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Post by chris on Jan 24, 2020 13:42:46 GMT
mrclondon - a withdrawal can simply be requested via customer services as I stated above
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Post by mrclondon on Jan 24, 2020 13:51:36 GMT
mrclondon - a withdrawal can simply be requested via customer services as I stated above But perhaps the responsible action is for one or more forum members to start down the road of legal action in an attempt to force AC to change its policy and at the very least email all those affected with instructions on how to request a withdrawal of the bonus from your holding account. i.e. for the greater good of ALL such people that are affected.
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Mike
Member of DD Central
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Likes: 446
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Post by Mike on Jan 24, 2020 17:56:58 GMT
mrclondon - a withdrawal can simply be requested via customer services as I stated above But perhaps the responsible action is for one or more forum members to start down the road of legal action in an attempt to force AC to change its policy and at the very least email all those affected with instructions on how to request a withdrawal of the bonus from your holding account. i.e. for the greater good of ALL such people that are affected. However much one enjoys litigation in attempts to "force" platforms to change their policy to ones own ideal, it appears to me quite unreasonable in this case where there is a clear & simple way to get the money.. I've found it's often better to just get on with things and let the small things go, getting wound up to the point of posting online to tell others they should send LBAs probably won't lead to a cheerful mind for the rest of the evening/weekend..
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alanh
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Post by alanh on Jan 24, 2020 18:06:43 GMT
This is a bizarre argument. I have completed a lot of appropriateness tests across numerous platforms. They are all about 8-10 questions long and take about 2 minutes to complete. They aren't difficult. They have been introduced by the FCA and are not some arbitrary obstacle instigated by the platforms to prevent investors getting access to their money or investing. I would think the best approach would be to complete the 2 minute quiz and get on with life rather than spend 2 years and £x trying to sue the platform for....what? complying with the FCA rules?
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Post by mrclondon on Jan 24, 2020 18:15:59 GMT
Mike we are each entitled to our opinions, but all FCA regulated businesses have an obligation to treat their customers fairly. I regard in this instance, that such an obligation should, as I outlined, involve an automatic email to ALL affected investors explaining how to obtain their bonuus payment. Most of those affected will be unaware that AC are witholding money due to them.
AC are continuing to pay lip service to their obligations under FCA regulation in a number of areas.
The fact that I obtained my bonus on the due day is immaterial, my concern is the for the wider population of small investors who are potentially unaware they are being ripped off by AC. And remembering there is another bonus due for payment in 2 months time.
Again as per my earlier post implied I don't see any difference between this and the behaviour of my ex energy supplier who was withholding credit balances of thousands possibly tens of thousands of customers by the simple expedient of refusing to provide final accounts so people didn't know whether they had a credit balance or not. It is treating people unfairly.
Unfortunately threating legal action, and being willing to carry through with it, is one of the few things that make errant businesses change direction.
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Post by mrclondon on Jan 24, 2020 18:19:25 GMT
This is a bizarre argument. I have completed a lot of appropriateness tests across numerous platforms. They are all about 8-10 questions long and take about 2 minutes to complete. They aren't difficult. They have been introduced by the FCA and are not some arbitrary obstacle instigated by the platforms to prevent investors getting access to their money or investing. I would think the best approach would be to complete the 2 minute quiz and get on with life rather than spend 2 years and £x trying to sue the platform for....what? complying with the FCA rules? The point is some people may not be able to pass the appropriateness test. This isn't about 'us' as 'sophisticated' investors it is about having some compassion for the small helpless retail investor who might only have a bonus due of a few quid. They are entitled to that bonus regardless.
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Post by Deleted on Jan 24, 2020 18:34:25 GMT
AC should move the platform towards larger investors......
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Post by df on Jan 24, 2020 20:01:30 GMT
AC should move the platform towards larger investors...... Why? What's wrong with providing products for all "sizes"?
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ceejay
Posts: 975 
Likes: 1,149
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Post by ceejay on Jan 25, 2020 9:21:59 GMT
This is a bizarre argument. I have completed a lot of appropriateness tests across numerous platforms. They are all about 8-10 questions long and take about 2 minutes to complete. They aren't difficult. They have been introduced by the FCA and are not some arbitrary obstacle instigated by the platforms to prevent investors getting access to their money or investing. I would think the best approach would be to complete the 2 minute quiz and get on with life rather than spend 2 years and £x trying to sue the platform for....what? complying with the FCA rules? The point is some people may not be able to pass the appropriateness test. This isn't about 'us' as 'sophisticated' investors it is about having some compassion for the small helpless retail investor who might only have a bonus due of a few quid. They are entitled to that bonus regardless. They are indeed entitled, but as has been pointed out a few posts upthread there is a simple way for them to get it. There are many, many, things in the world - even just in the very limited world of P2P - that are more important than this. Move on.
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ashtondav
Member of DD Central
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Post by ashtondav on Jan 25, 2020 9:34:33 GMT
For gods sake take the test. If you are really unable then maybe you shouldn’t be anywhere near a p2p platform and you simply dial AC CS. It ain’t rocket science.
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Post by Harland Kearney on Jan 25, 2020 11:56:52 GMT
Cashback is rewarded by AC, so its new funds.
I cannot fathom why you are going to such lenghs, just take the "test" that is at this point doing of the FCA and not AC, and not just make a thread to complaint about your refusal to take the test. It took me 5 minutes, its litterly pointless information nothing more than FCA sugar coating.
You aren't entitled to any cashback, capital income if you haven't take the test, as that new capital will be invested in loans (or could be if u enabled QAC, automatic investing.)
This makes perfect sense, I don't know why your making this thread.
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