aju
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Post by aju on Sept 28, 2021 15:01:02 GMT
Has anyone else had problems with not being able to see that Zopa is doing essential maintenance today (28/9)
I've been having issues the getting messages that i may have a cookies issue on chrome but in reality clearing them does not make any difference.
The Issue again is that Zopa. Eventually i had to load up another browser to see the message,
In reality the message only appeared when i changed the screen size - an old issue with Zopas mish mash of code for both mobiles and computers that still does not work correctly!.
Oh well they are working on it. The banking side seems to work ok it's the P2P stuff that is failing with cookies issues according to the messages received after loading both STD and ISA screens.
The message I get at some levels is Thing is its been like this all day for me so not sure what shortly means.
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criston
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Post by criston on Sept 28, 2021 15:52:16 GMT
You are not alone. Same here.
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wapping35
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Post by wapping35 on Sept 28, 2021 17:33:43 GMT
I emailed the CS team and they have (just) said they are still working on it tonight and hopefully it will work by tomorrow morning. They advised me to try tomorrow morning rather than keeping logging on and trying this evening / night. More for my sanity than anything else... p.s. They confirmed that despite the error message stating clearing cookies might help, it doesn't...
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Post by mfaxford on Sept 28, 2021 22:18:31 GMT
Has anyone else had problems with not being able to see that Zopa is doing essential maintenance today (28/9) I was able to login fine this morning (just past 9am), but not tried since. Oh well they are working on it. The banking side seems to work ok it's the P2P stuff that is failing with cookies issues according to the messages received after loading both STD and ISA screens. Seems it might have also affecting their credit cards (and other banking services) earlier.
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aju
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Post by aju on Sept 29, 2021 8:31:15 GMT
So today they are completely blocking all access and are ... Whats frustrating is that ...
1. They do not announce this as far as i can tell
2. They then supply info around it on a screen that is not visible to all users depending on screen sizing (on chrome anyway)
3. It then over runs into a second day.
4. Its "essential" work but there are no explanations.
And to top all of this now its not even sure when this will finish. Whatever happened to change management and very importantly trialing the changes on a test system/s that at least are capable of indicating what might happen in live environments.
The less than "new" era of "Just in time" is not all its cracked up to be as is being proven all over the country at the moment. I'm just waiting for Zopa to blame it on us.
Harsh I guess but an unexpected day out on its own is annoying without being pre notified but drifting into another unexpected day is totally unacceptable, Zopa should have reloaded the old system and be investigating why things are not finished in my view..
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Post by mfaxford on Sept 29, 2021 8:57:40 GMT
4. Its "essential" work but there are no explanations. And to top all of this now its not even sure when this will finish. Whatever happened to change management and very importantly trialing the changes on a test system/s that at least are capable of indicating what might happen in live environments. The less than "new" era of "Just in time" is not all its cracked up to be as is being proven all over the country at the moment. I'm just waiting for Zopa to blame it on us. Harsh I guess but an unexpected day out on its own is annoying without being pre notified but drifting into another unexpected day is totally unacceptable, Zopa should have reloaded the old system and be investigating why things are not finished in my view.. Reading some of the twitter replies it sounds like it was changes yesterday that shouldn't have been visible that have had an impact on frontend stuff. They also seem to be suggesting some of the changes have reverted when they shouldn't have. But then that's all probably driven by marketing / first line staff who are trying to put a positive spin on things they don't understand. Part of it feels more like either a failure in testing and change/release management or something broke and they're trying to make it look better by saying it's a planned job rather than some level of panic. Looking at their Twitter I see a few references to Open Banking, I wonder if that extends to them being open about what's happening when stuff goes offline in such a serious way (especially as it seems this is impacting various parts of their business).
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aju
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Post by aju on Sept 29, 2021 9:27:57 GMT
4. Its "essential" work but there are no explanations. And to top all of this now its not even sure when this will finish. Whatever happened to change management and very importantly trialing the changes on a test system/s that at least are capable of indicating what might happen in live environments. The less than "new" era of "Just in time" is not all its cracked up to be as is being proven all over the country at the moment. I'm just waiting for Zopa to blame it on us. Harsh I guess but an unexpected day out on its own is annoying without being pre notified but drifting into another unexpected day is totally unacceptable, Zopa should have reloaded the old system and be investigating why things are not finished in my view.. Reading some of the twitter replies it sounds like it was changes yesterday that shouldn't have been visible that have had an impact on frontend stuff. They also seem to be suggesting some of the changes have reverted when they shouldn't have. But then that's all probably driven by marketing / first line staff who are trying to put a positive spin on things they don't understand. Part of it feels more like either a failure in testing and change/release management or something broke and they're trying to make it look better by saying it's a planned job rather than some level of panic. Looking at their Twitter I see a few references to Open Banking, I wonder if that extends to them being open about what's happening when stuff goes offline in such a serious way (especially as it seems this is impacting various parts of their business). Not sure what it was about but the twitter stuff i read did suggest it was at some point restored ok. In fact that was not the case as far as i could tell and i was up quite late last night too. The thing is it now seems to be potentially affecting banking customers even though Mrs aju's access to loans side of things was working yesterday ok. Today they have at least shut it off completely to fix it or roll it back. Your point about breaking and then trying to fix it rings true. Sadly they are still trying to fix many parts since the updates in Feb!. In my dealings with them so far there are are still many parts they seem not to understand a lot of stuff and seem resigned to quick fixes upon fixes and before we know it the whole system will be back to some of the reasons, my view as they will never comment on this, they changed to the most recent system p2p wise anyway. My experiences in the past of not having clear and relevant documentation always causes problems but i might have thought from the previous Feb failures and rollbacks eventually resulting in the loss of valid loans was as a result of a quick fix that was completely reprehensible to repeat things but who knows what we might be left with this time round. Watch this space ...
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wapping35
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Post by wapping35 on Sept 29, 2021 12:22:35 GMT
This is the update I just got...
================================
Hi XXXX,
Thank you for your emails. Firstly, I would like to apologise for just getting back to you now. As you can imagine, I have been in and out of meetings concerning the present situation.
So, what I have gotten back today is we are seeing some of our core services returning slowly and intermittently. We do not currently have an ETA for when all services will be returned but I will be checking my account throughout the day and if I am successful I will let you know (I'll be around until 8 pm today).
For your Fixed Term Saver, this will most assuredly be fixed before October 8th. We are aiming to have them resolved today, but we just don't know when this will be as it may run into the evening. Please watch our website as the current banner will be removed when access is fixed. Also, we will update further on the situation and once it is fixed via our social media channels too.
Really sorry again about all of this. I know this is not ideal at all and I will be watching the progress throughout the day.
Thank you and speak to you soon,
YYYYYY
YYYYYYYYY Key Accounts Manager
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Post by barnsleybiker on Sept 29, 2021 16:32:23 GMT
I wonder what happened to testing first? I wonder why they didn't plan this tinkering to happen at a weekend when nowt happens anyway, I wonder why investors seem to get the problems while the borrowing web sites look to be fine. I feel Zopa don't value its investors, am I paranoid or do ? without us investing they'd have no money to lend out, treat us properly is all I ask. i heard is all these problems are 'cos they are upgrading the Sinclair spectrum to a commodore 64
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Post by mfaxford on Sept 29, 2021 17:00:01 GMT
I wonder why investors seem to get the problems while the borrowing web sites look to be fine. From reading their twitter there are more who've complained that they've been unable to use their Zopa Credit card to make payments than have complained about being unable to check their Loans or Investments so it would seem to be affecting all their users. It's a pretty poor show that 24+ hours after things started to go wrong they still can't provide any estimate of when it might be fixed. They ought to have some idea by now of what's gone wrong and what's involved in fixing it and so when things might return.
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Post by erniec on Sept 29, 2021 17:05:46 GMT
All I have to say is that I never saw such an amateur showing in my 25 years in the IT industry, albeit that ended 20 years ago now.
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aju
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Post by aju on Sept 29, 2021 18:00:23 GMT
IMO as an ex developer and designer some years back now since retirement of course. This should probably have been rolled back yesterday rather when the avalanche started. Sadly the fingers in the dyke will get shrivelled up and soon be unable to keep it rolling. Lets just hope someone makes the right decision before its too late for them to recover easily or worse at all!. In my time I remember I made some howlers, i remember going to Luton Digital main switching unit (DMSU, an important national network switching point for BT calls ) as happy as Larry with our data tape for the 2nd main digital switching unit in the country and things going somewhat pear shaped. Muggins here had built all the national telephone routing data etc and was very pleased with himself. Sadly I had forgotten to add in an important lowlevel subsidary file to the tape we loaded at 10:30 in the morning didn't recover until the afternoon but fortunately we had quite a few boffins from Plessey and GPT at the time who were able to recover the unit before it went into full meltdown. They rolled it back in the space of hours once it we realised what was missing. (It was never going to be a simple as the low level language would have taken hours to restore correctly. We had quite a few moments like as we rolled out the digital trunk units (1985-86). My boss thought it was very amusing until one of his units went tits in Oxford this time egg on face for him too - one doesn;t learn by getting it right all the time though. Great days though and at least were were only working on the 1st few units and no one lost their calls from London to Aunt Fanny in the Scottish highlands at the time. It's interesting also that all the equipment i worked on then has been replaced twice over since those heady days of digitisation of the telephone network. Still not very happy about this Zopa issue though but can understand how things can go wrong at the best of times ... Mrs Aju says i should not be so understanding as she has 6 figures at stake in the bank at the moment!. If it all goes pear shaped she will be divorcing her financial advisor as a matter of course .
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Post by mfaxford on Sept 29, 2021 22:00:23 GMT
All I have to say is that I never saw such an amateur showing in my 25 years in the IT industry, albeit that ended 20 years ago now. I see we're still offline and maybe an update sometime after 8am (although I bet still no ETA will be given). Thinking back 6 months to the OVH Fire I'm pretty sure they had published some ETA's for getting things back up and running within 48 hours (Some of those ETA's might have been for 7+ days time, but at least at that point people know what they're working to). That's given an example of how things can be done right and how things can be done badly (no prizes for guessing who's doing it badly). I sent an email earlier suggesting I've lost confidence in them as a platform (based on lack of information on increasing default rates and lack of information about this outage). It'll be interesting to see what comes back once they respond (probably next week). I'm not holding out for anything much more than a first line scripted answer (I should have tried shibboleet!).
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Post by birdie on Sept 30, 2021 8:21:52 GMT
It's not looking very professional, still got technical problems this morning.
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Post by erniec on Sept 30, 2021 8:58:18 GMT
Just how long does it take to get the last clean backup out of the fire safe and loaded onto the tape decks?
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