liso
Member of DD Central
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Post by liso on Jun 30, 2022 10:54:58 GMT
Has anyone successfully closed an account with Qardus, and if so, how? I have tried repeatedly, and failed.
Several weeks ago I withdrew the last of my funds on the platform, and emailed them requesting they close my account. No response.
I emailed again. No response again.
So I phoned, and was told someone would phone me back. No one did. Phoned again, and was told to email my request! I emailed again, no response again. Phoned again, was told my request would be dealt with and someone would phone me back. Nothing.
And my account is still open.
Any suggestions?
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Greenwood2
Member of DD Central
Posts: 4,241
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Post by Greenwood2 on Jun 30, 2022 12:39:44 GMT
Has anyone successfully closed an account with Qardus, and if so, how? I have tried repeatedly, and failed. Several weeks ago I withdrew the last of my funds on the platform, and emailed them requesting they close my account. No response. I emailed again. No response again. So I phoned, and was told someone would phone me back. No one did. Phoned again, and was told to email my request! I emailed again, no response again. Phoned again, was told my request would be dealt with and someone would phone me back. Nothing. And my account is still open. Any suggestions? Try a formal complaint?
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liso
Member of DD Central
Posts: 389
Likes: 394
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Post by liso on Jun 30, 2022 17:40:58 GMT
Has anyone successfully closed an account with Qardus, and if so, how? I have tried repeatedly, and failed. Several weeks ago I withdrew the last of my funds on the platform, and emailed them requesting they close my account. No response. I emailed again. No response again. So I phoned, and was told someone would phone me back. No one did. Phoned again, and was told to email my request! I emailed again, no response again. Phoned again, was told my request would be dealt with and someone would phone me back. Nothing. And my account is still open. Any suggestions? Try a formal complaint? I complained a few days ago. Was told someone would call me! Waiting....
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littleoldlady
Member of DD Central
Running down all platforms due to age
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Post by littleoldlady on Jun 30, 2022 20:54:35 GMT
Is there any particular reason, apart from tidyness, why you want to close it? I usually leave accounts open even after I have stopped using them for various reasons eg:
Circumstances might change so that I wanted to invest again and this saves the fuss of opening a new account
I might need or want to go over historic transactions, maybe for a tax audit or some other reason
and there appears to be no obvious downside to leaving a free account dormant.
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liso
Member of DD Central
Posts: 389
Likes: 394
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Post by liso on Jul 1, 2022 10:59:20 GMT
Is there any particular reason, apart from tidyness, why you want to close it? I usually leave accounts open even after I have stopped using them for various reasons eg: Circumstances might change so that I wanted to invest again and this saves the fuss of opening a new account I might need or want to go over historic transactions, maybe for a tax audit or some other reason and there appears to be no obvious downside to leaving a free account dormant. Having a reason, or not, for closing the account misses the point. If someone wishes to leave their account open, fair enough, that is their choice. I wish to close my account, that is my choice, and I am unable to do so. Not good enough.
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