jonno
Member of DD Central
nil satis nisi optimum
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Post by jonno on Nov 5, 2014 12:46:52 GMT
I cannot believe that the system was actively designed to act in this way.Surely there is absolutely no-one out there,who, if they wanted to withdraw more cash than in their cash account they would prefer the system to decide which loans to sell rather than decide themselves.Or am I just a control freak?
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Post by batchoy on Nov 5, 2014 12:53:20 GMT
"I am seriously worried that the system has become too complex. I also see that you will be introducing an automatic investment feature with a 2% default holding. I have some loans with over 2% holding, I do not want the system defaulting them to 2%. If I want to sell them I will do so manually."
Me too. If AC does this and messes up by my >2% investments are sold without EXPLICIT instruction from me, I shall be withdrawing from AC.
At the moment nothing untoward is happening on my account, but I am sick of having to relog in every blo*dy time someone posts that faults are appearing, just to check my account is untouched because AC haven't got time to very simply alter the timeout to something greater than 20 minutes, as they have been asked to for a fortnight. This all takes me more time than FC used to, mainly just checking up on AC because of their overcomplex and inadequately explained (in detail) system. 
edit: Yes, I HAVE been logged out again while writing this and reading other posts!!
Another nail in the AC coffin
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niceguy37
Member of DD Central
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Post by niceguy37 on Nov 5, 2014 13:00:10 GMT
chris, would it be possible, please, to set the logout interval to what we had on the old site? I think this would pacify lenders until user-configurable controls are introduced.
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Neil
Posts: 40
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Post by Neil on Nov 5, 2014 13:29:18 GMT
As some of you will have seen, I had the same thing happen yesterday and posted about it here - p2pindependentforum.com/post/27677/threadLuckily I only lost £7.20 of one loan and am happy to put that down to experience. I see Chris has already said this "feature" will be scrapped so I guess there isn't much more to say about it. For those worrying about the "2% default holding" feature, you might want to read this - p2pindependentforum.com/post/27779/thread. Chris clearly says that it is only for the automatic accounts that have not been launched yet and that you won't be able to transfer manual loan accounts into automatic ones (yet). The 2% bit shouldn't effect anything currently invested in a manual account - unless I've got it wrong? |
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bigfoot12
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Post by bigfoot12 on Nov 5, 2014 13:35:38 GMT
chris, would it be possible, please, to set the logout interval to what we had on the old site? I think this would pacify lenders until user-configurable controls are introduced. I would like this to be user configurable, but the current situation is not an outlier. My bank and my share dealing account log me out after 10 minutes and 15 minutes of inactivity respectively. Neither are user configurable.
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jonno
Member of DD Central
nil satis nisi optimum
Posts: 2,808
Likes: 3,241
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Post by jonno on Nov 5, 2014 13:41:13 GMT
chris, would it be possible, please, to set the logout interval to what we had on the old site? I think this would pacify lenders until user-configurable controls are introduced. I would like this to be user configurable, but the current situation is not an outlier. My bank and my share dealing account log me out after 10 minutes and 15 minutes of inactivity respectively. Neither are user configurable. It may not be an outlier but it's total cr*p
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Post by batchoy on Nov 5, 2014 14:13:39 GMT
I would like this to be user configurable, but the current situation is not an outlier. My bank and my share dealing account log me out after 10 minutes and 15 minutes of inactivity respectively. Neither are user configurable. It may not be an outlier but it's total cr*p My bank's timeout is 10 mins but it is configurable in that you have the option to disable the timeout feature when you login, but you have to choose to do it each time you login
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unmadem
Member of DD Central
Posts: 377
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Post by unmadem on Nov 5, 2014 15:12:24 GMT
I cannot believe that the system was actively designed to act in this way.Surely there is absolutely no-one out there,who, if they wanted to withdraw more cash than in their cash account they would prefer the system to decide which loans to sell rather than decide themselves.Or am I just a control freak? I agree, a serious bad piece of design especially not having a warning. chris has said it will be removed. Hope it goes fast to stop more upset and confusion to users.
I'll reserve judgement till I see the automatic investment accounts but I'd have thought that even there a clear warning was appropriate. What if you intended to withdraw 1000 and accidentally typed 10000 ! Pretty drastic consequences from a simple typo.
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Post by chris on Nov 5, 2014 15:12:32 GMT
As some of you will have seen, I had the same thing happen yesterday and posted about it here - p2pindependentforum.com/post/27677/threadLuckily I only lost £7.20 of one loan and am happy to put that down to experience. I see Chris has already said this "feature" will be scrapped so I guess there isn't much more to say about it. For those worrying about the "2% default holding" feature, you might want to read this - p2pindependentforum.com/post/27779/thread. Chris clearly says that it is only for the automatic accounts that have not been launched yet and that you won't be able to transfer manual loan accounts into automatic ones (yet). The 2% bit shouldn't effect anything currently invested in a manual account - unless I've got it wrong? this is correct
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Post by chris on Nov 5, 2014 15:28:35 GMT
I'm going to scrap that feature - it's a requirement for the automatic accounts as the funds are managed, but for manual accounts I'm going to change it so that you have to reduce your loan targets yourself and the withdraw request will just be used to channel those funds. That will make it more explicit in how it works with the manual investment account. So why was it even activated for manual accounts? Not thought through. No flagged up warning that that was about to happen? It seems to me that we should be scared stiff of making mistakes now on this platform. And you still haven't explained last week why, when I raised a target by £20.99, the system promptly raised it by £41.99 then later purchased units to fulfil it!! I did not make a mistake. It wasn't activated for manual accounts, it was activated for all accounts and we didn't code a special exclusion for manual accounts. Can you PM me your email address so I can look into it. It could be you double clicked the button instead of single clicking.
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Post by chris on Nov 5, 2014 15:30:18 GMT
chris, would it be possible, please, to set the logout interval to what we had on the old site? I think this would pacify lenders until user-configurable controls are introduced. It is the same as the old site, the difference being you are actively redirected to the login page instead of left on the screen you were on but in a logged out state.
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Post by chris on Nov 5, 2014 15:37:05 GMT
The system will now no longer list loan units for sale if you set a withdraw target on the manual loan investment account. A confirmation dialog is in the works which will state expressly what you are instructing the system to do.
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baneybo
New Member
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Post by baneybo on Nov 5, 2014 15:47:20 GMT
Did any analysis of how the old system operated, and how investors used it, take place before the new system was designed? The evidence suggests not.
Most software companies/IT departments would have sacked those responsible by now. And issued an apology - very noticeable in its continuing absence after more than 10 days of this fiasco. Is anyone going to own up and admit to the lack of professionalism evidenced?
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shimself
Member of DD Central
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Post by shimself on Nov 5, 2014 16:01:54 GMT
Have just seen lots of loan parts being sold and reducing my target investment. Then the money is transferred to my cash account. What on earth is going on? yesterday, I praised the system. Now it is behaving like a madman and I have lost all control over it. Even a transfer from the cash account to MIA was not effected. Everything started at 11.42 today. chrischrischris - would you please wind the system back and reinstate all my lost loan parts. If it's going back to your cash account then you've tried to withdraw funds from you manual loan investment account that weren't covered (entirely) by cash and therefore set a withdraw target. The system then tries to sell loan units to meet your withdraw request. Will you be making a change to prevent this happening inadvertently (please)
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Post by chris on Nov 5, 2014 16:11:09 GMT
Did any analysis of how the old system operated, and how investors used it, take place before the new system was designed? The evidence suggests not. Most software companies/IT departments would have sacked those responsible by now. And issued an apology - very noticeable in its continuing absence after more than 10 days of this fiasco. Is anyone going to own up and admit to the lack of professionalism evidenced? It's this kind of post that makes me start to wonder why we bother engaging on the forum at all. I've taken responsibility at every turn where we've messed up, explained my (our) thinking where I can, and apologised in several threads for those mistakes. Of course we looked at how investors were using the system before. We're also trying to branch out into new types of users and the new systems have been written with that very much in mind but with modifications to try and keep as many existing lenders happy as we can. The vast majority of issues we've had since launch have been where our thinking has clashed with our lender's thinking, rather than the software not working as designed, and we've been as responsive as we can be in trying to adapt our thinking, modify our systems, and make everything work how you expect. If you don't like what we're doing, the direction the site is taking, the way we're responding, etc. then you're going to have to take your investment elsewhere. I want everyone to think of our platform as the best out there, the place to do business, and the one they'd recommend to friends and family. In order to get there and be the best we're taking risks to move the platform, and the market, forward. This will become more evident when you see what we're doing with the automated accounts and products such as the green product. They may not be for you but they will open the site up to a wider audience. We're going to get things wrong occasionally, you can't make sweeping changes with any kind of speed without making mistakes. This new site represents roughly an 80% rewrite of the site laying the foundations for the next couple of years of innovation, and we have an ambitious upgrade plan for that period. But the vast majority builds upon these foundations rather than overhauls them so even the change adverse shouldn't get left behind as the parts of the site they're using and are happy with are going to be augmented rather than changed, and the majority of changes will be opt-in rather than essential. In supporting that change we're starting a technical blog on the site which will detail changes as they're launched and we plan to continue making ourselves available on this forum for constructive discussion, support and feedback.
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