Dashboard panel not working? (Z)

I'm also a chrome person and it worked for me this morning but I get it failing/stalling quite a bit some days and usually just after the login this may work for you it may not if you just wait until it fails in my case it usually times out but its actually still logged in - bad designs and flow process in my view - so what I sometimes do is just nudge it along by using the following two links.

This may or may not work for you as I use chrome but the following has worked in all my 5 browsers I use for testing when it looks like things are not quite correct. (It also worked ok in FF when I tried these links (Not from here as the viglinks were not working in FF I had to help them along. (The viglinks are temporary I think and will eventually convert to proper links)

Invest: secure2.zopa.com/lender/lending_summary/standard 
or
ISA: secure2.zopa.com/lender/lending_summary/isa

In fact I tend to have the whole page structure in my bookmarks in case I want to leap to somewhere quickly.

Warning: If you bypass the Zopa menus then this potentially will leave the cookies for logout still there for next time. Zopa has not mastered the logout sequence and its clear the number of threads that it can take to logout is very confused. What I tend to do when I logout is to go round the top left/right links on the logout/login pages a few times so I don't immediately get disconnected on next login. I have been doing this bypass for a couple of years now whilst also complaining about Zopa's login/out sequencing for an even longer time now and still they do not have it sorted. If they had proper design docs it should be a snip to fix but I'm guessing the web exit screens and more worryingly the main code is not that well documented if at all but that's just me!

Edit: I just tried it on my chrome browser and its logging in ok but it may well have been stalling at the overview screen this morning perhaps. I then tried it on my Firefox browser I had to remove some blocking tools and the like but it will not for some reason get past the overview screen. Not sure why though. I did eventually get past it though using my links in above. Also I noticed that closing firefox did not log out of zopa as it was still there and working after I opened FF again. Perhaps thats why they have a timer on the logout of Zopa.

Edit2: So I persevered with FF and disabled all the extensions but it still will not go past the overview screen unless I step it on with the links above. Once I step it on it seems to work but I haven't tested it exhaustively as I usually only keep the extra browsers for testing rather than use. The is definitely something stopping it from progressing past the overview screen they seem to trigger but do not load anything!. Sorry couldn't help much more.

Good luck! well better than mine anyway ... 

I think it worked with edge when I tried it with FF.

The thing is I am using chrome most of the time and my explanation above works with chrome - well it will work with all browsers in fact - when Zopa has screwed up or is having issues with the dashboard which they seem to have had quite a bit recently. As I said most of the time if that part fails one is still logged in with no way to logout and in fact unaware people will not know how to logout either which is a potential security issue - I assume this will not be the case if the browser is closed but even then when chrome inadvertently shuts down it may not actually have logged off either, although the Zopa timeouts will eventually log out.

When I was testing with FF earlier I found that unless I logged out it was still there when I came back a few minutes later despite having closed FF completely.



 

Okay so i switched to FF and loaded up the latest version 88.01, I usually use chrome but the issue I think might be the same and it is - of course it might not be what you are seeing so apologies in advance but here goes.

So Zopa has clearly made recent changes and it affects me quite a bit as I like to be able to have 2 screens at once and the sizing rules in the latest Zopa system has mangled my ability to get consistent screens. I sat down one day to try and understand what was happening and i think its because the code is set up to work in a number of screen modes and they trigger on screen sizes.

The key thing is that if there is enough space on screen then the screen will have a different layout to that which will be found if the screen area is too small. So how can one see this effect?.

If one makes the screen crunch into too small an area then there will be a mobile version that has the hamburger on the left with all the links available. If the screen is wider then there will be a old school Zopa title on the left and the options laid out on the right - they are limited to those just dealing with the relevant screen.

I want the second version when i am in the new main screen that details almost everything on one screen so in my case on a 27" screen and with the right half for Zopa and the left half for my spreadsheets. Then unless i reduce screen size (down to 67%) using the ctrl + option then i will get the hamburger screen. I've reported this to them as its not ideal but they say its by design. I think its so that mobiles and tablets work but who knows.

I've tried trawling through the code in the debug screens and using stylus extension to make them switch the way i want but i can make the screens more useful to an extent (especially reducing the abundance of whitespace etc) but not turn off the switching (I think its called flex but don't quote me) so far. There will probably be a way but to be honest I just know i have to make the screen either smaller or larger to get the different options and move on.

Hope that helps. Just change the size of the screen available or use the ctrl +/- to. of course that option is not available on phones/tablets but then in my view they are not the best way to be working with Zopa anyway or any banking but that's another story.   

Hmmm! ....... that's not what i experienced when i logged in with FF, sadly i've not used it in anger I can certainly concur that's its not always working as one expects i've reported everything i have found so far but to be honest i think they have more important fires they are trying to dowse (My experience from current 2 week delays in just answering a report - apparently they are getting an influx of issues on the front end of support!. They stopped short of a covid excuse!)

I have so far found i am just lately only really focusing on the main screen and am adjusting my vision as a result of knowing certain issues and ignoring them to just get the job done of course in your case this is not great. I have only found one link that does not look like it works (pointer does not change to the active link hand when hovered over it) but it does work when clicked that's the logout screen that has a "login" option on the far right when logged off. I checked the code underneath it and it's clear there is missing info in the code sequence involved. I reported it but apparently the tribe could not see the issue!. I checked it on 5 browsers all worked the same but still they said they could not reproduce it. I supplied them with the "under the hood" code to search for to find it but to be honest after that it was not really worth it to spend more time on it if they couldn't be r'sed with it. 

Thing is I accept the old front end was getting very badly disjointed with all the fixes over the years and i guess they took the decision to change it. They packaged up the most important bits and created what we have now. My decisions to eventually leave Zopa is one of what i can see does not instill great confidence in me that what i can't see is also not very high quality either - i don't know if the underlying database has changed too but if it has and it is as flawed as the front end has been then they are not looking after my money as well as i might like. Coupled with that the fact that we lost sight of loans that were active before the changeover but were then removed from the new reduced single loanbook with just the simple explanation that everything that was completed did not get transferred to the new system (I'm not sure thats correct either).

I'm still waiting for answers on what has really happened to our missing loans but even Natasha Weir has apparently stated we should be able to have access to all data we want access to - I have the 8 week FCA clock running on this issue, although to be honest i'm not even sure they took note of that either despite reminding them numerous time.