sapphire
Member of DD Central
Posts: 487
Likes: 410
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Post by sapphire on Nov 19, 2020 20:43:37 GMT
Maybe horse #89 aka "No Kissing the Girls" has been directed by Test & Trace to self-isolate for 14 days after being tracked near <take your pick>?
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p2pfan
Member of DD Central
Full-Time Investor
Posts: 775
Likes: 881
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Post by p2pfan on Nov 19, 2020 20:46:54 GMT
That should have been fixed... can you send a screenshot to info@ It almost warrants a video. Imagine your avatar, I see 3/4 of that scroll down and find the start of the update then scroll across to read the end. Long updates are great fun. Oddly doesn't rate as much of a problem in my World, I simply delete them and log in and read it on the site. Think they have been that way for as long as I can remember, its the quirky things you get strangely attached to sometimes. Exactly same issue here. I have to scroll down three pages simply to be able to read each email. I have wasted a fair chunk of my life on the thousands of times I've had to scroll down so I'll have to have a chapter about the scrolling experiences in my autobiography. I'm not sure why Ablrate don't fix this, as I know it's been reported to them many times.
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Post by Badly Drawn Stickman on Nov 19, 2020 21:09:55 GMT
It almost warrants a video. Imagine your avatar, I see 3/4 of that scroll down and find the start of the update then scroll across to read the end. Long updates are great fun. Oddly doesn't rate as much of a problem in my World, I simply delete them and log in and read it on the site. Think they have been that way for as long as I can remember, its the quirky things you get strangely attached to sometimes. Exactly same issue here. I have to scroll down three pages simply to be able to read each email. I have wasted a fair chunk of my life on the thousands of times I've had to scroll down so I'll have to have a chapter about the scrolling experiences in my autobiography. I'm not sure why Ablrate don't fix this, as I know it's been reported to them many times. Maybe just delete it all together, or use the more nostalgic one of the small boy with the model airplane, obviously we would then have to find something else to complain about..... do you have a rather odd character in the top right corner of your homepage, mine seems very smart with a red tie, not a look i go for very often.
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Post by ablrate on Nov 20, 2020 10:54:15 GMT
Exactly same issue here. I have to scroll down three pages simply to be able to read each email. I have wasted a fair chunk of my life on the thousands of times I've had to scroll down so I'll have to have a chapter about the scrolling experiences in my autobiography. I'm not sure why Ablrate don't fix this, as I know it's been reported to them many times. Maybe just delete it all together, or use the more nostalgic one of the small boy with the model airplane, obviously we would then have to find something else to complain about..... do you have a rather odd character in the top right corner of your homepage, mine seems very smart with a red tie, not a look i go for very often. Let us know which email it is... we have fixed this on one we were sending which was reported. It doesn't get reported as most email clients will resize, so if you let us know we can change the offending mail. The WSYWIG editor we use needs replacing on system, emails... Thanks
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treeman
Member of DD Central
Posts: 1,026
Likes: 557
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Post by treeman on Nov 20, 2020 11:22:12 GMT
I'm still getting the absolutely humungous ABL logo on the Admin notes emails such as #84 today. The body and all text is still too wide and sideways scroll-inducing.
The repayment emails have a reasonable sized Kid-with-Triplane pic. Body and text sized and wrapped and fits window width.
Win10 Mail app.
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Post by ablrate on Nov 20, 2020 13:23:16 GMT
I'm still getting the absolutely humungous ABL logo on the Admin notes emails such as #84 today. The body and all text is still too wide and sideways scroll-inducing.
The repayment emails have a reasonable sized Kid-with-Triplane pic. Body and text sized and wrapped and fits window width.
Win10 Mail app.
Thanks - will pass that on.
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treeman
Member of DD Central
Posts: 1,026
Likes: 557
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Post by treeman on Nov 20, 2020 19:00:26 GMT
I'm still getting the absolutely humungous ABL logo on the Admin notes emails such as #84 today. The body and all text is still too wide and sideways scroll-inducing.
The repayment emails have a reasonable sized Kid-with-Triplane pic. Body and text sized and wrapped and fits window width.
Win10 Mail app.
Thanks - will pass that on.
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mw
Member of DD Central
Posts: 179
Likes: 81
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Post by mw on Nov 23, 2020 12:41:46 GMT
Hi ablrateThere's an issue with loan 111 - email and notification received saying payment made but there's no sign of interest and capital repayment in account. Has been deducted from platform total. Have sent an email to customer services.
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Post by ablrate on Nov 23, 2020 13:25:33 GMT
Hi ablrate There's an issue with loan 111 - email and notification received saying payment made but there's no sign of interest and capital repayment in account. Has been deducted from platform total. Have sent an email to customer services. CS will be in touch - payment made and in your account history, just not reflecting in your available funds... working on that now.
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mw
Member of DD Central
Posts: 179
Likes: 81
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Post by mw on Nov 23, 2020 18:13:31 GMT
Hi ablrate There's an issue with loan 111 - email and notification received saying payment made but there's no sign of interest and capital repayment in account. Has been deducted from platform total. Have sent an email to customer services. CS will be in touch - payment made and in your account history, just not reflecting in your available funds... working on that now. Thanks ablrate is this a bug for all with loan 111 or just me?
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Balder
Member of DD Central
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Post by Balder on Nov 25, 2020 14:06:38 GMT
ablrate I know 89 has now paid - but why do we not get an explanation as to why it was so late and will it happen again on this and/or other loans with the same borrower?
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Balder
Member of DD Central
Posts: 646
Likes: 622
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Post by Balder on Nov 25, 2020 18:11:24 GMT
ablrate I know 89 has now paid - but why do we not get an explanation as to why it was so late and will it happen again on this and/or other loans with the same borrower? ablrate I am assuming as it is now after 6pm that you haven't received the payment for 100 today. Is that is correct late payment seems to now be the norm for this borrower - what next?
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Post by ablrate on Nov 26, 2020 10:48:26 GMT
CS will be in touch - payment made and in your account history, just not reflecting in your available funds... working on that now. Thanks ablrate is this a bug for all with loan 111 or just me? No - it has been random. We are working through the issue and it should be sorted shortly... the payments are all made and in the history it is the balance update on a small number of accounts. We have updated the balance of those that have reported or identified it.. if yours hasn't please email customer services.
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mw
Member of DD Central
Posts: 179
Likes: 81
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Post by mw on Nov 26, 2020 11:17:27 GMT
Thanks ablrate is this a bug for all with loan 111 or just me? No - it has been random. We are working through the issue and it should be sorted shortly... the payments are all made and in the history it is the balance update on a small number of accounts. We have updated the balance of those that have reported or identified it.. if yours hasn't please email customer services. No problem. I think mine is fine now and showing what I have on my spreadsheet. Thanks for sorting.
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Post by ablrate on Nov 26, 2020 12:03:34 GMT
ablrate I know 89 has now paid - but why do we not get an explanation as to why it was so late and will it happen again on this and/or other loans with the same borrower? ablrate I am assuming as it is now after 6pm that you haven't received the payment for 100 today. Is that is correct late payment seems to now be the norm for this borrower - what next? Late payments are not something we like to occur, however, we do have to give a little grace in the current circumstances. This borrower has paid lenders £107,000+ this month on various loans and have done for the last three month as part of their amortisation schedule.
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