is that it has been archived and to make the process quicker I should email another statement. I dont know what they are getting at as in the first email they state "as your account has been AML verified through the full AML/KYC process" but now they want another statement and my Lendy account is saying widrawal unavailable during AML process, surely all these certified documents we have sent must of been scanned or filed and placed in our names or accounts, or is that to easy. I have replied that they find my document ASAP before I take the matter further.
I reckon they have lost or destroyed it!
Or sold it. (only joking, I hope)
I've already said this, but all this just enhances my concern with releasing my sensitive personal data to this bunch. I still haven't submitted anything to them for this reason (and because there is no money available yet to be with withdrawn).
I have additional problem as well. The registered account is a joint account and the other signatory to that account has categorically refused to consent to me sending an unredacted copy of a statement that shows their transaction history as well as my own, and I'm pretty unhappy about sending an unredacted copy because transaction information is used for security purposes by the banks.
As the amount remaining is relatively small (<£1000) I am minded to take the same approach as iRobot and ask for a cheque come the day of the final reckoning.
Over the years I have sent a fair few copies of bank statements with the money amounts all blacked out (redacted then). Surely that will do them?
In fact a couple of times I have ripped an original statement in two (having copied it) and then sent them the original top half (which saves on that tiresome hunting for a reputable person to sign to say it's real)
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oddis
Posts: 29
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Post by oddis on Nov 12, 2019 17:17:19 GMT
I contacted Lendy/admin today about withdrawal, and they claim they have not received any mail from me. I mailed my documents on the 20th of October (from EU). Even worse, they claim to have sent me an e-mail on 6th of November requiring me to send a certified copy of ID and bank statement (which I have not received). When i contacted them in October they also claimed to have sent me e-mail (which i have not received - I have checked my spam folders).
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MarkT
Member of DD Central
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Post by MarkT on Nov 12, 2019 17:58:34 GMT
They have specifically asked for an unredacted statement.
When I get a bit more spare time I shall start asking some awkward questions of RSM/Shoosmiths. I'm in no hurry.
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shimself
Member of DD Central
Posts: 2,563
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Post by shimself on Nov 13, 2019 8:44:40 GMT
They have specifically asked for an unredacted statement.
When I get a bit more spare time I shall start asking some awkward questions of RSM/Shoosmiths. I'm in no hurry.
Try half an original
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