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Post by trilby on Apr 4, 2016 10:15:40 GMT
There's no phone support sadly, if you call then you're just told that you can send them a mail or the person on the phone can send a mail on your behalf. SS have given their justification for this in reply to this Trustpilot review (by someone else): uk.trustpilot.com/reviews/56bb7b0c0000ff000939d4c6Thanks for sending a mail too. I've also tweeted SavingStream this morning, with no response. |
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brin
I am trying to stay calm.
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Post by brin on Apr 4, 2016 10:24:45 GMT
Mmmm.. The trustpilot review is certainly not good, and the answer is even worse, cannot believe that SS would use the 12% interest as an excuse for not answering a phone. Imo SS should think again on this, your situation shows exactly why SS DO need a telephone service. Come on SS get it sorted.
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homes119
Member of DD Central
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Post by homes119 on Apr 4, 2016 10:37:04 GMT
There's no phone support sadly, if you call then you're just told that you can send them a mail or the person on the phone can send a mail on your behalf. SS have given their justification for this in reply to this Trustpilot review (by someone else): uk.trustpilot.com/reviews/56bb7b0c0000ff000939d4c6Thanks for sending a mail too. I've also tweeted SavingStream this morning, with no response. Have you tried calling support and getting them to send a mail on your behalf?
It worked for me 2 weeks ago, got a reply within a few hours. It's easier to transmit the sense of urgency, live to a real person.
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Post by savingstream on Apr 4, 2016 10:41:26 GMT
Hi trilby, I can confirm this has now been resolved, we apologies for the delay in dealing with this at the end of last week, your support ticket was marked as satisfied by mistake when it should not have been. Apologies for the inconvenience caused |
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Post by trilby on Apr 4, 2016 10:59:22 GMT
Thanks, I see that the deposit is now in my account.
I did have a suspicion that the support ticket had been closed as I originally raised it on Thursday, when I was told that I may have missed the deposit cutoff time on Wednesday and so waited until Friday before pursuing it further. On Friday the mails I sent were met with automatic responses to say "Your request has been updated..." so there was no indication that the ticket was closed or that my updates were not being seen. I did also raise a separate ticket (6564) on Friday in the hope that it would be addressed even if the original ticket had been closed.
So that I can avoid a repeat of this situation, can you confirm that it was making two deposits in the same day that caused one of them to be delayed? If so, and the problem is unavoidable, it would be best to put something to that effect in the deposit FAQs to warn others.
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ben
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Post by ben on Apr 4, 2016 13:03:26 GMT
I have done 4 on the same day before with no issues I guess if they are the same amount though the automated programme probably is programmed to cancel one in case it is a duplicate then for it to be done manually
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Post by gyption on Apr 6, 2017 8:56:52 GMT
I made a deposit on 30/3 and it's still not been credited to my account.
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Post by onion12 on Apr 6, 2017 9:03:10 GMT
I made a deposit on 30/3 and it's still not been credited to my account. I would be all over that like a rash send them emai
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Post by precaution on Apr 6, 2017 9:19:11 GMT
See my post. I have £2000 missing since Tuesday. I have sent three emails to the address on the site and only had an automated response . I have made two phone calls to the phone number given on the site to be told it is an answering service and they only communicate with Lendy by email. I yesterday went to the FCA website which gave a phone number, I called this and got though to Lendy and was told that the Support Staff were too busy to deal with it. If I don't get a response today I will be raising a complaint to the FCA, this is not acceptable.
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Post by Deleted on Apr 6, 2017 9:24:45 GMT
Maybe they are being swamped with tiny deposits to fix the negative balances caused by their interest screwup over the weekend?  |
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