michaelc
Member of DD Central
Posts: 4,842
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Post by michaelc on Sept 17, 2021 15:57:35 GMT
For anything other than something that could directly cost me a significant sum of money, I also don't like it. But some companies (and I'd naively assumed paypal) would ask for something else on reset. e.g. d.o.b. or "memorable" information etc. I'm not in any way doubting Berny's story though by the way. In the last few days I've experienced how difficult 2FA can be for those who are elderly/diminished concentration/cognitive skills. I now fully understand how my father recently managed to get into position where both his bankcards were invalidated and unusable, and he couldn't log in online for a period. Though I still don't understand - or forgive - the bloody awful bank which made his life a misery for several months by failing to properly engage to get it sorted, even more so when the 'dedicated' 'aged support line/service' then treated him like an idiot, didn't solve the problem, and consequently made the situation that more difficult. For logging onto his bank, he requires his username, password and a separate pin, of course. He was then being required to: a) put his (and not my mother's) debit card system into his card reader b) press the right buttons before entering another pin into the card reader c) enter the resultant 8 digit code into the online system. If banks want to properly support their aging customer base and help them to be independent, they really need to get far more serious and focussed. Thankfully I've noticed banks seem to be moving away from those digital signature devices and moving to using SMS or automated telephone calls. What I really resent is having to go through the rigmarole just to turn the heating up/down (use a Nest and so far have avoided 2fa but not sure if it will become mandatory).
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