markyg61
Member of DD Central
Posts: 339
Likes: 237
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Post by markyg61 on Apr 8, 2021 10:22:05 GMT
Three times over the last three weeks I have tried to contact CP via the in account Inbox messaging system, all ignored with no response. Due to current Covid situation and many working from home I thought this may be the best way to communicate but looks like I'll have to revert to physically phoning someone.. Frustrating to say the least !
Anyone else successfully communicating with CP via "Inbox" ?
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Post by Ace on Apr 8, 2021 10:28:25 GMT
I've always had a response.
I last sent them a question via the message box on the 4th April. I received a reply on the 6th (first day back after Easter).
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littleoldlady
Member of DD Central
Running down all platforms due to age
Posts: 3,017
Likes: 1,835
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Post by littleoldlady on Apr 10, 2021 7:40:59 GMT
I have to message them each time I want to make an ISA withdrawal as there is no way to do this myself. This is a (small) pain but they have always answered the same day.
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sussexpeer
Member of DD Central
If you don't make a plan, you'll end up where you're headed.
Posts: 65
Likes: 53
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Post by sussexpeer on Apr 10, 2021 10:04:15 GMT
I message CP fairly regularly and I've always had a prompt and helpful reply.
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easylender
Member of DD Central
Posts: 248 
Likes: 222
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Post by easylender on Apr 10, 2021 10:34:44 GMT
I've had no response from a message sent on the 1st April. It was to report a website malfunction. Not expecting a quick fix, but an acknowledgement would be good.
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littleoldlady
Member of DD Central
Running down all platforms due to age
Posts: 3,017
Likes: 1,835
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Post by littleoldlady on Apr 10, 2021 11:20:14 GMT
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benaj
Member of DD Central
Posts: 4,857
Likes: 1,591
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Post by benaj on Apr 10, 2021 11:36:05 GMT
Three times over the last three weeks I have tried to contact CP via the in account Inbox messaging system, all ignored with no response. Due to current Covid situation and many working from home I thought this may be the best way to communicate but looks like I'll have to revert to physically phoning someone.. Frustrating to say the least !
Anyone else successfully communicating with CP via "Inbox" ?
I have 100% success with the phone so far, it could fail when the phone service is being overloaded. Twitter 0% Email: 50%. Got reply from Lucy same day but none from operations. Inbox: never tried. Resolving problems same day: 50% depending on the issues. Resolving problems within a week : 100% when chasing up by myself.
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markyg61
Member of DD Central
Posts: 339
Likes: 237
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Post by markyg61 on Apr 10, 2021 14:44:38 GMT
Three times over the last three weeks I have tried to contact CP via the in account Inbox messaging system, all ignored with no response. Due to current Covid situation and many working from home I thought this may be the best way to communicate but looks like I'll have to revert to physically phoning someone.. Frustrating to say the least !
Anyone else successfully communicating with CP via "Inbox" ?
Finally a response to the latest mail after 3 days with an apology. Still no response though to my March 24th mail regarding an update to Smithdown Road, initially due to complete Nov 2020 then revised to January 2021 and nothing since.
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