vmail
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Post by vmail on Nov 18, 2016 12:45:45 GMT
Is anyone else annoyed with receiving the D**** marketing email when you have not requested marketing material to be sent to you. This is very poor for an investment company.
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Post by SophieThing on Nov 18, 2016 13:24:10 GMT
Dear Vmail,
Thank you for your comment and for your call earlier.
I am very sorry that you were annoyed to have received a marketing email from us about one of our borrowers.
It was certainly not our intention to cause any offence.
To clarify, we did not pass any of our lenders’ details on to a third party and we will never do so.
We did promise the lenders who participated in the loan that they would be entitled to a discount and this email was to follow through on that promise.
The borrower kindly agreed to open the offer to all MoneyThing lenders, whether or not they participated in the loan.
However, in light of lender feedback, we have reviewed our policy and we have decided not to send any further promotions from our borrowers. We may review this again when we have the ability to ask lenders to specify their email preferences in their account settings (which is in development).
Kind regards,
Sophie
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ianj
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Post by ianj on Nov 18, 2016 13:42:07 GMT
.......we have decided not to send any further promotions from our borrowers........ Kind regards, Sophie What about those who might feel equally vexed at being denied a promotional opportunity solely due the over-sensitivity, IMO, of one lender!
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ptr120
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Post by ptr120 on Nov 18, 2016 13:43:48 GMT
Is anyone else annoyed with receiving the D**** marketing email when you have not requested marketing material to be sent to you. This is very poor for an investment company. Not in the slightest - the borrower had undertaken to provide this to lenders. I won't be taking them up on the offer, and I didn't think the email was particularly well written, but it didn't take me very long to delete it.
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greatmarko
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Post by greatmarko on Nov 18, 2016 13:50:21 GMT
What about those who might feel equally vexed at being denied a promotional opportunity solely due the over-sensitivity, IMO, of one lender! In vmail 's defence, he's not the only one who raised objections to receiving this marketing email. For us lenders who haven't invested in this business, such marketing emails can easily be percieved as "spam". We didn't agree to receive 3rd party promotional material (even if it's forwarded by MT) from businesses we've not invested in. To MT's credit though, they have been swift to respond to concerns raised by lenders in this regard, for which I applaud them ( MoneyThing responded to my email within 3 mins - impressive!)
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freddy
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Post by freddy on Nov 18, 2016 13:50:57 GMT
Is anyone else annoyed with receiving the D**** marketing email when you have not requested marketing material to be sent to you. This is very poor for an investment company. Not in the slightest - the borrower had undertaken to provide this to lenders. I won't be taking them up on the offer, and I didn't think the email was particularly well written, but it didn't take me very long to delete it. Not at all annoyed. I find it surprising that anyone would be. I won't be purchasing as I live abroad however it was nice to recieve the offer.
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ianj
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Post by ianj on Nov 18, 2016 14:25:36 GMT
What about those who might feel equally vexed at being denied a promotional opportunity solely due the over-sensitivity, IMO, of one lender! In vmail 's defence, he's not the only one who raised objections to receiving this marketing email. For us lenders who haven't invested in this business, such marketing emails can easily be percieved as "spam". We didn't agree to receive 3rd party promotional material (even if it's forwarded by MT) from businesses we've not invested in. To MT's credit though, they have been swift to respond to concerns raised by lenders in this regard, for which I applaud them ( MoneyThing responded to my email within 3 mins - impressive!) Touche! But it should always be borne in mind that it is usually only those that feel offended by an action who feel compelled to vocalise their reaction, resulting in an inevitable skewing of the overall response to the neagative. How many, I wonder, that welcomed the borrowers honouring of a promise considered it necessary to contact the platform? I will, forthwith, attempt to remedy any imbalance by penning an enthusiastic email containing fulsome praise for the borrower and the platform's decision to communicate it to lenders; this despite a personal indifference to sparkling variety of grape beverages.
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duck
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Post by duck on Nov 18, 2016 14:34:56 GMT
I invested, the incentive was promised and has been delivered, can't see an issue.
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am
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Post by am on Nov 18, 2016 14:38:22 GMT
The email covered several functions.
1) It was a loan update, though not, in my opinion, a particularly informative one. It is a fairly widespread practice to pass loan updates onto all lenders regardless of whether they are participating in a particular loan.
2) It was passing on details of how to obtain a lender perk, which was offered as an inducement to invest when the loan was listed. MT probably has a duty to pass this on to participating lenders. It turns out that the perk has been extended to non-participating MT lenders as well, which I don't think was clearly stated, and which rather muddies the waters.
3) It was a promotional email, advertising DFW's corporate gifting scheme.
This mixture of functions makes it hard to agree where the lines should be drawn.
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investibod
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Post by investibod on Nov 18, 2016 14:41:06 GMT
When I first saw the email, I was annoyed and though "oh no, spam". As it was addressed top an email address I use only for MT, my immediate reaction is that MT had been hacked. Then I read the email and realised that it was the promised discount offer.
I think that it would have been better if this had just come out as an update from MT with a link to the advertising; rather than the advertising email being sent straight to us. It does look very much like spam, and only just avoided getting deleted without reading. More seriously was my concern about the potential hack. I was on the point of changing my password and considering trying to sell everything to get access to my money before someone else did.
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am
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Post by am on Nov 18, 2016 14:45:15 GMT
I invested, the incentive was promised and has been delivered, can't see an issue. It also went to people who hadn't invested, and it wasn't made clear that the offer was extended to non-participants. Even as a participant I feel that DFW were pushing the boundaries advertising their corporate gifting service.
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am
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Post by am on Nov 18, 2016 14:49:23 GMT
When I first saw the email, I was annoyed and though "oh no, spam". As it was addressed top an email address I use only for MT, my immediate reaction is that MT had been hacked. Then I read the email and realised that it was the promised discount offer. I think that it would have been better if this had just come out as an update from MT with a link to the advertising; rather than the advertising email being sent straight to us. It does look very much like spam, and only just avoided getting deleted without reading. More seriously was my concern about the potential hack. I was on the point of changing my password and considering trying to sell everything to get access to my money before someone else did. I didn't have the panic about spam/hacking, but I am in agreement with you that it would have been better for MT to have crafted their own email.
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Post by Deleted on Nov 18, 2016 15:32:33 GMT
I had no problem and felt it was a positive message from someone I had lent to. I get similar from other organisations and I see it is due diligence fodder. I see no reason to be upset. Since the author of this thread asked for people to agree with him I felt I couldn't until now. I also felt it was in a genuine sort of way.
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Post by GSV3MIaC on Nov 18, 2016 15:40:29 GMT
/mod hat off I didn't wish to receive it either, but at least it came via MT, so my email address is not out in the wild, which would have annoyed me more. ISTR the same thing from FC, offering me a discount on newbuilds in Cornwall somewhere, but neither was a patch on the free piece of cake mailed out by ReBS many moons ago (to lenders who funded the cake company which provided it? Or maybe all lenders?). The best solution, as MoneyThing have said, is an opt in/out facility for all the various sorts of emails they might choose to send to you. By the way, OP, it's D**** F*** W***, which somehow implies the toxins involved are far superior to mere lab C2H5OH. 8>.
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kaya
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Post by kaya on Nov 18, 2016 15:43:49 GMT
greatmarko said: For us lenders who haven't invested in this business, such marketing emails can easily be percieved as "spam".
Interestingly, my e-mail sorter decided to put this particular Moneything e-mail straight into my spam folder. Intelligent!
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