tonyr
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Post by tonyr on Jan 26, 2016 20:21:00 GMT
In p2pindependentforum.com/thread/4278/assetz-pipeline-loans AH stated "Lenders asked for more diversity, simpler ways to invest and consistent rates.". I'm just curious as to how many lenders here asked for these three attributes. You may draw you own conclusions as to whether we already has enough diversity, simple enough ways to invest and/or consistent rates - or you can ask questions here and we'll debate it.
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kermie
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Post by kermie on Jan 26, 2016 22:16:10 GMT
Diversity: if that means more loans, then to quote a former Labour leader who likes big concrete tomb-stones, "Hell, yeah". Simpler ways to invest: happy as-is, thanks. Consistent rates: no, quite the reverse - happy to have a range of rates that allow pricing-to-risk. So not quite sure what is mean by "consistent rates". I'm guessing replies on here are far from representative of the sorts-of feedback AC receives from lenders in general. Just curious, tonyr, why you ask?
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tonyr
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Post by tonyr on Jan 27, 2016 9:32:43 GMT
Just curious, tonyr , why you ask? So people only see this post after they've answered the poll, right? (sorry, first time I've done this). I asked because: more diversity: The whole ethos of AC is that it's asset backed loans, these come with security so you just don't need the diversity that is necessary on other platforms. There are enough loans on AC already for good diversity. So more diversity really means more access to loans (if the £6m bridging loan comes off then we'll all get more access to the existing loans). simpler ways to invest: I don't think that existing AC customers are asking for simpler ways to invest. The MLIA, GEIA, GBBA, QAA already give a wide spectrum of ways to invest. I don't regard the MLIA as complex and indeed, it's the adding of other 'black box' algorithms like the QAA that makes the MLIA complex (as we don't know what other funds are going to make parts available or take priority with parts come onto the market). consistent rates: I see nothing inconsistent about any of the rates on offer (either in the fixed rate accounts or the MLIA). We've had a loan drought (hopefully coming to an end soon) that's not been good for AC or us lenders. There was an internal AC decision to change their 'origination' and that led to the scraping of an existing way of working with its associated pipeline and the start of a new one with associated delays. There may be many good reasons why this happened but to say that it was because "Lenders asked for more diversity, simpler ways to invest and consistent rates." doesn't seem right. Unless of course the drought was not caused by a pipeline change but the QAA eating everything it could find but from what Chris has said there were only two loans that went exclusively to the QAA. I'm just trying to understand what's happening.
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Post by andrewholgate on Jan 27, 2016 9:45:02 GMT
Please remember that this forum is not the only place where we take feedback. We have 10,000 lenders on the books, and this forum has a few hundred members.
The success of QAA is testament to the feedback we had and AC acting on it.
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oldgrumpy
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Post by oldgrumpy on Jan 27, 2016 10:04:28 GMT
Is your "other" feedback inconsistent with the feedback seen on these forums? If so, (briefly ), in what way(s).
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am
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Post by am on Jan 27, 2016 10:05:12 GMT
Just curious, tonyr , why you ask? So people only see this post after they've answered the poll, right? (sorry, first time I've done this). I asked because: more diversity: The whole ethos of AC is that it's asset backed loans, these come with security so you just don't need the diversity that is necessary on other platforms. There are enough loans on AC already for good diversity. So more diversity really means more access to loans (if the £6m bridging loan comes off then we'll all get more access to the existing loans). simpler ways to invest: I don't think that existing AC customers are asking for simpler ways to invest. The MLIA, GEIA, GBBA, QAA already give a wide spectrum of ways to invest. I don't regard the MLIA as complex and indeed, it's the adding of other 'black box' algorithms like the QAA that makes the MLIA complex (as we don't know what other funds are going to make parts available or take priority with parts come onto the market). consistent rates: I see nothing inconsistent about any of the rates on offer (either in the fixed rate accounts or the MLIA). We've had a loan drought (hopefully coming to an end soon) that's not been good for AC or us lenders. There was an internal AC decision to change their 'origination' and that led to the scraping of an existing way of working with its associated pipeline and the start of a new one with associated delays. There may be many good reasons why this happened but to say that it was because "Lenders asked for more diversity, simpler ways to invest and consistent rates." doesn't seem right. Unless of course the drought was not caused by a pipeline change but the QAA eating everything it could find but from what Chris has said there were only two loans that went exclusively to the QAA. I'm just trying to understand what's happening. I would have interpreted more diversity as meaning more asset classes (I'm still waiting for invoice finance to appear), supporting diversification across asset classes as well as across borrowers. But AC was always reasonably diverse (bridging loans, development loans, SME loans, infrastructure loans, commercial mortgages ...) so I'm not sure what the additional diversity would be - AC's problem over the last year (which is as long as I've been using the site) has been lack of deal flow, not lack of diversity.
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Post by chris on Jan 27, 2016 10:20:18 GMT
I suspect that this thread will end up over analysing what was probably just a marketing phrase. Lenders have been asking for more loans and more diversity, that's a given just on this forum but lack of loan origination was the number one complaint by far to customer services last year.
Secured lending or not diversification is still important, and not all security is equal nor are all loans equally likely to need to call upon that security. Different lenders have different strategies for dealing with those variables.
Simpler ways to invest is born from both customer feedback but also demand for the investment accounts. The QAA is the fastest growing account, GBBA and GEIA both grow markedly whenever we approach full deployment of lender funds (something that will be far easier with more loans coming through), and the MLIA also sees growth whenever new loans come to the platform. All our data points towards plenty of money waiting to come in to the platform however lenders either find it too complicated to do so (we need to improve our educational material and on site help) or need to see there are a diverse range of loans for them to choose from before they will deposit their funds.
Consistent rates is probably alluding to the demand for our investment accounts, particularly the QAA, although I admit that phrase is probably mostly marketing terminology albeit whilst not being in a position to know for sure.
The drought predated the QAA and has a number of complex and (some) confidential reasons behind it. The creation of the QAA was one of the first steps put in place to rectify things but there is such a long lag in making changes that all the hard work put in last year is only now being felt with the huge pipeline of loans we have now. We're not at all complacent about the future and there are many things we still need to improve upon to get us up to the likes of Flying Carpets and RS in terms of monthly origination, but the foundations are there now and we have a far better understanding of the drivers and levers governing the business having been through the rough patch than if we'd sailed through. We're not dependent on one or two individuals or relationships with third parties, where a change in one person's performance or a relationship moving away can affect us. We have a team of sales people each of whom are originating more than £10m of loan opportunities per month and there is both strength in that breadth and the knowledge that as resources allow we have the foundations in place to scale.
What's important for lenders is whether or not we're heading in the right direction now, as this is the direction we intend to keep heading. The upcoming loans section shows the huge increase in the volume of loans we're dealing with right now, and even then represents only about 10-15% of all the loans currently going through our sales process. The investment accounts are here to stay as is the MLIA, and both will find themselves improved over time as we have a number of ideas for both. It's my personal mission over the next few months to improve the usability and friendliness of the user interface. And we're going to continue broaden the range and types of loans we offer, and that includes some of lower rates as well as trying to find more of the higher rate ones, and it includes mixing in some big loans amongst the smaller ones.
We're not going to please everyone, we're not going to try to please every last person, but we will continue to try and provide a broad offering within the secured lending space where we appeal to a wide range of lenders with a wide range of needs.
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Post by wiseclerk on Jan 27, 2016 10:33:30 GMT
Is your "other" feedback inconsistent with the feedback seen on these forums? If so, (briefly ), in what way(s). Without any insights into the particular Assetz situation, there is evidence that p2p lending forums have a disproportionally high usage by more active investors. Active in the sense that they in more detail analyse the offers and try to optimize the yield of their investment. Usually that means they are ahead of the "general users" on the learning curve regarding how p2p lending works in detail. That does not mean that the "general users" are unsatisfied with what's on offer. Quite the contrary, as they are more passive they simply don't need/don't want to be bothered with a larger degree of information/choices.
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warn
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Post by warn on Jan 27, 2016 10:34:46 GMT
Technically, I didn't ask for any of them, in that I haven't written to or rung the company requesting them. But I have voted with my feet -- in, not out -- steadily depositing more and more funds here, especially since the advent of GBBA and QAA. So I suppose that sort of acknowledgement of AC's strategy can be counted as wish fulfilment.
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Steerpike
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Post by Steerpike on Jan 27, 2016 11:06:13 GMT
I didn't ask for the changes but I am very happy with the way that Assetz has developed and I have increased my investment significantly over the last 6 weeks.
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Post by chris on Jan 27, 2016 11:18:30 GMT
Is your "other" feedback inconsistent with the feedback seen on these forums? If so, (briefly ), in what way(s). Without any insights into the particular Assetz situation, there is evidence that p2p lending forums have a disproportionally high usage by more active investors. Active in the sense that they in more detail analyse the offers and try to optimize the yield of their investment. Usually that means they are ahead of the "general users" on the learning curve regarding how p2p lending works in detail. That does not mean that the "general users" are unsatisfied with what's on offer. Quite the contrary, as they are more passive they simply don't need/don't want to be bothered with a larger degree of information/choices. That is entirely consistent with our own analysis.
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tonyr
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Post by tonyr on Jan 27, 2016 21:04:39 GMT
Please remember that this forum is not the only place where we take feedback. We have 10,000 lenders on the books, and this forum has a few hundred members. The success of QAA is testament to the feedback we had and AC acting on it. Well, this is what I'm trying to understand. The drought occurred well before the QAA was launched. Your first sentences was "Months of work in the background to change systems, bed in new origination channels and get the pricing right...". So my best attempt at making the "more diversity, simpler ways to invest and consistent rates" rational is that sometime last summer the QAA plans were roughed up. The QAA is brilliant, as you know from my emails to Stuart, Chris and Martin I'd been thinking on similar lines and the QAA is definitely better than the best I could come up with. So, given that the the rough algorithms for the QAA were sorted out, the question would be who would want it? A 5s google returns "Majority of Brits have less than £1,000 saved up", so flipping that around you have something just under half of the population of the UK as a target market. This is absolutely huge, even if you don't take into account the changes to SIPPs that have occurred and ISAs that are about to happen. So a market survey of your future audience would certainly say that more diversity of instruments (e.g. introducing a deposit-like account with a really good interest rate) a really simple way to invest (just put in a/c number, sort code and ref and it's sorted) and consistent (3.75% fixed) rates are brilliant. And I do really wish you all the best with this account, it does deserve to take the market by storm. It's just that I would think there is quite a gap between the £weighted interest of the 1544 users of p2pindependentforum.com who are also AC investors and those that currently invest in the QAA (the QAA is ~£10m of a total of ~£87m). In summary, I agree 100% that it's in AC's best interest to go the QAA route and that QAA investors would want "more diversity, simpler ways to invest and consistent rates.". I just don't think that the £weighed current investors agree, as shown by the poll so far. One of the huge advantages of exponential growth (which you have to achieve in order to survive in this game) is that you don't have to keep the old clients happy for very long before they are outnumbered by new clients. But I do hope that you find a way to keep the old style MLIA investors happy. The (maybe QAA induced) drought hasn't been fun for anyone, I do hope deals like the £6m bridging loan will bring your original clients back to a happy position and allow you to expand to world domination as the QAA idea deserves.
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Post by lynnanthony on Jan 27, 2016 21:37:52 GMT
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Post by chris on Jan 27, 2016 21:56:51 GMT
tonyr I'll state it again - the QAA came after the loan drought and is part of the solution not the problem. There's more than one way to invest and that's something we intend to keep. The MLIA is part of our long term plans.
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tonyr
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Post by tonyr on Jan 28, 2016 19:34:29 GMT
I suspect that this thread will end up over analysing what was probably just a marketing phrase. Yes, you are probably right. Perhaps time to let this thread die. Lenders have been asking for more loans and more diversity, that's a given just on this forum but lack of loan origination was the number one complaint by far to customer services last year. At least it's a shared problem, that is everyone wants this to improve. The visibility of the pipeline you recently implemented has gone down well, thanks. And a few of the loans are big, some of these come off then the SM will come back to life and I think that'll be very good for everyone too. We're not going to please everyone, we're not going to try to please every last person, but we will continue to try and provide a broad offering within the secured lending space where we appeal to a wide range of lenders with a wide range of needs. Yes, it's a tricky juggling act and I wish you all the best of luck - you've been tops with innovation so far so hopefully you don't need the luck.
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