aju
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Post by aju on Nov 12, 2019 8:41:38 GMT
The 1Y got quite a bit of returned funding last night and now the nearest one might get over the next few days is 4.8 for new lending. £2.2M is sitting at 4.9M with an overall 3.3M collectively at that point. I'm sitting at 5.7% for the moment with funds as 4.9 is a bit too low for me at present.
At 5.7% approx 20k was lent until this blast of money was returned so I did not move very much nearer the start of the rate. It's not possible to see whether I am at the front of the 5.7% queue as yet as sadly the granularity of the 1Y numbers for my lends is sitting at 3.5M in front of me!. Last night, before the money the payments were collated was at 587k and I was at about £565k not close but still close enough to get swept up over the past few weeks.
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Post by ruralres66 on Nov 14, 2019 10:58:53 GMT
Anomalies, Black Holes but no Supernova on the I year market....
Money offered (£4,000 4.8%) Tuesday am. Immediate take up at that rate. Goodie goodie...
BUT, then returning and showing as 'unmatched' in the 1 year.......? So, I attempted to withdraw or edit rate........
But when this is attempted it states 'no unmatched orders'! ?
So I check money out on loan and it does not show. ? It is still not showing today 48 hours later.
Rang RS who stated, "it was match today at 10.20".....
I said, why is it STILL showing as 'unmatched' in the 1 year. When I attempt to withdraw or edit rate........ it STILL states 'no unmatched orders'! So again I check 'money out on loan' and it does not show.
I said, "Where has 2 days of interest lost gone as well....?"
Just checked ISA and same situation here too with a lend offer!
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Post by bernythedolt on Nov 14, 2019 11:04:21 GMT
The RS chief software engineer sat next to Diane Abbott in school.
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Post by ruralres66 on Nov 14, 2019 12:06:19 GMT
Anomalies, Black Holes but no Supernova on Ratesetter as the website appears to be down altogether......!!! ..so slow, it's running like a dog
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upperdeane
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Post by upperdeane on Nov 14, 2019 16:00:45 GMT
Anomalies, Black Holes but no Supernova on the I year market....
Money offered (£4,000 4.8%) Tuesday am. Immediate take up at that rate. Goodie goodie...
BUT, then returning and showing as 'unmatched' in the 1 year.......? So, I attempted to withdraw or edit rate........
But when this is attempted it states 'no unmatched orders'! ?
So I check money out on loan and it does not show. ? It is still not showing today 48 hours later.
Rang RS who stated, "it was match today at 10.20".....
I said, why is it STILL showing as 'unmatched' in the 1 year. When I attempt to withdraw or edit rate........ it STILL states 'no unmatched orders'! So again I check 'money out on loan' and it does not show.
I said, "Where has 2 days of interest lost gone as well....?"
Just checked ISA and same situation here too with a lend offer!
I had exactly the same issue as you but mine was all reporting correctly again this morning and showing as loaned out with associated contract details showing. I also noticed their website was running very slow this morning.
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Post by ruralres66 on Nov 14, 2019 21:22:26 GMT
But my money they said was matched on Tuesday. The contract is dated today so that is two days of lost interest......
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upperdeane
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Post by upperdeane on Nov 14, 2019 23:42:59 GMT
But my money they said was matched on Tuesday. The contract is dated today so that is two days of lost interest...... I've just double checked mine and indeed I had several lend orders that are showing as on loan from today (14th Oct) but the funds were 'taken' prior to today. I hadn't noticed that detail until I double checked. So basically they have indeed nicked a day or two interest from us. Most people won't even notice probably. I'm sure many more have been affected without even realising.
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Post by bernythedolt on Nov 15, 2019 1:47:48 GMT
I've experienced this in the past. Not certain, but I think it may come about when a loan is formed, locking your money to the borrower, who then deliberates for a day or two before finally pressing the "commit" button to accept the loan.
Might be wrong, but I seem to recollect that was the explanation at the time.
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aju
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Post by aju on Nov 15, 2019 9:59:12 GMT
not been on RS in last 24 hours but reading this thread this morning and the fact that RS went down I wonder if the front end developers have been transfered to the back end and now the errors will start showing up elsewhere. Lets hope the purple and green stays out of the main system
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Post by ruralres66 on Nov 15, 2019 10:44:37 GMT
The plot thickens!
"Your portfolio We are currently experiencing technical issues. We are aiming to fix this shortly....."
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Post by ruralres66 on Nov 15, 2019 10:59:58 GMT
But my money they said was matched on Tuesday. The contract is dated today so that is two days of lost interest...... I've just double checked mine and indeed I had several lend orders that are showing as on loan from today (14th Oct) but the funds were 'taken' prior to today. I hadn't noticed that detail until I double checked. So basically they have indeed nicked a day or two interest from us. Most people won't even notice probably. I'm sure many more have been affected without even realising. This happens regularly and happened to me in July. They paid a small sum in 'compensation" for the mistake or for the problem of their causing. I notice because I do a regular check in the morning and then throughout the day when larger sums are being lent.
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upperdeane
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Post by upperdeane on Nov 15, 2019 14:10:54 GMT
I've just double checked mine and indeed I had several lend orders that are showing as on loan from today (14th Oct) but the funds were 'taken' prior to today. I hadn't noticed that detail until I double checked. So basically they have indeed nicked a day or two interest from us. Most people won't even notice probably. I'm sure many more have been affected without even realising. This happens regularly and happened to me in July. They paid a small sum in 'compensation" for the mistake or for the problem of their causing. I notice because I do a regular check in the morning and then throughout the day when larger sums are being lent.
I've just called RS regarding this issue. The chap said he cant see anything wrong his end but i've insisted he is mistaken and explained what happened in reality. He has raised a complaint on my behalf which he said will now be investigated and i will be refunded interest if my version of events turns out to be true (i wish I had screenshot to prove it but unfortunately i don't).
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Post by ruralres66 on Nov 15, 2019 15:49:29 GMT
I have the screen shoots to prove it happened....... If it happened to me, it could happen to others.
The chap I spoke with could see the take up of my funds on the Tuesday and confirmed it was not applied to a contact until Thursday. Meanwhile I was effectively locked out of managing that money for 2 days.
I too asked the matter to be raised as a complaint. They said they would come back to me after investigation which as yet they have not. I am happy for you to cite me and say the issue was raised on this forum. I subsequently found the same situation appied to a much smaller sum -£117 -in my ISA account.
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Post by bernythedolt on Nov 15, 2019 17:34:22 GMT
Meanwhile I was effectively locked out of managing that money for 2 days.
Think yourself lucky! When this happened to me in May, they locked up £500 up my funds for a period of six weeks! I couldn't access or manage that sum, which was marked as awaiting a contract to be formed for all that time. When I phoned up, they promised to look into it. Two days later, no difference, £500 still locked up, so I phoned to complain. This time they raised a complaint on my behalf. A help desk favourite, because they not only offload the problem to another department, they automatically grant themselves the luxury of an eight week window to dwell on the matter. Apparently eight weeks is the guideline set by the Financial Ombudsman Service. Meanwhile my £500 remained locked up, irretrievable and effectively sequestered. I was now becoming quite disgusted and further complained that I was not prepared to wait eight weeks to have my own money released and that holding on to my funds in this way contravened our contract. The idiot assigned to my case didn't understand, and felt that all was ok because they would refund my lost interest of £3. He refused to acknowledge the far more serious matter of sequestration of my funds. Eventually, after a total of six weeks, my funds were unlocked and my complaint was upheld. They simply acknowledged "a technical issue", accompanied by the bog standard and pretty insincere apology. By way of compensation, Ratesetter offered me a miserable £10. Since this did not anywhere near offset my anguish and time wasted on the matter, I declined. The damage was done - I've lost so much faith in Ratesetters' processes and since then have been winding down. Now down to 30% of what I had invested. I consider customer service is the window into a company, and if things are this bad in the good times, I don't want to be around when things go pear-shaped...
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aju
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Post by aju on Nov 15, 2019 18:27:49 GMT
I'd have made a much bigger fuss I think - I wonder what the regulator would have made of that kind of treatment assuming they would have been interested of course.
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