easylender
Member of DD Central
Posts: 248 
Likes: 222
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Post by easylender on Sept 23, 2019 9:23:57 GMT
Just logged on and found my loan portfolio now empty and no funds in my account. I hope this is a bug that's fixed soon CrowdProperty Representative. |
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archie
Posts: 1,838
Likes: 1,842
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Post by archie on Sept 23, 2019 11:44:46 GMT
Just logged on and found my loan portfolio now empty and no funds in my account. I hope this is a bug that's fixed soon CrowdProperty Representative . I think they've just made it a bit confusing.  Your totals would be zero if you haven't invested anything directly. Any loans via autoinvest now show on the AutoInvest loan portfolio (switch to autoinvest page).
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easylender
Member of DD Central
Posts: 248
Likes: 222
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Post by easylender on Sept 23, 2019 14:31:05 GMT
Another side effect of the change seems to be that when I topped up my autoinvest funds it reset the maximum bid limit.
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puddleduck
Member of DD Central
Posts: 537
Likes: 489
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Post by puddleduck on Sept 23, 2019 14:38:32 GMT
All mine have vanished and I can't find them anywhere.
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Nomad
Member of DD Central
Posts: 727
Likes: 494
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Post by Nomad on Sept 23, 2019 14:44:51 GMT
Just logged on and found my loan portfolio now empty and no funds in my account. I hope this is a bug that's fixed soon CrowdProperty Representative . I think they've just made it a bit confusing. Your totals would be zero if you haven't invested anything directly. Any loans via autoinvest now show on the AutoInvest loan portfolio (switch to autoinvest page). Surely the overview screen should confirm the total funds I've entrusted to the platform, and then give the breakdown of their current status. Not happy with how this "works" at present.
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archie
Posts: 1,838
Likes: 1,842
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Post by archie on Sept 23, 2019 14:45:33 GMT
All mine have vanished and I can't find them anywhere. I've got them.  Click on the AutoInvest amount. On the 'My AutoInvest' screen, below the boxes at the top, is the AutoInvest Loan Portfolio.
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Post by spareapennyor2 on Sept 23, 2019 14:54:52 GMT
check autoinvest settings
shows Maximum Pledge Size via AutoInvest
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archie
Posts: 1,838
Likes: 1,842
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Post by archie on Sept 23, 2019 15:13:05 GMT
Interest total only shows for Standard Portfolio, not for the AutoInvest Portfolio.  |
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IFISAcava
Member of DD Central
Posts: 3,664
Likes: 2,988
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Post by IFISAcava on Sept 23, 2019 15:14:59 GMT
Another side effect of the change seems to be that when I topped up my autoinvest funds it reset the maximum bid limit. That's poor - I wouldn't have noticed if I hadn't seen this post. Mine was reset significantly higher.
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hantsowl
Member of DD Central
Posts: 672
Likes: 546
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Post by hantsowl on Sept 23, 2019 15:23:19 GMT
They seem to have split the portfolio into 2 different sections depending on whether the investment was via autoinvest or not. This is REALLY annoying since I find it much easier to view one page displaying my entire portfolio. This also means that investments where both autoinvest AND direct investment were made are now split into 2 seperate pages rather than simply view the whole total. This is a retrograde step and should be removed ASAP. CrowdProperty Representative |
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hantsowl
Member of DD Central
Posts: 672
Likes: 546
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Post by hantsowl on Sept 23, 2019 15:33:27 GMT
Another side effect of the change seems to be that when I topped up my autoinvest funds it reset the maximum bid limit. That's poor - I wouldn't have noticed if I hadn't seen this post. Mine was reset significantly higher. Yes, the old 'bug' of restricting the Maximum pledge size to 20% of autoinvest funds has returned. This is all very annoying. 
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Post by CrowdProperty Representative on Sept 24, 2019 9:01:38 GMT
Hi all,
Many thanks for your feedback.
We have been working on various improvements to both account structure/information and AutoInvest functionality, based on customer feedback. One initial change is that Self-Select pledges and AutoInvest pledges have now been separated into their designated portfolio pages because of the different implications for funds required. Your AutoInvest pledges can now be viewed in your AutoInvest Portfolio.
There are further improvements to come as part of the ever deepening functionality of AutoInvest and as we aim to deliver clearer information and a better user interface. We have noted your points regarding the segregation of your investments and, in response, we will reinstate a single portfolio view on a new full account summary page (which will give you improvements in both information and navigation).
With regard to the AutoInvest settings, there were a handful of users who updated their settings at the time of the update, which in turn caused the settings to revert to the funds available, rather than total funds in AutoInvest. These settings are being reverted.
Locating and diagnosing issues through a forum often takes time to locate specific users to diagnose as swiftly as possible. If you have a technical issue or need specific support with your account, please contact us directly via the CrowdProperty platform or email support@crowdproperty.com. It's of course fine to share experiences on the forum but additionally contacting us directly allows us to identify specific queries on your account and implement changes far more efficiently, which in turn allows for a better experience for all users.
Please accept our apologies for any confusion caused by the most recent release, we will ensure these changes are clarified on your portfolio pages and an email detailing the recent updates will be sent out later this week.
Kind regards,
The CrowdProperty Team
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