nush
Member of DD Central
Posts: 396 
Likes: 113
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Post by nush on Jul 13, 2016 9:01:08 GMT
ive just tried to buy a small amount of a loan, the system then said it was no longer available so i returned to main screen, on the main screen it was available again so i tried again to get the same message, the same happened a third time, then i checked my loans section to find i have managed to buy all three of the same loan. im not a happy punter right now, this will prevent me bidding on loans that i am actually interested in
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nush
Member of DD Central
Posts: 396
Likes: 113
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Post by nush on Jul 13, 2016 9:04:29 GMT
looks like this is happening on any loan i try to buy
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nush
Member of DD Central
Posts: 396
Likes: 113
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Post by nush on Jul 13, 2016 9:05:21 GMT
and now the site is down
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Post by Collateral Rep on Jul 13, 2016 9:08:23 GMT
Hi nush, It's quicker for us to resolve issues if you contact us directly via email as we can advise the programmers of issues. Please email info@collateraluk.com with your details. The site is up at my end. Many thanks, Gordon |
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nush
Member of DD Central
Posts: 396
Likes: 113
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Post by nush on Jul 13, 2016 9:10:45 GMT
site is back for me, i think it was just one page but i had to log back in via my toolbar link
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archie
Posts: 1,838
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Post by archie on Jul 13, 2016 9:17:57 GMT
I've had the same problem, on two loans I've ended up with twice what I wanted and the site intermittently gives a 500 error.
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 10,838
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Post by ilmoro on Jul 13, 2016 9:19:08 GMT
ive just tried to buy a small amount of a loan, the system then said it was no longer available so i returned to main screen, on the main screen it was available again so i tried again to get the same message, the same happened a third time, then i checked my loans section to find i have managed to buy all three of the same loan. im not a happy punter right now, this will prevent me bidding on loans that i am actually interested in Had the same problem, first it offered the confirmation box twice so I ended up with that loan twice, then it did the same as with Nush, though Id run out of runs so on bought once. Ive just sold the excess and reinvested elsewhere Looks like servers are struggling
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Post by Collateral Rep on Jul 13, 2016 9:19:22 GMT
Hi,
Will pass this onto developers immediately, could you email info@collateraluk.com with the details.
Many thanks,
Gordon
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nush
Member of DD Central
Posts: 396
Likes: 113
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Post by nush on Jul 13, 2016 9:21:00 GMT
i have also emailed this now, oh and thanks for the quick response, it makes a big difference
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dermot
Member of DD Central
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Post by dermot on Jul 13, 2016 9:22:58 GMT
Yup, much the same here - problems logging in, then multiple investments on the same loans.
In practice, no harm done for me on this occasion, as they were all small bids anyway - but clearly a website/server issue somewhere, even if intermittent.
I experienced the same issues on two different machines, an Android phone connected via 4G and a widows desktop via wired broadband, so the only common point of failure must be on the website or close to it, not the users end.
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hendragon
Member of DD Central
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Post by hendragon on Jul 13, 2016 9:23:29 GMT
serves us right.............we moan about not getting some loans so they give us more than we want and we moan too..........who would have thunk it  |
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alison
Member of DD Central
Sanctuary!!
Posts: 356 
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Post by alison on Jul 13, 2016 9:24:21 GMT
Same problem for me - emailed info 15 minutes ago.
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nush
Member of DD Central
Posts: 396
Likes: 113
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Post by nush on Jul 13, 2016 9:28:43 GMT
but on the plus side, i am now fully invested. lol
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dermot
Member of DD Central
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Post by dermot on Jul 13, 2016 9:35:42 GMT
but on the plus side, i am now fully invested. lol Me too!
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Post by Collateral Rep on Jul 13, 2016 9:37:46 GMT
Hi all,
Developers working on this issue as we speak, it will be resolved shortly.
Many thanks,
Gordon
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