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Post by cinereus on May 20, 2020 13:22:10 GMT
Maybe I have missed it but we seem to be getting warm words here with smoke and mirrors and few relevant facts I keep reading that FS are releasing withdrawals requested on the 12th March and keep stating how much has been released - to me the key question is how much was the total requested on this day - if say £100m that that could be another 20 weeks we have to wait... I thank you - stay healthy This is a good point. The peak for Access/Plus/Max RYIs will be sooner and sharper than that for 1 Year and 5 Year. We're probably around the apex of the peak for 1 Year and 5 Year markets. However, we are only starting to begin the ascent in the A/P/M markets meaning the rate at which we move through RYIs based on request date is currently still slowing.
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ceejay
Posts: 972
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Post by ceejay on May 20, 2020 15:55:49 GMT
This much was evident from the moment the Access loans were launched and if you didn't understand that then... I didn't. Until I came to release my funds in March I was unaware I had been moved to Access. Maybe I should have been following more proactively, but in the mass of almost daily emails from Ratesetter these changes got overlooked. Surely a change this important should have been communicated more effectively than a couple of emails? A letter, maybe?To be fair to RS, they did make quite a splash about their "wonderful" new accounts. And, perhaps more relevantly, the predecessor "Rolling" account was much the same in these regards, as was the 30 day account before that (is that what it was called? My memory fails me...).
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Post by RateSetter on May 20, 2020 16:36:04 GMT
Good afternoon. Today we have delivered £0.8m, and the full update is below:
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beagle
Investor in ratesetter, funding circle, lendy (lesson learnt) and AC
Posts: 670
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Post by beagle on May 20, 2020 18:15:17 GMT
RateSetter is access, plus and Max being treated as one or not? if not why not? it would be a lie. good job on the release
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Post by cinereus on May 20, 2020 18:40:20 GMT
Not sure how as there was millions in front of me, but just got matched at 9.3% in 1 Year market...
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beagle
Investor in ratesetter, funding circle, lendy (lesson learnt) and AC
Posts: 670
Likes: 322
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Post by beagle on May 20, 2020 20:04:30 GMT
so 4.65%
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starfished
Member of DD Central
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Post by starfished on May 20, 2020 20:54:47 GMT
Not sure how as there was millions in front of me, but just got matched at 9.3% in 1 Year market... I bet they are happy now they implemented that max 10% a while ago...
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chris1200
Member of DD Central
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Post by chris1200 on May 21, 2020 8:03:47 GMT
so 4.65% Nice 4.65% going into the provision fund for everyone too, though!
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beagle
Investor in ratesetter, funding circle, lendy (lesson learnt) and AC
Posts: 670
Likes: 322
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Post by beagle on May 21, 2020 9:29:17 GMT
so 4.65% Nice 4.65% going into the provision fund for everyone too, though! hopefully it was not a 50 quid loan
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beagle
Investor in ratesetter, funding circle, lendy (lesson learnt) and AC
Posts: 670
Likes: 322
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Post by beagle on May 21, 2020 10:05:23 GMT
Mrs RR
Re: Complaint about Release Status Thank you for raising your concerns with RateSetter. We are sorry you had cause to complain. I understand you have recently contacted RateSetter advising you have requested to release your funds from RateSetter and the status for one of your release requests have changes from queueing to processing. Having investigated this with our Technical Support Team, I would like to apologise your account had experienced a technical system glitch. Unfortunately, in error our system had changed your status from queueing to processing although your funds are still in the queue awaiting to be processed and released. A fix has now been completed and the status has now reverted back to the queueing status. I can reassure you that your position in the release has not been impacted and your request remains registered. Given the above I have decided to uphold your complaint as the system and incorrectly changed your release status. Let me take this opportunity to apologise for any distress or inconvenience caused and to re-assure you that we take all complaints very seriously. We are always striving to improve our products and services and customer feedback is invaluable in helping us to do so. I can confirm that this letter constitutes our Final Response to your complaint. If you are still not happy, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge (the ‘FOS’ at http://www.financial-ombudsman.org.uk) – but you must do so within six months of the date of this letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. If you would like to know about your right to refer a complaint to the FOS, you can click here to view their customer leaflet or you can request a hardcopy by replying to this e-mail. If you have any questions or would like to discuss the matter further, please do not hesitate to contact us on 0203 142 6226. Yours sincerely, <redacted> Complaints Handler If you extract your name should you not do the same for the member of staff? what if they posted your name?
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Post by cinereus on May 21, 2020 10:11:18 GMT
Mrs RR
Re: Complaint about Release Status Thank you for raising your concerns with RateSetter. We are sorry you had cause to complain. I understand you have recently contacted RateSetter advising you have requested to release your funds from RateSetter and the status for one of your release requests have changes from queueing to processing. Having investigated this with our Technical Support Team, I would like to apologise your account had experienced a technical system glitch. Unfortunately, in error our system had changed your status from queueing to processing although your funds are still in the queue awaiting to be processed and released. A fix has now been completed and the status has now reverted back to the queueing status. I can reassure you that your position in the release has not been impacted and your request remains registered. Given the above I have decided to uphold your complaint as the system and incorrectly changed your release status. Let me take this opportunity to apologise for any distress or inconvenience caused and to re-assure you that we take all complaints very seriously. We are always striving to improve our products and services and customer feedback is invaluable in helping us to do so. I can confirm that this letter constitutes our Final Response to your complaint. If you are still not happy, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge (the ‘FOS’ at http://www.financial-ombudsman.org.uk) – but you must do so within six months of the date of this letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. If you would like to know about your right to refer a complaint to the FOS, you can click here to view their customer leaflet or you can request a hardcopy by replying to this e-mail. If you have any questions or would like to discuss the matter further, please do not hesitate to contact us on 0203 142 6226. Yours sincerely, <redacted> Complaints Handler Classic. Gotta love companies who "uphold a complaint" as a final response and then do sweet fa about it.
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Post by cinereus on May 21, 2020 10:17:18 GMT
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chris1200
Member of DD Central
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Post by chris1200 on May 21, 2020 10:21:12 GMT
That's odd. Mine has been there for a while now and reflects the original amount I requested (all funds), not taking into account subsequent repayments (same with many others who've posted on here). In your 'investments waiting to be released' section, what does the 'amount' say?
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chris1200
Member of DD Central
Posts: 827
Likes: 508
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Post by chris1200 on May 21, 2020 10:25:37 GMT
Mrs RR
Re: Complaint about Release Status Thank you for raising your concerns with RateSetter. We are sorry you had cause to complain. I understand you have recently contacted RateSetter advising you have requested to release your funds from RateSetter and the status for one of your release requests have changes from queueing to processing. Having investigated this with our Technical Support Team, I would like to apologise your account had experienced a technical system glitch. Unfortunately, in error our system had changed your status from queueing to processing although your funds are still in the queue awaiting to be processed and released. A fix has now been completed and the status has now reverted back to the queueing status. I can reassure you that your position in the release has not been impacted and your request remains registered. Given the above I have decided to uphold your complaint as the system and incorrectly changed your release status. Let me take this opportunity to apologise for any distress or inconvenience caused and to re-assure you that we take all complaints very seriously. We are always striving to improve our products and services and customer feedback is invaluable in helping us to do so. I can confirm that this letter constitutes our Final Response to your complaint. If you are still not happy, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge (the ‘FOS’ at http://www.financial-ombudsman.org.uk) – but you must do so within six months of the date of this letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. If you would like to know about your right to refer a complaint to the FOS, you can click here to view their customer leaflet or you can request a hardcopy by replying to this e-mail. If you have any questions or would like to discuss the matter further, please do not hesitate to contact us on 0203 142 6226. Yours sincerely, [...] Complaints Handler Classic. Gotta love companies who "uphold a complaint" as a final response and then do sweet fa about it. I don't understand the point of this, though? It was a technical glitch and the RS rep came onto this forum to apologise pretty quickly. What else does everyone want? This stuff happens...
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jcb208
Member of DD Central
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Post by jcb208 on May 21, 2020 10:35:42 GMT
Same happened to me and many others , far worse things can happen in life,take Lendy,Collateral,Fundingsecure ect ect
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