MarkT
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Post by MarkT on Nov 12, 2019 13:35:55 GMT
Well this getting interesting, the reply from me asking what happend to the statement I sent is that it has been archived and to make the process quicker I should email another statement. I dont know what they are getting at as in the first email they state "as your account has been AML verified through the full AML/KYC process" but now they want another statement and my Lendy account is saying widrawal unavailable during AML process, surely all these certified documents we have sent must of been scanned or filed and placed in our names or accounts, or is that to easy. I have replied that they find my document ASAP before I take the matter further.
I reckon they have lost or destroyed it!
Or sold it. (only joking, I hope)
I've already said this, but all this just enhances my concern with releasing my sensitive personal data to this bunch. I still haven't submitted anything to them for this reason (and because there is no money available yet to be with withdrawn).
I have additional problem as well. The registered account is a joint account and the other signatory to that account has categorically refused to consent to me sending an unredacted copy of a statement that shows their transaction history as well as my own, and I'm pretty unhappy about sending an unredacted copy because transaction information is used for security purposes by the banks.
As the amount remaining is relatively small (<£1000) I am minded to take the same approach as iRobot and ask for a cheque come the day of the final reckoning.
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shimself
Member of DD Central
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Post by shimself on Nov 12, 2019 17:02:23 GMT
Well this getting interesting, the reply from me asking what happend to the statement I sent is that it has been archived and to make the process quicker I should email another statement. I dont know what they are getting at as in the first email they state "as your account has been AML verified through the full AML/KYC process" but now they want another statement and my Lendy account is saying widrawal unavailable during AML process, surely all these certified documents we have sent must of been scanned or filed and placed in our names or accounts, or is that to easy. I have replied that they find my document ASAP before I take the matter further.
I reckon they have lost or destroyed it!
Or sold it. (only joking, I hope)
I've already said this, but all this just enhances my concern with releasing my sensitive personal data to this bunch. I still haven't submitted anything to them for this reason (and because there is no money available yet to be with withdrawn).
I have additional problem as well. The registered account is a joint account and the other signatory to that account has categorically refused to consent to me sending an unredacted copy of a statement that shows their transaction history as well as my own, and I'm pretty unhappy about sending an unredacted copy because transaction information is used for security purposes by the banks.
As the amount remaining is relatively small (<£1000) I am minded to take the same approach as iRobot and ask for a cheque come the day of the final reckoning.
Over the years I have sent a fair few copies of bank statements with the money amounts all blacked out (redacted then). Surely that will do them?
In fact a couple of times I have ripped an original statement in two (having copied it) and then sent them the original top half (which saves on that tiresome hunting for a reputable person to sign to say it's real)
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oddis
Posts: 28
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Post by oddis on Nov 12, 2019 17:17:19 GMT
I contacted Lendy/admin today about withdrawal, and they claim they have not received any mail from me. I mailed my documents on the 20th of October (from EU). Even worse, they claim to have sent me an e-mail on 6th of November requiring me to send a certified copy of ID and bank statement (which I have not received). When i contacted them in October they also claimed to have sent me e-mail (which i have not received - I have checked my spam folders).
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MarkT
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Post by MarkT on Nov 12, 2019 17:58:34 GMT
They have specifically asked for an unredacted statement.
When I get a bit more spare time I shall start asking some awkward questions of RSM/Shoosmiths. I'm in no hurry.
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shimself
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Post by shimself on Nov 13, 2019 8:44:40 GMT
They have specifically asked for an unredacted statement.
When I get a bit more spare time I shall start asking some awkward questions of RSM/Shoosmiths. I'm in no hurry.
Try half an original
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jhamster
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Post by jhamster on Nov 13, 2019 13:28:46 GMT
In my car outside Branksmere House's driveway, no response to the door buzzer, the building looks empty with no lights on. Still no reply to AML docs sent 4 weeks ago, no response to the the withdrawal request made on the 31st Oct and all emails since have been ignored. Currently no MP in the area due to the GE so I've prepared a packet with a full review of RSM's activity here and heading for Newsquest's Daily Echo's offices in Eastleigh.
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Post by rhea117 on Nov 13, 2019 13:30:43 GMT
In my car outside Branksmere House's driveway, no response to the door buzzer, the building looks empty with no lights on. Still no reply to AML docs sent 4 weeks ago, no response to the the withdrawal request made on the 31st Oct and all emails since have been ignored. Currently no MP in the area due to the GE so I've prepared a packet with a full review of RSM's activity here and heading for Newsquest's Daily Echo's offices in Eastleigh. Could you try Shoosmiths office?
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jhamster
Member of DD Central
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Post by jhamster on Nov 13, 2019 15:00:43 GMT
In my car outside Branksmere House's driveway, no response to the door buzzer, the building looks empty with no lights on. Still no reply to AML docs sent 4 weeks ago, no response to the the withdrawal request made on the 31st Oct and all emails since have been ignored. Currently no MP in the area due to the GE so I've prepared a packet with a full review of RSM's activity here and heading for Newsquest's Daily Echo's offices in Eastleigh. Could you try Shoosmiths office? Sorry I'm already in Bournemouth
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neeps
Posts: 74
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Post by neeps on Nov 13, 2019 17:10:10 GMT
Could you try Shoosmiths office? Sorry I'm already in Bournemouth Do you mean Portsmouth?
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jhamster
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Post by jhamster on Nov 13, 2019 22:24:24 GMT
Sorry I'm already in Bournemouth Do you mean Portsmouth? No, Bournemouth.
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neeps
Posts: 74
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Post by neeps on Nov 14, 2019 10:04:55 GMT
Sorry, I thought you were at Lendy's former HQ.
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Post by slingsby on Nov 14, 2019 18:10:28 GMT
They have specifically asked for an unredacted statement.
When I get a bit more spare time I shall start asking some awkward questions of RSM/Shoosmiths. I'm in no hurry.
I sent them the "top page" of a statement showing name, address, etc. but just a summary of money in and out for that month. It passed muster, so you could maybe consider something similar...
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benaj
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Post by benaj on Nov 14, 2019 18:23:41 GMT
jhamster, vfr800, my recent experience dealing with Lendy support was satisfactory. I sent my certified proof of ID (current signed UK passport ) and certified proof of address (lendy registered bank account statement) via 1st class signed for on 11th October. It was delivered on 14th October early in the morning. Prior sending my documents, I kept electronic copies of these certified documents and cover letter Word document. On 30th October, I emailed Lendy support about the withdrawal issue and I have been told to send certified documents again. Thanks to my electronic backup of certified documents and proof of delivery, Lendy support acknowledged the mistake and I received payment today.
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jhamster
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Post by jhamster on Nov 14, 2019 19:18:39 GMT
jhamster , vfr800 , my recent experience dealing with Lendy support was satisfactory. I sent my certified proof of ID (current signed UK passport ) and certified proof of address (lendy registered bank account statement) via 1st class signed for on 11th October. It was delivered on 14th October early in the morning. Prior sending my documents, I kept electronic copies of these certified documents and cover letter Word document. On 30th October, I emailed Lendy support about the withdrawal issue and I have been told to send certified documents again. Thanks to my electronic backup of certified documents and proof of delivery, Lendy support acknowledged the mistake and I received payment today. I'm still waiting for a response to emails.
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Post by vfr800 on Nov 15, 2019 8:05:02 GMT
jhamster, vfr800, my recent experience dealing with Lendy support was satisfactory. I sent my certified proof of ID (current signed UK passport ) and certified proof of address (lendy registered bank account statement) via 1st class signed for on 11th October. It was delivered on 14th October early in the morning. Prior sending my documents, I kept electronic copies of these certified documents and cover letter Word document. On 30th October, I emailed Lendy support about the withdrawal issue and I have been told to send certified documents again. Thanks to my electronic backup of certified documents and proof of delivery, Lendy support acknowledged the mistake and I received payment today. But why would you have to send them again, something not being done right here, they are personal sensitive documents what is happening to the originals!
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