qwakuk
Member of DD Central
Posts: 241 
Likes: 89
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Post by qwakuk on Apr 14, 2023 12:18:24 GMT
I am in this loan and my blalance on the portfolio is overstated, two repayments made but only one reduced the capital.
Already messaged them, anyone else noticed the discrepancy ?
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Post by Ace on Apr 14, 2023 13:34:27 GMT
Good spot. Yes, I have the same issue, but hadn't noticed.
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Greenwood2
Member of DD Central
Posts: 4,239
Likes: 2,684
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Post by Greenwood2 on Apr 14, 2023 14:01:44 GMT
It will be a nightmare if we have to double check everything. That implies that different bits of the display get calculated separately, you would think that when the payouts get added the amount left would automatically get updated.
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Post by overthehill on Apr 14, 2023 14:20:00 GMT
Good spot. Yes, I have the same issue, but hadn't noticed.
Everyone is relying on you, do better !
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Post by Ace on Apr 14, 2023 14:24:37 GMT
Good spot. Yes, I have the same issue, but hadn't noticed.
Everyone is relying on you, do better !
In that case, we're all doomed!
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qwakuk
Member of DD Central
Posts: 241
Likes: 89
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Post by qwakuk on Apr 18, 2023 17:56:40 GMT
They finally responded and said they are aware of it and it is a software issue
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Post by Ace on May 8, 2023 17:38:22 GMT
The error now seems to have been fixed. The outstanding amount is correct following 3 monthly capital repayments.
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qwakuk
Member of DD Central
Posts: 241
Likes: 89
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Post by qwakuk on May 8, 2023 19:18:49 GMT
The error now seems to have been fixed. The outstanding amount is correct following 3 monthly capital repayments. I emailed them again last week and got an email today to say it was fixed
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qwakuk
Member of DD Central
Posts: 241
Likes: 89
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Post by qwakuk on Jun 3, 2023 10:58:49 GMT
Balance out again, seems the "software issue" is not really fixed permanently
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