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Post by petebutt43 on May 30, 2021 14:42:24 GMT
Withdrawals not working - any ideas?
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registerme
Member of DD Central
Posts: 6,179 
Likes: 5,986
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Post by registerme on May 30, 2021 17:01:18 GMT
Never had a problem. Had one processed last week on... Thursday, I think? It went through fine.
Have you reported it to support?
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GreenZero
Member of DD Central
The early bird may get the worm, but it's the second mouse who gets the cheese
Posts: 218
Likes: 300
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Post by GreenZero on May 30, 2021 17:11:49 GMT
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Post by Badly Drawn Stickman on May 30, 2021 17:17:15 GMT
Withdrawals not working - any ideas? Could be a bank holiday thing, yet I would still expect it to acknowledge the request even if you would be unlikely to see the 'process' start until Tuesday. Pretty sure it is a manual/womanual/personual activity to actually transfer but had assumed the initial response to be automated.
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Balder
Member of DD Central
Posts: 641
Likes: 614
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Post by Balder on May 31, 2021 5:45:49 GMT
As it doesn't reduce the funds and nothing appears in the transaction log I'd say the automated process has broken - probably stay that way until Tuesday.
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Post by petebutt43 on May 31, 2021 7:08:13 GMT
just received:
Hi Peter.
Good morning.
Thank you ever so much for bringing this to our attention and my apologies for the inconvenience caused.
I have forwarded the issue to our IT team for their review as soon as possible taking into consideration the ‘Bank Holiday’ Monday.
Thank you for your patience.
Best regards.
Philip
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Balder
Member of DD Central
Posts: 641
Likes: 614
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Post by Balder on May 31, 2021 16:20:06 GMT
fixed
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