unmadem
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Post by unmadem on Oct 7, 2015 15:50:46 GMT
A sophisticated automobile usually has an operating manual, with the QAA it’s guess and hope for the best. My reasoning behind that is as follows: Regardless of limits or a queue, I would like to put a sum of money into QAA and then draw from this automatically to buy into new loans when they draw down. 1. Can this be done? 2. If so, how do you set it up? 3. Where does it clearly explain how to do this? I admit to not being a computer / technology geek but QAA is not intuitive, as far as I can see there are no clear instructions / guidelines as to how it operates let alone how you set it up, I'm not prepared to do this by guesswork and find that I simply tie up money at 3.75% when it could be earning a better return elsewhere. I've always thought that AC do themselves an injustice by not producing good user help or tutorials to explain how use their software. There have been times this has been promised but never seems to emerge. It must put some people off especially as they change it fairly frequently. There have been some complaints about it's complexity, some of these could have been tackled if better explanations had been given. On the forum we often get the clarity from chris, which is great but how many others not here are put off.
Good user guides really should be seen as a key part of the marketing of AC, with the new system/change only deemed ready to launch when this is ready too.
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Post by yorkshireman on Oct 7, 2015 16:12:39 GMT
A sophisticated automobile usually has an operating manual, with the QAA it’s guess and hope for the best. My reasoning behind that is as follows: Regardless of limits or a queue, I would like to put a sum of money into QAA and then draw from this automatically to buy into new loans when they draw down. 1. Can this be done? 2. If so, how do you set it up? 3. Where does it clearly explain how to do this? I admit to not being a computer / technology geek but QAA is not intuitive, as far as I can see there are no clear instructions / guidelines as to how it operates let alone how you set it up, I'm not prepared to do this by guesswork and find that I simply tie up money at 3.75% when it could be earning a better return elsewhere. I've always thought that AC do themselves an injustice by not producing good user help or tutorials to explain how use their software. There have been times this has been promised but never seems to emerge. It must put some people off especially as they change it fairly frequently. There have been some complaints about it's complexity, some of these could have been tackled if better explanations had been given. On the forum we often get the clarity from chris, which is great but how many others not here are put off.
Good user guides really should be seen as a key part of the marketing of AC, with the new system/change only deemed ready to launch when this is ready too.
Absolutely spot on! I’m not against change, however, IMO it is unreasonable of AC to launch new products / systems etc. without clear instructions and expect the investor to immediately understand how they operate. At the end of the day it’s our money that’s the lifeblood of the platform and a little help from AC would be appreciated and not just through chris answering questions on this forum.
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ianj
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Post by ianj on Oct 7, 2015 17:53:02 GMT
A sophisticated automobile usually has an operating manual, with the QAA it’s guess and hope for the best. My reasoning behind that is as follows: Regardless of limits or a queue, I would like to put a sum of money into QAA and then draw from this automatically to buy into new loans when they draw down. 1. Can this be done? 2. If so, how do you set it up? 3. Where does it clearly explain how to do this? I admit to not being a computer / technology geek but QAA is not intuitive, as far as I can see there are no clear instructions / guidelines as to how it operates let alone how you set it up, I'm not prepared to do this by guesswork and find that I simply tie up money at 3.75% when it could be earning a better return elsewhere. Touché. Yes, you will need to know how to drive the vehicle!  All car User Manuals will tell you how to start the car, ‘ put key in ignition and turn clockwise’, but this probably isn’t read seriously by 99.9% of car owners. As I know from my years in IT, it's not always clear-cut as to what detail of instruction is required to guarantee that all users are catered for. Edit: Yes, I've seen the flaw in the above: not all cars require a key turned these days! 
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Post by chris on Oct 7, 2015 18:13:41 GMT
A sophisticated automobile usually has an operating manual, with the QAA it’s guess and hope for the best. My reasoning behind that is as follows: Regardless of limits or a queue, I would like to put a sum of money into QAA and then draw from this automatically to buy into new loans when they draw down. 1. Can this be done? 2. If so, how do you set it up? 3. Where does it clearly explain how to do this? I admit to not being a computer / technology geek but QAA is not intuitive, as far as I can see there are no clear instructions / guidelines as to how it operates let alone how you set it up, I'm not prepared to do this by guesswork and find that I simply tie up money at 3.75% when it could be earning a better return elsewhere. 1. Transfer the money into the MLIA from which you'll be making the investments. 2. At the bottom left of the QAA box on the dashboard there is a button labelled "Invest Idle Funds Action". You can click on it to change the setting. Make sure it's set to either of the "Invest idle funds" options. Your funds will then be automatically invested in the QAA, as the queue allows, and automatically uninvested whenever you do something with the MLIA that has need of them such as making an investment or withdrawing funds.
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kermie
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Post by kermie on Oct 7, 2015 18:16:48 GMT
What is it they say in politics - "if you're explaining....you're losing"?
But in all seriousness, whilst guides are useful as a reference occasionally - in practice I doubt the guides will keep up (or even appear) unless there is stability for some months....this kinda stuff always lags behind in IT. Much better that use of the site is self-explanatory in the first place.
Comparisons can be dangerous and flawed (but don't let that stop me): I don't have a user guide for my on-line bank, for my online stock trading account or for any other website I use.
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shimself
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Post by shimself on Oct 7, 2015 18:30:34 GMT
ok who here transferred money (tried to anyway) direct into AA instead of putting it into the MLIA first? me for one
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Post by chris on Oct 7, 2015 18:34:30 GMT
ok who here transferred money (tried to anyway) direct into AA instead of putting it into the MLIA first? me for one That makes a direct investment into the QAA, same as any other investment account. It's a valid route and was what we originally planned to launch with before we decided to include the more ambitious sweep functionality. About two thirds of investments are currently direct in that way. If you turn on the "invest idle funds" option then you basically just use the rest of the site as you usually would and any funds that aren't actively invested will be included in the QAA as personal limits and the queue allows.
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shimself
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Post by shimself on Oct 7, 2015 18:39:06 GMT
ok who here transferred money (tried to anyway) direct into AA instead of putting it into the MLIA first? me for one That makes a direct investment into the QAA, same as any other investment account. It's a valid route and was what we originally planned to launch with before we decided to include the more ambitious sweep functionality. About two thirds of investments are currently direct in that way. If you turn on the "invest idle funds" option then you basically just use the rest of the site as you usually would and any funds that aren't actively invested will be included in the QAA as personal limits and the queue allows. Yes well I know that NOW, when, for the time being, it's too late and I dont in fact have ample funds lined up ready for drawdown which are earning enough not to worry about. Which is what I thought I was getting.
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jonah
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Post by jonah on Oct 7, 2015 19:02:23 GMT
A route to move cash from direct investment into swept could be useful. Could help with the queue backlog. The other way wouldn't be as useful.
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Post by yorkshireman on Oct 7, 2015 23:44:05 GMT
ok who here transferred money (tried to anyway) direct into AA instead of putting it into the MLIA first? me for one Same here.
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Post by yorkshireman on Oct 7, 2015 23:45:31 GMT
A sophisticated automobile usually has an operating manual, with the QAA it’s guess and hope for the best. My reasoning behind that is as follows: Regardless of limits or a queue, I would like to put a sum of money into QAA and then draw from this automatically to buy into new loans when they draw down. 1. Can this be done? 2. If so, how do you set it up? 3. Where does it clearly explain how to do this? I admit to not being a computer / technology geek but QAA is not intuitive, as far as I can see there are no clear instructions / guidelines as to how it operates let alone how you set it up, I'm not prepared to do this by guesswork and find that I simply tie up money at 3.75% when it could be earning a better return elsewhere. 1. Transfer the money into the MLIA from which you'll be making the investments. 2. At the bottom left of the QAA box on the dashboard there is a button labelled "Invest Idle Funds Action". You can click on it to change the setting. Make sure it's set to either of the "Invest idle funds" options. Your funds will then be automatically invested in the QAA, as the queue allows, and automatically uninvested whenever you do something with the MLIA that has need of them such as making an investment or withdrawing funds. Thanks for the info but why couldn't that have been made clear in the first place?
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sl75
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Post by sl75 on Oct 8, 2015 13:08:27 GMT
That makes a direct investment into the QAA, same as any other investment account. It's a valid route and was what we originally planned to launch with before we decided to include the more ambitious sweep functionality. About two thirds of investments are currently direct in that way. If you turn on the "invest idle funds" option then you basically just use the rest of the site as you usually would and any funds that aren't actively invested will be included in the QAA as personal limits and the queue allows. I think the allocation of funds within an investor's QAA would be better as breaking down where the investor wants the funds to go TO, rather than where the investor's QAA got the funds FROM. The default would be to reserve each tranche of funds for the account from which it arrived, but I can't see a good reason to prevent a user who manually invested in the QAA from later saying "ok, treat these as funds available for the MLIA to use as and when it can", or the GEIA, etc. Fairly straightforward I would have thought - in essence, an editable version of the same information currently presented in the hover-over pop-up for the QAA balance. If and when such a facility becomes available, I promise I'll instantly move my £0.0015 of funds from the "Cash account" so that they're available to the MLIA, and the next time I reach 100% investment, it'll make a little more space for someone who's currently waiting in the queue! Edit: it's unclear to me how much of the "direct investment" might have been from investors who didn't realise that they need to jump through a different set of hoops to make the funds available to be swept into one of the other investment accounts as required...
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Post by chris on Oct 8, 2015 13:16:40 GMT
That makes a direct investment into the QAA, same as any other investment account. It's a valid route and was what we originally planned to launch with before we decided to include the more ambitious sweep functionality. About two thirds of investments are currently direct in that way. If you turn on the "invest idle funds" option then you basically just use the rest of the site as you usually would and any funds that aren't actively invested will be included in the QAA as personal limits and the queue allows. I think the allocation of funds within an investor's QAA would be better as breaking down where the investor wants the funds to go TO, rather than where the investor's QAA got the funds FROM. The default would be to reserve each tranche of funds for the account from which it arrived, but I can't see a good reason to prevent a user who manually invested in the QAA from later saying "ok, treat these as funds available for the MLIA to use as and when it can", or the GEIA, etc. Fairly straightforward I would have thought - in essence, an editable version of the same information currently presented in the hover-over pop-up for the QAA balance. If and when such a facility becomes available, I promise I'll instantly move my £0.0015 of funds from the "Cash account" so that they're available to the MLIA, and the next time I reach 100% investment, it'll make a little more space for someone who's currently waiting in the queue! Edit: it's unclear to me how much of the "direct investment" might have been from investors who didn't realise that they need to jump through a different set of hoops to make the funds available to be swept into one of the other investment accounts as required... The reasoning for it being where the funds came from is because that preserves the audit trail. If the funds came from the MLIA then you'd see a statement entry accepting funds from the MLIA into the QAA and another entry when they came back before they were invested in a loan. That way whatever you transfer into the MLIA in the first place will have a full and consistent record on the statement. I also feel it's simpler to just enable an option (two clicks) and then use the site as you would have anyway with the system doing the rest in the background if you have any idle funds. Transferring funds into the QAA and then allocating them out to other accounts seems like an extra step and a whole load of management on top of the existing solution. Or am I misunderstanding you?
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Post by chielamangus on Oct 8, 2015 13:54:42 GMT
ok who here transferred money (tried to anyway) direct into AA instead of putting it into the MLIA first? me for one Same here. Nope. Understood it from the off but don't ask me how or where! Must have picked it up from this forum. There's lots of stuff here which, IMO, should be on the AC website.
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rogerbu
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Post by rogerbu on Oct 8, 2015 14:12:21 GMT
ok who here transferred money (tried to anyway) direct into AA instead of putting it into the MLIA first? me for one I'm another one who did not understand this from AC's information. I tried to transfer from cash to QAA thinking that this made the funds available to the MLIA. That was what AC's words told me. Now that we know there are secret sub funds in the QAA depending on funds origin (Cash, MLIA etc). How do we know what is in each secret sub fund? How do we extract money from each secret sub fund? How do we move money between each sub fund? Where are the instructions describing these sub funds and routes and instructions on how to manage them? Stating that you have described them on this forum is totally inadequate! chris
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