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Post by GSV3MIaC on May 17, 2016 19:42:12 GMT
The saga rattles on . the money was eventually send to my bank account .. the wrong one. The one I made an initial card deposit from, and subsequently changed to a new bank (8 months ago). The fact I sent details of the second account, proved it was mine, had made all subsequent deposits from that new account, and asked for the money to go to it, to cut no ice .. LC sent it where they pleased. Oh, and advise me they will keep doing so until they have returned as much money to the original (dead) account as was invested from there .. after which they might switch to using the new account. Needless to say I am deeply unimpressed at a system which can't apparently handle a change of bank account, regardless of how much supporting documentation one provides, so I shall be discussing it with their compliance officer .. meantime, no new money (or referrals) from me. 8<.
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pom
Member of DD Central
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Post by pom on May 18, 2016 7:00:45 GMT
Yeah I had the same thing... similarly unimpressed that they insisted on verifying an account they didn't then use but can't be bothered to argue about it further (or add further funds). What's even more annoying is because it's a debit card refund it takes DAYS. Wasn't aware they were likely to eventually switch tho, will have to watch out for that if the profits don't all get eaten by defaults.
Very short sighted given a number of people will inevitably close current accounts
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Post by GSV3MIaC on May 25, 2016 19:41:04 GMT
Just a note to say they phoned me (Heather did) to confirm they have fixed it, so they won't keep sending money to my antique account (via debit card). Apparently though refunds back to debit card (which are S-l-o-w) are still the norm for withdrawals. Be interesting to see what happens if anyone ever manages to withdraw more than they deposited from debit card (need to make rather more interest to achieve that here).
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oldgrumpy
Member of DD Central
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Post by oldgrumpy on May 25, 2016 22:25:13 GMT
The saga rattles on . the money was eventually send to my bank account .. the wrong one. The one I made an initial card deposit from, and subsequently changed to a new bank (8 months ago). The fact I sent details of the second account, proved it was mine, had made all subsequent deposits from that new account, and asked for the money to go to it, to cut no ice .. LC sent it where they pleased. Oh, and advise me they will keep doing so until they have returned as much money to the original (dead) account as was invested from there .. after which they might switch to using the new account. Needless to say I am deeply unimpressed at a system which can't apparently handle a change of bank account, regardless of how much supporting documentation one provides, so I shall be discussing it with their compliance officer .. meantime, no new money (or referrals) from me. 8<. Numpties. I will avoid them.
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