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Post by Duane Dibley on May 13, 2016 19:05:24 GMT
<post removed by mod as un-necessarily aggressive in tone> RIP Sarcasm. Died the day they invented the internet. Gone but not forgotten.
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Post by Ton ⓉⓞⓃ on May 13, 2016 20:54:58 GMT
<post removed by mod as un-necessarily aggressive in tone> RIP Sarcasm. Died the day they invented the internet. Gone but not forgotten. 
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registerme
Member of DD Central
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Post by registerme on May 13, 2016 23:23:08 GMT
<post removed by mod as un-necessarily aggressive in tone> RIP Sarcasm. Died the day they invented the internet. Gone but not forgotten. /mod hat off Flat text isn't always the best way to express emotion. This is particularly the case where people express themselves with few words and no context. As much as we would like it none of us have the time or inclination to read multiple novels when we look at the forum. Which is why "the internet" gave birth to emoticons. /still mod hat off More seriously, in my previous life, having had to look closely at investment bank "chat room banter", it was easy to understand. It was easier to understand why a barrister on the other side would be able to paint a different picture. Judicious use of  ,  , or even  etc can go a long way to getting the emotion behind your post across and minimise the risk of being misunderstood.
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mikes1531
Member of DD Central
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Post by mikes1531 on May 14, 2016 2:55:54 GMT
Another vote for the restoration of the MLIA cash balance please ... that is the only figure I monitor on the whole of the dashboard page. And one from me too. And a belated one from me too. For anyone with open buying instructions, the ability to see easily how much cash is available for that purpose is essential. And like others, I'd like to be able to see the extra info for more than one sub-account at a time. And why can't the system remember what info I've asked to see? Whenever I refresh my Dashboard to see if my available cash amount has changed, it disappears! -- and I have to ask to see it again. That's a royal pain. I can see the advantage of not taking up screen space unnecessarily with the description of each account. It doesn't change, and once a user understands it, there's no need to show it all the time. But the numbers do change, and that's what users keep returning to the Dashboard to see. Making the user click repeatedly to see those numbers definitely is a retrograde step!
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mikes1531
Member of DD Central
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Post by mikes1531 on May 14, 2016 3:16:49 GMT
Generally it's tidier with all the guff hidden away so i like that, however the missing numbers do need to be shown without clicking 'show more' as i concur with the other posters in this thread that those numbers add value and do not clutter anything up, so why hide them? The cynic in me would suggest that the reason AC want to hide the amounts 'Awaiting Investment' has nothing to do with tidying up the display or saving space. The more likely reason is that they'd really rather not have their GEIA/GBBA investors reminded so frequently how much of their investment isn't earning the advertised 7% rate! 
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Post by chris on May 14, 2016 6:19:46 GMT
Generally it's tidier with all the guff hidden away so i like that, however the missing numbers do need to be shown without clicking 'show more' as i concur with the other posters in this thread that those numbers add value and do not clutter anything up, so why hide them? The cynic in me would suggest that the reason AC want to hide the amounts 'Awaiting Investment' has nothing to do with tidying up the display or saving space. The more likely reason is that they'd really rather not have their GEIA/GBBA investors reminded so frequently how much of their investment isn't earning the advertised 7% rate! If that were the case then why would I say that I'll push for it to be changed on Monday? I haven't been part of the discussions on tidying the dashboard beyond knowing that it's being done. The changes have been prioritised due to feedback from new users, analysis of the extensive analytics we collect on user behaviour on the site, a drive to optimise conversion rates across the site, and a need to reduce the complexity of that page as we launch our next account in a few weeks time. So there'll be changes to the registration process coming through, for example, as another part of that project. Why are those numbers are being hidden? At a guess an overzealous attempt to simplify the layout which went a bit too far and needs to be backed up a little. We'll tackle that asap.
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Post by lynnanthony on May 14, 2016 9:56:46 GMT
I haven't been part of the discussions on tidying the dashboard beyond knowing that it's being done. The changes have been prioritised due to feedback from new users, analysis of the extensive analytics we collect on user behaviour on the site, a drive to optimise conversion rates across the site, and a need to reduce the complexity of that page as we launch our next account in a few weeks time. So there'll be changes to the registration process coming through, for example, as another part of that project. Why are those numbers are being hidden? At a guess an overzealous attempt to simplify the layout which went a bit too far and needs to be backed up a little. We'll tackle that asap. the changes, effectively, were minor but managed to hit the only two things I (we?) use every time I log in: Spare cash and the link to transactions. (I can't even find a "show more" button on my MLIA dashboard - I assume that is because I have no spare cash at the moment, but it was rather confusing reading through this discussion that referred to a button I don't have!) No big deal maybe but it does concern me that the changes indicate that several people within the company (programmer / tester / who-ever signed it off?) do not understand how the MLIA is used. So, did feedback from new users indicate that they found the site complicated? That's because it is! Elsewhere there is a discussion under the title of "Should P2P lending be restricted to experienced investors". Perhaps one of the criteria should be the ability to navigate a slightly complicated website without swooning? Overall the site is pretty damn good, in my opinion. But please find a way not to muck up the MLIA usability just to keep it in line with the "simple" accounts. We already have limited customisation in that we can re-order the accounts; perhaps if it is felt that the MLIA might frighten off new users then it could be hidden at the bottom of the accounts list, with limited information, but could be opened up and stay opened up by a selection in the customisation system?
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investibod
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Post by investibod on May 14, 2016 10:37:38 GMT
Belatedly, I have realised that the link to transactions is still there. It is on the left now rather than the right. So I have no issue with that. If the changes had been advertised before implementation - We would not have been so shocked and had such a backlash
- We would know where we could find everything, and not had to waste time and effort looking for it
- We could have given some feedback, so that hopefully this could have been better implemented
Maybe this would be another good use for beta testers. I would be interested is you are looking for volunteers  If we can get the return of the uninvested figures, I can probably live with the rest of the changes. |
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mikes1531
Member of DD Central
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Post by mikes1531 on May 15, 2016 17:00:43 GMT
The cynic in me would suggest that the reason AC want to hide the amounts 'Awaiting Investment' has nothing to do with tidying up the display or saving space. The more likely reason is that they'd really rather not have their GEIA/GBBA investors reminded so frequently how much of their investment isn't earning the advertised 7% rate! If that were the case then why would I say that I'll push for it to be changed on Monday? I haven't been part of the discussions on tidying the dashboard beyond knowing that it's being done. The changes have been prioritised due to feedback from new users, analysis of the extensive analytics we collect on user behaviour on the site, a drive to optimise conversion rates across the site, and a need to reduce the complexity of that page as we launch our next account in a few weeks time. So there'll be changes to the registration process coming through, for example, as another part of that project. Why are those numbers are being hidden? At a guess an overzealous attempt to simplify the layout which went a bit too far and needs to be backed up a little. We'll tackle that asap. : Thanks for taking time to respond, and particularly on a weekend. I did suggest that I was being cynical, and hoped my comment wouldn't be taken too seriously. I appreciate your pushing for this vital info not to be hidden by default, and hope you'll be successful in persuading whoever approved its disappearance that it was a mistake that needs fixing. Other than those critical numbers, I'm happy for the other info hidden by default to remain visible only on request, as doing that does de-clutter the display. And I look forward to the launch of AC's new account. Belatedly, I have realised that the link to transactions is still there. It is on the left now rather than the right. So I have no issue with that. <snip> If we can get the return of the uninvested figures, I can probably live with the rest of the changes. An objection I have is... what's the point of an Options list that has only one option? It requires two clicks to get to the transactions list when one click would do the job until such time as additional options are implemented. In addition to the return of the uninvested figures, I'd really like not to have to click on Show More every time I refresh my Dashboard page, to be able to Show More for multiple sub-accounts at the same time, and for the system to remember my settings from my last Dashboard visit.
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baneybo
New Member
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Post by baneybo on May 16, 2016 9:22:53 GMT
The cynic in me would suggest that the reason AC want to hide the amounts 'Awaiting Investment' has nothing to do with tidying up the display or saving space. The more likely reason is that they'd really rather not have their GEIA/GBBA investors reminded so frequently how much of their investment isn't earning the advertised 7% rate! If that were the case then why would I say that I'll push for it to be changed on Monday? I haven't been part of the discussions on tidying the dashboard beyond knowing that it's being done. The changes have been prioritised due to feedback from new users, analysis of the extensive analytics we collect on user behaviour on the site, a drive to optimise conversion rates across the site, and a need to reduce the complexity of that page as we launch our next account in a few weeks time. So there'll be changes to the registration process coming through, for example, as another part of that project. Why are those numbers are being hidden? At a guess an overzealous attempt to simplify the layout which went a bit too far and needs to be backed up a little. We'll tackle that asap. Another vote to restore the missing information. I had spotted the 'Show more' links but (silly me - after all I'm just a developer of 30 years' experience of designing intuitive user interfaces for applications) I had assumed they referred only to the narative they were positioned alongside. Looks like someone in your IT department is making changes without apparently having done any analysis and/or peer review. Not for the first time ...
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investibod
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Post by investibod on May 16, 2016 9:48:41 GMT
An objection I have is... what's the point of an Options list that has only one option? It requires two clicks to get to the transactions list when one click would do the job until such time as additional options are implemented. In addition to the return of the uninvested figures, I'd really like not to have to click on Show More every time I refresh my Dashboard page, to be able to Show More for multiple sub-accounts at the same time, and for the system to remember my settings from my last Dashboard visit. I rather naively thought that having the options list was so that AC could add more options to it. However, I would support the link going directly to transaction unless/until more options are added.
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skippyonspeed
Some people think I'm a little bit crazy, but I know my mind's not hazy
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Post by skippyonspeed on May 16, 2016 11:33:06 GMT
That update really is a good example of fixing something that wasn't broke. Why remove information? Why move the transactions button? chris if you have programmers spinning their wheels like this, could one of them work on something we've been asking for? The ability to set a target for amortising loans so that we don't need to put a new target in each month perhaps? Only just seen this thread. And......still the numbers don't add up correctly!!!!!!
Additionally it would be nice to see "Current Accrued Interest" for the QAA as we have no idea if this is working OK until interest is actually paid.
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Post by chris on May 16, 2016 17:02:16 GMT
Looks like someone in your IT department is making changes without apparently having done any analysis and/or peer review. Not for the first time ... Why do you think this originates from the IT department? The layout change has come from third party UX analysis combined by one of our marketing partners who are tasked with increasing conversion rates on our marketing spend with them, along with input from our marketing department and our CEO. I've sent my disagreement to them and the feedback from this forum and they're considering making a change.
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Post by chris on May 16, 2016 17:09:44 GMT
That update really is a good example of fixing something that wasn't broke. Why remove information? Why move the transactions button? chris if you have programmers spinning their wheels like this, could one of them work on something we've been asking for? The ability to set a target for amortising loans so that we don't need to put a new target in each month perhaps? Only just seen this thread. And......still the numbers don't add up correctly!!!!!! Additionally it would be nice to see "Current Accrued Interest" for the QAA as we have no idea if this is working OK until interest is actually paid
I've just seen the thread you created on this. If you haven't reported this to customer services then please do so. I'm on holiday and we don't officially monitor the forum for this kind of thing. If you ever have a problem and want it resolved it's always best to use the official channels.
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mikes1531
Member of DD Central
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Post by mikes1531 on May 16, 2016 20:31:42 GMT
The layout change has come from third party UX analysis combined by one of our marketing partners who are tasked with increasing conversion rates on our marketing spend with them, along with input from our marketing department and our CEO. I've sent my disagreement to them and the feedback from this forum and they're considering making a change. As a future AC shareholder, I do hope that the payments due under AC's contract with the UX analysis and marketing partners are reward-based. As in, if conversion rates increase then they get paid, and if they don't... 
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, 
, or even 
etc can go a long way to getting the emotion behind your post across and minimise the risk of being misunderstood.
