mickj
Member of DD Central
Posts: 433
Likes: 191
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Post by mickj on Apr 8, 2021 10:38:10 GMT
Easier to look on here than log in to bank, yep, payment received and credit card can be paid
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mikeh
Member of DD Central
Posts: 499
Likes: 370
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Post by mikeh on Apr 8, 2021 11:45:54 GMT
At last a P2P account with a clean sheet. Definite cause for celebration.
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morris
Member of DD Central
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Post by morris on Apr 8, 2021 12:27:47 GMT
Thank you Ratesetter for returning my money in a timely manner. No complaint from me.
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coogaruk
Hello everyone! Anyone remember me?
Posts: 703
Likes: 463
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Post by coogaruk on Apr 8, 2021 13:38:43 GMT
Panic over.
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wapping35
Member of DD Central
Posts: 385
Likes: 210
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Post by wapping35 on Apr 8, 2021 13:48:54 GMT
Payment arrived albeit late but hey ho.
Looking forward to receiving my "apology" from RS.. i.e. "We are Very very very.... sorry but it is all nasty Barclays fault not RateSetter nor Metro Bank."
===============
Edit apology arrived...
Your RateSetter withdrawal should now be in your bank account Dear XXXX,
We are sorry that your recent withdrawal request took longer than usual to reach your bank account. We sent out the payments from RateSetter on Tuesday, but they were held up by a technical issue with our payments processing provider. (That is nasty Barclays ...boo hiss not RateSetters fault at all, for using Barclays.. And let's not name them as Barclays this time just in case Barclays get upset with us naming and complaining about them)
The issue was fixed this morning and your money should have now arrived in your bank account. Withdrawal requests are back to normal speeds, with delivery the next working day.
The RateSetter Team
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Post by barnsleybiker on Apr 8, 2021 21:48:20 GMT
all funds arrived intact in the Halifax at 22.44pm 8th April - phew! on a slightly different note...…. didn't Rick from the young ones call Barclays the "fascist pig bank"? haha, good old Ratesetter, blaming everyone barring them selves right to the end! good luck every one! bye!!!
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sl75
Posts: 2,092
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Post by sl75 on Apr 8, 2021 22:19:55 GMT
Looking forward to receiving my "apology" from RS.. i.e. "We are Very very very.... sorry but it is all nasty Barclays fault not RateSetter nor Metro Bank." =============== [...], but they were held up by a technical issue with our payments processing provider.[...] Much as the wording may insinuate that "it's not RateSetter's fault", it doesn't directly state that....
One possible "issue with our payments processing provider" (consistent with the descriptions given to date) could theoretically be something like
"The payments processing provider has a limit to how many payments they can process in a single payments file which was clearly communicated when setting up the service, but RateSetter paid no attention to that part of the specification, as it was orders of magnitude above the total volume they ever anticipated initiating in a single day. The enormous payment file generated when a large proportion of investors requested withdrawal of their entire remaining balance exceeded this limit, and was rejected with an error message indicating this. The Tuesday payments file, containing only a single day's worth of withdrawals from those who didn't manage to initiate one during the weekend was within the limits, so could be processed normally without errors. Sufficiently qualified staff have been scrambled to rebuild the payments file in a manner that will be consistent with the specification so that it will be acceptable to Barclays' systems".
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adrianc
Member of DD Central
Posts: 8,970
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Post by adrianc on Apr 9, 2021 7:53:59 GMT
...or...
"The payment processor insisted we have enough money in the right account..."
Academic now, of course.
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Post by overthehill on Apr 9, 2021 8:37:11 GMT
Quite amusing. Fretting about get your money back from Ratesetter then perhaps P2P lending wasn't the right place to put your money. I don't know how you slept at night. That's like living in a jungle and being scared of the herbivores.
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benaj
Member of DD Central
Posts: 4,857
Likes: 1,591
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Post by benaj on Apr 9, 2021 8:49:35 GMT
All money received in the bank accounts yesterday.
No additional checks. No hassle. No unexpected long delays.
Thank you.
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Post by WestonKevTMP on Apr 9, 2021 19:48:05 GMT
Well that's the end of an era.
And just like the marketing slogan than many of you more cynical (or prudent) lenders constantly challenged, "Every Lender, Every Penny".
I worked hard to make sure that happened, and now it's gone I think we should all be a little sad. But I'm proud of what was achieved (until they went off their rails).
I know there were quibbles, and jeez you lot certainly know how to moan about the smallest inconsequential things, but perhaps we could have appreciated that 6% AER when we had it. Because now it's gone.
Kevin.
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Post by WestonKevTMP on Apr 9, 2021 19:52:56 GMT
Payment arrived albeit late but hey ho. Looking forward to receiving my "apology" from RS.. i.e. "We are Very very very.... sorry but it is all nasty Barclays fault not RateSetter nor Metro Bank." =============== Edit apology arrived... Your RateSetter withdrawal should now be in your bank account Dear XXXX, We are sorry that your recent withdrawal request took longer than usual to reach your bank account. We sent out the payments from RateSetter on Tuesday, but they were held up by a technical issue with our payments processing provider. (That is nasty Barclays ...boo hiss not RateSetters fault at all, for using Barclays.. And let's not name them as Barclays this time just in case Barclays get upset with us naming and complaining about them)
The issue was fixed this morning and your money should have now arrived in your bank account. Withdrawal requests are back to normal speeds, with delivery the next working day. The RateSetter Team Oh just stop moaning about every little thing. It was blimin tiresome when I was there and had to react to the constant nit picking. They returned lenders up to 6% per annum for 10 years. You got every penny back. And now you want an apology because the final payment was a day late, when they are processing near a billion quid to tens of thousands of lenders. Rather than moan and demand an apology, maybe you stand back and simply say "thank you". Kevin.
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Post by eraldorh on Apr 10, 2021 5:57:07 GMT
Payment arrived albeit late but hey ho. Looking forward to receiving my "apology" from RS.. i.e. "We are Very very very.... sorry but it is all nasty Barclays fault not RateSetter nor Metro Bank." =============== Edit apology arrived... Your RateSetter withdrawal should now be in your bank account Dear XXXX, We are sorry that your recent withdrawal request took longer than usual to reach your bank account. We sent out the payments from RateSetter on Tuesday, but they were held up by a technical issue with our payments processing provider. (That is nasty Barclays ...boo hiss not RateSetters fault at all, for using Barclays.. And let's not name them as Barclays this time just in case Barclays get upset with us naming and complaining about them)
The issue was fixed this morning and your money should have now arrived in your bank account. Withdrawal requests are back to normal speeds, with delivery the next working day. The RateSetter Team Oh just stop moaning about every little thing. It was blimin tiresome when I was there and had to react to the constant nit picking. They returned lenders up to 6% per annum for 10 years. You got every penny back. And now you want an apology because the final payment was a day late, when they are processing near a billion quid to tens of thousands of lenders. Rather than moan and demand an apology, maybe you stand back and simply say "thank you". Kevin.
Most of were in the 3% band but that's irrelevant. They sold us out, stole our interest over the covid period intended to cover loses when they were obviously far into talks to sell our loans to metro bank against our will and made millions if not billions from people like us putting our money at risk and then after ***king us all they pick a bank holiday weekend then fail to deliver our money back for over TWO days not one and after that you want to thank them? there's a word for people like you but its probably banned on the forum lol.
If you don't want to listen to people moaning about it then do one.
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Post by Badly Drawn Stickman on Apr 10, 2021 7:11:58 GMT
Most of were in the 3% band but that's irrelevant. They sold us out, stole our interest over the covid period intended to cover loses when they were obviously far into talks to sell our loans to metro bank against our will and made millions if not billions from people like us putting our money at risk and then after ***king us all they pick a bank holiday weekend then fail to deliver our money back for over TWO days not one and after that you want to thank them? there's a word for people like you but its probably banned on the forum lol. If you don't want to listen to people moaning about it then do one.
eraldorh Welcome to the p2pindependent forum. It might’ve taken you a while to find it. Certainly took you a while to post if you’ve been lurking in the background. But it certainly hasn’t taken you many posts to work out the forum’s purpose: moaning. When you’re done with Ratesetter venting there are quite a few other P2P threads you can can moan on. And don’t worry if you’ve exited P2P and ratesetter was your only P2P grievance because there’s a whole section on chat. There you can mean about: - Covid, any aspect you care to - Brexit - Climate change - DoE’s passing media coverage - or start a new thread on a topic not adequately moaned about. THEY CAN TAKE AWAY OUR P2P BUT THEY CAN NEVER TAKE AWAY OUR MOANING. Moaning about the moaning is also available, and for the more advanced moaning about the moaning about the moaning.
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wapping35
Member of DD Central
Posts: 385
Likes: 210
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Post by wapping35 on Apr 10, 2021 9:38:39 GMT
Payment arrived albeit late but hey ho. Looking forward to receiving my "apology" from RS.. i.e. "We are Very very very.... sorry but it is all nasty Barclays fault not RateSetter nor Metro Bank." =============== Edit apology arrived... Your RateSetter withdrawal should now be in your bank account Dear XXXX, We are sorry that your recent withdrawal request took longer than usual to reach your bank account. We sent out the payments from RateSetter on Tuesday, but they were held up by a technical issue with our payments processing provider. (That is nasty Barclays ...boo hiss not RateSetters fault at all, for using Barclays.. And let's not name them as Barclays this time just in case Barclays get upset with us naming and complaining about them)
The issue was fixed this morning and your money should have now arrived in your bank account. Withdrawal requests are back to normal speeds, with delivery the next working day. The RateSetter Team Oh just stop moaning about every little thing. It was blimin tiresome when I was there and had to react to the constant nit picking. They returned lenders up to 6% per annum for 10 years. You got every penny back. And now you want an apology because the final payment was a day late, when they are processing near a billion quid to tens of thousands of lenders. Rather than moan and demand an apology, maybe you stand back and simply say "thank you". Kevin. Kevin, And that is the reason organisations get away with poor service. People are told to accept it and say Thank You..I note even RateSetter sent me an apology they did not ask me to say Thank You for failing. But I note that is the model you follow and can only wish you and your clients luck. Edit : Thinking back this does remind me of an interaction we had many years ago when you used the word moaning again and then a few days afterwards I received a call from your colleague Lucy Bott at RS Customer Services who was very good , explained the issue profusely apologised and indeed addressed the issues involved. I posted on the forum to explain what RS did and complemented them. I recalled you PM'ed me to thank me.
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