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Post by caveman38 on May 31, 2016 13:08:45 GMT
Why don't you have a nominated Mod or similar that can communicate with SS solely for questions rendered on this forum. It is no use expecting SS to trawl through pages of drivel to identify the relevant questions. If as is the case in the recent loan default the mod asked the relevant questions asked by the forum. Then we would get back the relevant response. This would a) get the answers we require, and b) not alienate the very people we need answers from - namely SS.
That is providing there is a volunteer and SS agree the communicate with said person.
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Post by Deleted on May 31, 2016 13:10:57 GMT
surely we just email them?
While this chatter is interesting, if you want info, ask the man, their responses are fast and sensible. If not happy then call them.
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Liz
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Post by Liz on May 31, 2016 13:15:17 GMT
Maybe it's best for now, for Saving Stream just to stick to email communication. Like you said you can't expect SS to trawl all these posts, and probably aren't in a position to say much. We are after all only a small minority of all members.
Also a spat would not be good for the forum or SS, and lots of members are angry right now, a lot of Which is unjust IMO.
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jimbob
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Post by jimbob on May 31, 2016 13:50:11 GMT
Ooh Blimey, one slight incorrect passing on of a message from a moderator, a default and suddenly Mr Investinginbigreddefaultloans is on to his lawyer and suing the  out of the poor mod who he has deemed to work as an IFA ^^; Since this forum is for discussion of "sophisticated" financial products, I can't imagine any mods volunteering to be SavingStream (Or any other P2P company)'s front line of comment. At best it'll be a thankless task, at worst they could potentially open themselves up for litigation.. |
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Post by goldservice on May 31, 2016 14:47:28 GMT
surely we just email them? While this chatter is interesting, if you want info, ask the man, their responses are fast and sensible. If not happy then call them. If it's so easy, perhaps we would see the answers posted on this board?
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adrianc
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Post by adrianc on May 31, 2016 15:58:18 GMT
Ooh Blimey, one slight incorrect passing on of a message from a moderator, a default and suddenly Mr Investinginbigreddefaultloans is on to his lawyer and suing the out of the poor mod who he has deemed to work as an IFA ^^; Since this forum is for discussion of "sophisticated" financial products, I can't imagine any mods volunteering to be SavingStream (Or any other P2P company)'s front line of comment. At best it'll be a thankless task, at worst they could potentially open themselves up for litigation.. *DING*
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Post by earthbound on May 31, 2016 16:09:08 GMT
What about a question thread to SS (not sure if i mean thread, one of those yellow folders up the left) called errr... 'Question for SS please'
you drop a post with your question, SS quotes you back answer ,or not ,as the case may be, your profile thing at the top lets you know someones quoted you, creates just one place for SS to have to go without scouring the forum.
copy the answer and take it where you like on the forum.
Mmm sound too easy, what am i missing?
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Post by GSV3MIaC on May 31, 2016 18:23:30 GMT
/mod hat off I think you're missing the fact that it'd just fill up with cr&p, as this forum has for the last 2-3 days. If people want to 'ding' savingstream you can do it by putting their 'handle' in the post (like I just did), but that doesn't mean they are obliged to reply, and if I were them I'd probably be replying to about as much of the traffic as they currently are (though OK, I might actually have said, sometime on Saturday, that 'PBL101/2 are not coming out yet'). As mentioned upthread by @bobo, they do respond fairly well to polite and sensible emails, and many times the emailed answers get copied to here (whether they should be is another issue, but savingstream have not complained yet, afaik) if they are of general interest. |
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Post by earthbound on May 31, 2016 18:39:03 GMT
GSV3MIaC that sort of , was the idea of the yellow folder, SS would not be getting tagged and quoted , here there and everywhere, and even if they were, they could ignore it, under the knowledge throughout the forum that 'questions to SS were through the yellow folder or they would be ignored, and of course the c**p questions would all be in one place, where they could quickly scan it, and quickly find the relevant posts which they wish to answer. putting a handle in the post will almost guarantee you will not get a response, that's why i put in my post " SS quotes you back answer ,or not ,as the case may be," My suggestion was maybe a way to create an easy contact line between the forum and SS, If SS do not want to communicate through the forum, that's fine by me and they can just ignore everythink , which is maybe why there has been so much speculation over the last few days.
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SteveT
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Post by SteveT on May 31, 2016 18:43:41 GMT
The problem I think SS hit some while back is that if they answer one lender's question on here then they get 10 more thrown at them within the hour. If they answered those, they'd soon have yet more lenders wanting questions answered and so it snowballs. Instead the approach these days seems to be to keep an eye on overall forum "noise levels" and react when they're ready by posting updates on their website and/or via general emails. I think I'd do the same in their shoes!
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ben
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Post by ben on May 31, 2016 18:52:47 GMT
I have no real issue with the communication from SS.
Although they should really send out an email if a loan does not get launched after they have stated it would, that should be to everybody and is just common manners for any business to keep there customers informed.
With the defualt I would have prefered it either a seperate email stating that or at the top of the update email rather then just as part of it when you got to the relevent loan.
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Post by earthbound on May 31, 2016 18:54:49 GMT
The problem I think SS hit some while back is that if they answer one lender's question on here then they get 10 more thrown at them within the hour. If they answered those, they'd soon have yet more lenders wanting questions answered and so it snowballs. Instead the approach these days seems to be to keep an eye on overall forum "noise levels" and react when they're ready by posting updates on their website and/or via general emails. I think I'd do the same in their shoes! i will concede that may well be the case... i don't know how the dynamics of making a yellow folder work to certain limits from the mods side would be, ie.. '1 post, SS quotes reply, No reply back' and no discussion in the folder.  maybe, maybe not?
edit.. got a droopy face in the post and cant get rid of it, and no idea how it got their.  did i press something on my keyboard?
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registerme
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Post by registerme on May 31, 2016 19:17:19 GMT
I suspect that the problem from Saving Stream's perspective isn't the forum, or the presence or absence of little yellow folders, it's the signal to noise ratio. You have only to look at the two threads currently running on PBL 20 to understand why they may not want to interact (here, now). They are not staffed up (and they shouldn't be) to provide each of us with our own "personal banker" . (Which is not to say that there aren't ways in which they could improve communication more generally). |
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Post by earthbound on May 31, 2016 19:28:41 GMT
I suspect that the problem from Saving Stream's perspective isn't the forum, or the presence or absence of little yellow folders, it's the signal to noise ratio. You have only to look at the two threads currently running on PBL 20 to understand why they may not want to interact (here, now). They are not staffed up (and they shouldn't be) to provide each of us with our own "personal banker" . (Which is not to say that there aren't ways in which they could improve communication more generally). , all agreeable, cant argue with any of that and fully agree.
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Post by GSV3MIaC on May 31, 2016 19:59:08 GMT
There's a Q&A section on each loan. That seems like an excellent forum for moderated questions (and answers!) to the benefit of all. I don't think I've ever seen a question on there though, so I guess it doesn't really work (or questions asked by the logged in user can only be seen by them). It doesn't really work (yet?) whether you are logged in or not. I say 'doesn't work', I mean you can ask a question but it doesn't seem to arrive/stay in that place. Some of us hope it might do, one day, since it would be a place to look (under SS control) where a question of general interest could be answered just one time.
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out of the poor mod who he has deemed to work as an IFA ^^;
did i press something on my keyboard?