National Savings statements etc Jul 1, 2020 7:52:35 GMT
Post by moonraker on Jul 1, 2020 7:52:35 GMT
I started a thread yesterday about how call centres had responded to my various calls, though I'd come up against the NSandI warning of a delay in answering of 30 minutes plus. (I'd had problems logging on to my account and needed a new password.)
At 0700 this morning I managed to get through at once, but had one of those awkward situations where it was difficult to understand what the call-handler was saying. He asked me various security questions but couldn't grasp the name of my favourite (very British) childhood fictional character. Then he asked me the name of my university, only I hadn't attended one. (Trick question?) Good thing he didn't ask for my memorable phrase, which is in Latin. (Not that I'm any good with the language myself, having dismally failed O Level in it twice.)
Anyway, he finally cleared me and passed me through to a colleague, which entailed the phone going silent and then gurgling - it turned out that the colleague was having trouble with his headphones. Slightly to my surprise, he asked me to give him my new password over the phone. (Other organisations are inclined to give one a temporary password that needs to be changed within minutes of entering it.)
After we'd finished our conversation, I became paranoid and wondered if I'd been scammed, but then received a confirmatory email that looked as genuine as it could be. I successfully logged in to my account.
Looking at my paper files, I realised that it had no statement of closure for a Guaranteed Growth Bond that had matured in April - though it was listed in "Here are the statements we've already sent you by post".
I clicked on "Request duplicate statement by post", only to get the message that the statement had been "produced for a dematerialised account, therefore a duplicate cannot be requested. Please view the statement online in "Your Documents" - only it isn't there.
Rather than try to telephone NSandI again, I'll write to them by snailmail.
(Not complaining, just saying - someone else may have had the same situation.)