upperdeane
Member of DD Central
Posts: 493
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Post by upperdeane on Dec 20, 2019 12:02:34 GMT
Just posted on MT site...
20/12/2019
Holiday Season Opening Hours
We will be operating a limited service over the holidays*. The platform technology will be fully maintained and will operate as normal.
Monday 23rd December: Office will close at 12pm. No telephone support (email only). Withdrawals will be processed once around midday.
Tuesday 24th December to Friday 27th December: Closed
Monday 30th December:
Office will close at 12pm. No telephone support (email only). Withdrawals will be processed once around midday.
Tuesday 31st December to Friday 3rd January: Closed Monday 6th January: Normal Service Resumes.
*To be clear, we will only be processing withdrawals on the two Monday mornings (23rd & 30th December). However, in the event a capital repayment is received before the 6th January, we will make reasonable efforts to process withdrawals.
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stevio
Member of DD Central
Posts: 2,065
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Post by stevio on Dec 29, 2019 8:16:45 GMT
Just tried a withdrawal today, funds showing as available, but it was declined as "insufficient funds". Anyone else getting this problem?
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Post by Badly Drawn Stickman on Dec 29, 2019 9:04:38 GMT
Just tried a withdrawal today, funds showing as available, but it was declined as "insufficient funds". Anyone else getting this problem? There is a £10 minimum, could that be your problem?
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Post by spareapennyor2 on Dec 29, 2019 9:04:53 GMT
£10 minimum
*To be clear, we will only be processing withdrawals on the two Monday mornings (23rd & 30th December).
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stevio
Member of DD Central
Posts: 2,065
Likes: 894
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Post by stevio on Dec 29, 2019 11:35:43 GMT
Yes, £35
Does processing mean that you can't make a withdrawal in advance for action on those Monday?
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 10,848
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Post by ilmoro on Dec 29, 2019 12:28:25 GMT
Yes, £35 Does processing mean that you can't make a withdrawal in advance for action on those Monday? Ive just done one two without issues, queued as pending.
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Greenwood2
Member of DD Central
Posts: 4,243
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Post by Greenwood2 on Dec 30, 2019 14:18:34 GMT
Just tried a withdrawal today, funds showing as available, but it was declined as "insufficient funds". Anyone else getting this problem? Is it a rounding problem, ie, you see £35 but actually £34.999 in your account. I haven't had this problem on this site but I have on others. Try reducing the withdrawal by £1 ?
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