|
|
Post by Mr Baggy on Dec 5, 2022 19:29:58 GMT
Anyone experienced any problems depositing money into Elfin Market as i have deposited a sum of money into the account with them ive been using for nearly two years. The money has disappeared and ive found that there banking details have changed and was never told.Please check what details you have and see if they match the deposit details on the web site.
|
|
|
|
Post by df on Dec 5, 2022 19:51:13 GMT
Anyone experienced any problems depositing money into Elfin Market as i have deposited a sum of money into the account with them ive been using for nearly two years. The money has disappeared and ive found that there banking details have changed and was never told.Please check what details you have and see if they match the deposit details on the web site. Thank you. My last deposit was in Feb 2022. Indeed they have changed since then and there was no notification sent. I've deleted EM banking details from my payee list now.
|
|
|
|
Post by Ace on Dec 5, 2022 19:57:42 GMT
I last successfully deposited on 25th Nov 2022. The details seem to have changed after that payment.
|
|
|
|
Post by Mr Baggy on Dec 5, 2022 20:06:20 GMT
I last successfully deposited on 25th Nov 2022. The details seem to have changed after that payment. can you let Elfin Market know that you have noticed there details have changed without informing us...I'm having trouble get my money back.
|
|
|
|
Post by Ace on Dec 5, 2022 20:12:34 GMT
I last successfully deposited on 25th Nov 2022. The details seem to have changed after that payment. can you let Elfin Market know that you have noticed there details have changed without informing us...I'm having trouble get my money back. Have done.
|
|
|
|
Post by Ace on Dec 6, 2022 16:45:24 GMT
Elfin have replied to say that either the new or old accounts can currently be used for deposits.
|
|
|
|
Post by erniec on Dec 6, 2022 17:12:02 GMT
Thanks, Mr Baggy.
Poor show, Elfin, doing this without notification, especially as it only affects your existing loyal customers.
|
|
Greenwood2
Member of DD Central
Posts: 4,241
Likes: 2,686
|
Post by Greenwood2 on Dec 6, 2022 17:23:35 GMT
Thanks, Mr Baggy. Poor show, Elfin, doing this without notification, especially as it only affects your existing loyal customers. If either account can be used it shouldn't be a problem...but apparently it can be.
|
|
|
|
Post by Mr Baggy on Dec 6, 2022 20:35:22 GMT
Yes they say both work but still had to send them a screen shot of the bank transaction before they credited my account. Very poor show I have again written to them as I'm very concerned they didn't notify their loyal investors and had denied they hadn't altered any deposit information and didn't believe I'd sent them a deposit...
|
|
|
|
Post by Penny Pincher on Dec 12, 2022 17:53:50 GMT
No problem making a deposit for me today. Received a confirmation email within minutes and funds are now queued. I used the same account number, sort code and reference as I have done since December 2021.
|
|
|
|
Post by birdie on Dec 13, 2022 10:11:00 GMT
I've just made a deposit using my original account number ( I use the same number every time) and it was in the queue within a minute of sending.
|
|
|
|
Post by DanielG on Dec 16, 2022 11:58:54 GMT
Morning Everyone. I'm Dan, Marketing Lead at Elfin Market. I need to clarify a few points raised in this thread. We've always identified the need to have multiple accounts for diversification purposes. We've been internally testing this for a while and were in the final stages of being pushed through to production. Unfortunately, we did experience an outage with our existing bank account, and the decision was made to change the details A.S.A.P. to the second account we have been testing. Deposits wouldn't have been lost into the ether; it would have taken a few days until they were reflected in your account, rather than nearly instantaneously as usual. We've been monitoring the data with the updated account this week, and we'll be keeping the new details displayed on the website & app. However, the old bank account will still be working and open for deposits. So if you've got that saved on your banking app, feel free to continue to use it! Mr Baggy I can only apologise; that's not the usual standard we strive for. I've identified the issue that caused this, and to prevent anything similar from happening again, we've changed our internal communication regarding any sudden changes like this. If there's any other points or questions, feel free to ask! |
|
|
|
Post by Mr Baggy on Dec 16, 2022 20:05:01 GMT
Thank you for explaining the situation and apologising I've since made my usually deposit and all went well...keep up the good work.
Happy Christmas to you all and indeed to everyone on this thread..
|
|
Nomad
Member of DD Central
Posts: 727 
Likes: 494
|
Post by Nomad on Jul 7, 2023 12:08:18 GMT
Anyone experienced any problems depositing money into Elfin Market as i have deposited a sum of money into the account with them ive been using for nearly two years. The money has disappeared and ive found that there banking details have changed and was never told.Please check what details you have and see if they match the deposit details on the web site. I am having the same problem this week.
|
|
|
|
Post by Mr Baggy on Jul 7, 2023 14:24:25 GMT
Yes had the same problem myself but finally resolved after a week of numerous emails. As a investor we should a phone number to ring and actually speak to somebody...
|
|
