mikes1531
Member of DD Central
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Post by mikes1531 on Apr 20, 2014 20:37:49 GMT
The system was back up when expected. One change I've noticed is that I'm now getting logged out after a period of inactivity. I haven't worked out yet what that period is. Perhaps fundingsecure would care to enlighten us? Has anyone else observed any other changes? |
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Post by fundingsecure on Apr 30, 2014 15:35:54 GMT
HI,
The site is currently down for emergency maintenance. It will be back up shortly.
Kind Regards
FundingSecure
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Post by rudry2677 on Apr 30, 2014 16:29:16 GMT
Phew!  |
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Post by rudry2677 on Apr 30, 2014 19:01:47 GMT
Now back on-line @ 20:00
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alison
Member of DD Central
Sanctuary!!
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Post by alison on May 6, 2014 11:25:33 GMT
And now so slow it's impossible to login (made the mistake of logging out after placing a bid!!).
But is was impossibly slow when I was logged in.
Appeared to be some duplicate bids as well - probably caused by the performance.
Come on FS - you promised to sort out the website months ago.
You are wrecking a good idea.
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Post by phlitb on May 6, 2014 11:36:14 GMT
I eventually managed to get my desired bids in but it was a very tortuous process.
FS should be devoting all their technical resources to improving the performance of their platform, it is very close to unusable when new loans are listed and will drive investors away.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on May 6, 2014 11:39:24 GMT
And now so slow it's impossible to login (made the mistake of logging out after placing a bid!!). But is was impossibly slow when I was logged in. Appeared to be some duplicate bids as well - probably caused by the performance. Come on FS - you promised to sort out the website months ago. You are wrecking a good idea. I really did think they had learned their lesson about not announcing the precise time of a small loan - it used to lead to system overload, and apparently still does. I will be more charitable than I'm actually feeling here and postulate that maybe they had good reason to think that large numbers of people waiting to press the button at exactly the same time would somehow not create an overload again. I previously commented about this: "If it hurts, stop doing it". Comment still stands. The real source of my annoyance is it was not allowing the maximum bid amount - at least at the start - then nobody was responding on the on-line window that said they were there - then the screen went completely blank and lost all my attempts at comms. Finally, I got it sorted, but it really shouldn't be this much hassle.
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alison
Member of DD Central
Sanctuary!!
Posts: 356
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Post by alison on May 6, 2014 11:51:59 GMT
Looks like they might now be running with all the processors switched on!!
Also seem to have removed the duplicates.
But exactly right RR - they were not going to announce precise start times for small loans and especially not combine them with other loans' start times.
I await the response from FS.
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Post by fundingsecure on May 6, 2014 15:06:55 GMT
Firstly apologies to anyone that attempted to invest £250 in today's larger loan and found the limit was slightly lower - this was due to a human error and was corrected within a few minutes of the loan going live. Unfortunately we had a lot of savers within the first 5 minutes who beat us to it. We have emailed those savers who placed a bid of £241 / £240 etc - offering to manually increase it to £250 if they wanted to do so - any further requests please email customer services.
As to the slow down of the site. A number of areas in the back-end of the site have been re-written to improve the performance under load. From our own tests this had improved the position significantly - but it is not possible to fully simulate the full load condition. We have therefore been pre-announcing larger loans for some time now without any performance problems, despite heavy usage. In this case we announced two loans in advance - we had not anticipated any issues but were monitoring continuously. Unfortunately, as was evident to anyone on the site, the improvements appear not to have completely solved the problem.
At 12:03 we had a total of 32 users connected - mostly trying to make bids. This was unfortunately added to by the fact that the restriction problem mentioned above resulted in several failed bids - which were then refreshed and repeated - making the problem worse. This problem also affected our ability to respond to all the requests on live-chat. We are investigating exactly what caused this particular problem and will continue to work on improving the speed of the site.
We anticipate having several larger loans over the next week or two, in addition to a steady stream of smaller loans. We will continue to give some advance notice for the larger loans to allow time for investors to transfer in funds if they so wish. However, as a precautionary measure, we will not be announcing the exact timing of these loans.
Again apologies for any inconvenience.
Kind Regards
FundingSecure
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alison
Member of DD Central
Sanctuary!!
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Post by alison on May 6, 2014 15:26:03 GMT
At 12:03 we had a total of 32 users connected - mostly trying to make bids. If that was the performance level with 32 users heaven help all of us if the site becomes more popular. 32 users trying to place 1 bid on at most each of 2 loans is absolutely no load at all. You should hardly have noticed us being there.
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
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Post by ramblin rose on May 6, 2014 15:29:51 GMT
Thank you FS for your in-depth responses and apologies. You would not have had any problems when announcing the larger loans at specific times because as lenders we don't feel the need to be sitting on the buttons ready to pounce on those loans - we know they will be there for long enough to put bids in sedately. It is the smaller ones that have always been destined to cause the problems as we know that there is a tiny window of opportunity to bid on them. Of course, what constitutes 'small' and 'large' is a movable feast - in the early days last summer loans of a mere couple of thousand pounds took multiple days to fill  . I'm sure we all do appreciate your efforts to improve the performance and look forward to the day when new loans are frequent enough that there is no need to pounce on new loans in the first few seconds. |
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ramblin rose
Member of DD Central
“Some people grumble that roses have thorns; I am grateful that thorns have roses.” — Alphonse Karr
Posts: 1,370
Likes: 857
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Post by ramblin rose on May 6, 2014 15:33:06 GMT
At 12:03 we had a total of 32 users connected - mostly trying to make bids. If that was the performance level with 32 users heaven help all of us if the site becomes more popular. 32 users trying to place 1 bid on at most each of 2 loans is absolutely no load at all. You should hardly have noticed us being there. Indeed. I was thinking the same thing, but felt I'd been whingy enough already, so didn't say it!
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alison
Member of DD Central
Sanctuary!!
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Post by alison on May 6, 2014 15:48:15 GMT
Indeed. I was thinking the same thing, but felt I'd been whingy enough already, so didn't say it! Join in on a group whinge I say. Today was just not acceptable given it is not the first time and we had been promised the re-write would make everything in the garden lovely.
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Post by mrclondon on May 6, 2014 21:37:29 GMT
Today was just not acceptable given it is not the first time and we had been promised the re-write would make everything in the garden lovely. Absolutely. What a complete contrast to savingstream who after a series of PR gaffes last year, have been able to develop a very similar business model but with a reliable website that is simple yet seemingly scalable. Perhaps fundingsecure should swallow their pride and sweet talk SS into letting FS use their software under license. I wonder whether FS really realise how much they are alienating their lender base by not deploying a professionally written website. Today's problems were bad timing with £100k loan(s) in the wings - I guess they can't afford for too many of their larger lenders to walk away from the platform and still get the big deals away.
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mikes1531
Member of DD Central
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Post by mikes1531 on May 27, 2014 22:05:01 GMT
I wonder whether FS really realise how much they are alienating their lender base by not ... ... providing anything that even vaguely looks like a statement? ... providing any indicator of which loans are overdue? (Having to watch for increasing Days Remaining is unacceptable. How hard can it be to allow Days Remaining to go negative for overdue loans?) ... etc., etc.
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