Please could you tell me why loan ID XXXXXXXX does not show a "state" nor a "scheduled repayment date". Also please could you tell me how I can update my debit card as your system currently has my expired one.Thanks.
Why has my ID / Passport / Driving License been declined?
Your ID will have been declined for one of these reasons:
Not all the numbers / details are showing (e.g. the scan is cut off)
Not a Passport or photo Driving License (we cannot accept other IDs)
The details (date of birth/name/nationality) on your ID do not match those given when you applied
Just for the record it all got sorted on Monday 6 Jan. They say there was limited support over the Xmas period. Not sure if that was an offshore call centre or a computer that helped me initially...
We don't use an offshore call centre. We are a small team, all based in London.
The Chat box is driven by AI technology, although this obviously cannot answer specific individualised issues (at this stage....). Your issue would have been solved by Customer Services, although as the platform is largely automated this manual intervention would only have happened after a short delay because of personal holidays. But I'm glad you got it sorted.