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Post by cassiopeia on Dec 19, 2020 10:51:54 GMT
Yesterday, two requests to move uninvested ISA funds to my authorised bank account have been cancelled without explanation.
One of these was around 10k another just a few hundred quid. I normally move funds out to my bank account every day without problems.
According to the transaction history in the ISA, the funds have been 'cancelled' and moved to my 'other account' whatever that means. My only other account, my 'Everyday account' is still registering Zero balance. So I've no idea where it is. Of course this was arranged over the weekend so there's no-one answering calls.
Has anyone else experienced this problem?
Edit - I think they have cancelled it, transferred it to my everyday account them transferred it from there leaving it at zero balance, I've no idea why though!
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bt
Sir Bufton Tufton, Jean Paul Sartre Zippy, Bungle, Jeffrey Archer Andre Previn and the LSO Hello
Posts: 129
Likes: 53
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Post by bt on Dec 19, 2020 11:03:00 GMT
Yesterday, two requests to move uninvested ISA funds to my authorised bank account have been cancelled without explanation. One of these was around 10k another just a few hundred quid. I normally move funds out to my bank account every day without problems. According to the transaction history in the ISA, the funds have been 'cancelled' and moved to my 'other account' whatever that means. My only other account, my 'Everyday account' is still registering Zero balance. So I've no idea where it is. Of course this was arranged over the weekend so there's no-one answering calls. Has anyone else experienced this problem? Edit - I think they have cancelled it, transferred it to my everyday account them transferred it from there leaving it at zero balance, I've no idea why though! Withdrawals from the ISA always go via the Everyday account. Puzzled me at first too!
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Post by Badly Drawn Stickman on Dec 19, 2020 12:15:33 GMT
Yesterday, two requests to move uninvested ISA funds to my authorised bank account have been cancelled without explanation. One of these was around 10k another just a few hundred quid. I normally move funds out to my bank account every day without problems. According to the transaction history in the ISA, the funds have been 'cancelled' and moved to my 'other account' whatever that means. My only other account, my 'Everyday account' is still registering Zero balance. So I've no idea where it is. Of course this was arranged over the weekend so there's no-one answering calls. Has anyone else experienced this problem? Edit - I think they have cancelled it, transferred it to my everyday account them transferred it from there leaving it at zero balance, I've no idea why though! Funds temporarily transferred out from an ISA account always go to the everyday account first, just seems to be the way they do it. Usually fairly seamless. Transferring to another ISA provider seems to be beyond them at the moment, at least in my case. They just claim not to have received the instruction repeatedly.
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corto
Member of DD Central
one-syllabistic
Posts: 851
Likes: 356
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Post by corto on Dec 19, 2020 12:41:59 GMT
Funds temporarily transferred out from an ISA account always go to the everyday account first, just seems to be the way they do it. Usually fairly seamless. Transferring to another ISA provider seems to be beyond them at the moment, at least in my case. They just claim not to have received the instruction repeatedly. Interesting information. I have a transfer running from RS to another provider. Takes more time than usual. I'll investigate.
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bt
Sir Bufton Tufton, Jean Paul Sartre Zippy, Bungle, Jeffrey Archer Andre Previn and the LSO Hello
Posts: 129
Likes: 53
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Post by bt on Dec 19, 2020 13:10:13 GMT
Yesterday, two requests to move uninvested ISA funds to my authorised bank account have been cancelled without explanation. One of these was around 10k another just a few hundred quid. I normally move funds out to my bank account every day without problems. According to the transaction history in the ISA, the funds have been 'cancelled' and moved to my 'other account' whatever that means. My only other account, my 'Everyday account' is still registering Zero balance. So I've no idea where it is. Of course this was arranged over the weekend so there's no-one answering calls. Has anyone else experienced this problem? Edit - I think they have cancelled it, transferred it to my everyday account them transferred it from there leaving it at zero balance, I've no idea why though! Funds temporarily transferred out from an ISA account always go to the everyday account first, just seems to be the way they do it. Usually fairly seamless. Transferring to another ISA provider seems to be beyond them at the moment, at least in my case. They just claim not to have received the instruction repeatedly. Uh oh, that’s what I was hoping to do with my RYI’d funds 😮
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