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Post by uksoul on Jul 26, 2022 21:02:49 GMT
Money back too, in exact same amount batches as taken, all marked "mgpKufflink correction (cor)". Anyone got any wise words of wisdom on how to stop it happening again??? apart from closing my bank account. Only use bank transfer when given the option, My bank did say duplicate payments occasionally happen and they are usually sorted quickly. It is not something that can be entirely avoided unless you pay only in cash. It is not a regular occurrence when you consider how often you use a credit/debit card.
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Post by uksoul on Jul 26, 2022 21:12:12 GMT
My account has now been refunded. Very impressive performance by kuflink resolving this issue so quickly.
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Post by geofft on Jul 26, 2022 22:22:20 GMT
My account has now been refunded. Very impressive performance by kuflink resolving this issue so quickly. Certainly is, took 6 weeks to get refunded when this happened to me a while back... Wonder if they'll be giving Mango the boot after this latest fiasco..?
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Post by uksoul on Jul 26, 2022 23:33:17 GMT
My account has now been refunded. Very impressive performance by kuflink resolving this issue so quickly. Certainly is, took 6 weeks to get refunded when this happened to me a while back... Wonder if they'll be giving Mango the boot after this latest fiasco..? i told the CEO to stop using them, we will see
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Greenwood2
Member of DD Central
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Post by Greenwood2 on Jul 27, 2022 6:29:18 GMT
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benaj
Member of DD Central
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Post by benaj on Jul 27, 2022 7:43:59 GMT
www.adventinternational.com/investments/Interestingly, Mangopay was acquired for 75m eur earlier this year and Advent lists Mangopay based in the UK. I wonder if that 75mil has anything to do with the magic pot funding interest free loans back in Feb this year or even events happened late last year. Mangopay is also expanding in Spain and hiring. Will the magic pot go bigger next time? 😅
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hantsowl
Member of DD Central
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Post by hantsowl on Jul 27, 2022 15:55:51 GMT
My money credited back also.
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morris
Member of DD Central
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Post by morris on Jul 28, 2022 7:49:51 GMT
You don't need to use mangopay. Transfer your deposit from your bank account. I have done this since the last time mangopay/kuflink cocked up. I daresay Kuflink prefer this as they don't need to pay an intermediary.
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Post by geofft on Jul 28, 2022 8:58:58 GMT
I guess the truth is that I only used the debit card (Mangopay) option at the start because I couldn't be bothered to spend the two minutes it takes to set up Kuflink as a payee in my bank account.
This mistake was to cost me dearly in terms of time and frustration at a later date.
I now find that direct bank transfers are just as easy as debit card transactions, occasionally it invokes 2-factor authentication, no big deal really.
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Post by Badly Drawn Stickman on Aug 2, 2022 17:34:10 GMT
Certainly is, took 6 weeks to get refunded when this happened to me a while back... Wonder if they'll be giving Mango the boot after this latest fiasco..? i told the CEO to stop using them, we will see Seems he was not listening, the direct debit option is now back and working. No sign yet of Mangopay making the 'additional' payments to cover fees etc as promised. Though in truth I have no idea how they could ensure nobody is out of pocket, given nobody seems to be asking us?
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benaj
Member of DD Central
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Post by benaj on Aug 2, 2022 17:43:26 GMT
Anyone platform want fast funding should consider Opening Banking option, I say. It overrides most of current account daily transfer limit.
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Post by uksoul on Aug 2, 2022 20:31:08 GMT
i told the CEO to stop using them, we will see Seems he was not listening, the direct debit option is now back and working. No sign yet of Mangopay making the 'additional' payments to cover fees etc as promised. Though in truth I have no idea how they could ensure nobody is out of pocket, given nobody seems to be asking us? They are still in negotiation regarding compensation, Mangopay will be resisting strongly of course. They asked me for confirmation of my overdrawn account. I imagine it will be just a fixed compensation payment.
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Post by uksoul on Aug 2, 2022 20:32:51 GMT
Anyone platform want fast funding should consider Opening Banking option, I say. It overrides most of current account daily transfer limit. How fast is open banking fund transfer ? regular bank transfer for me averages 5 mins.
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benaj
Member of DD Central
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Post by benaj on Aug 2, 2022 22:06:21 GMT
It should be as quick as debit card transaction when the bank doesn’t block it. AFAIK, only one bank credits debit card transaction 3 days later.
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deltron
Member of DD Central
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Post by deltron on Sept 24, 2022 1:05:42 GMT
Kuflink recently told me that they are changing the payments processor for debit card deposits and have advised me to use the bank transfer method. Now I'm still waiting for a bank transfer to show in my Kuflink account 3 hours later - usually takes 10 minutes at the most. These guys can be such a shambles at times.
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