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Post by octopusjoe on Jul 4, 2017 11:06:09 GMT
Hello greatmarko , thanks for your question. As suggested by macq and ilmoro - thanks for your replies, both - the reason you can't see the queue length on our statistics page is because there currently is no queue, and hasn't been for some time. It therefore shows the amount of loans open for investment instead. Admittedly, this could be made clearer in the FAQ, so I appreciate you highlighting that! Thanks for the reply! It would also be very useful for potential investors if you could show withdrawal time stats on your statistics page - i.e. how long it took the last lender to be able to withdraw invested funds from the platform. Thanks greatmarko, really value the input and I will of course share this with the team!
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macq
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Post by macq on Jul 4, 2017 12:14:37 GMT
Thanks for the reply! It would also be very useful for potential investors if you could show withdrawal time stats on your statistics page - i.e. how long it took the last lender to be able to withdraw invested funds from the platform. Thanks macq , really value the input and I will of course share this with the team! cannot take the credit for the idea but it was a good one from greatmarko
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Post by octopusjoe on Jul 4, 2017 14:05:44 GMT
Thanks macq , really value the input and I will of course share this with the team! cannot take the credit for the idea but it was a good one from greatmarko Haha, oops, thanks for drawing my attention to that!
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puddleduck
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Post by puddleduck on Aug 24, 2017 9:39:36 GMT
I made a payment last night (with great difficult as the payment button doesn't appear at the bottom of the page unless you reduce zoom from 100% to 75%...!!)
The recent payment is showing (as still uninvested, sadly) on the new horrible purple dashboard, but doesn't show up on the older nice one and only reflects a previous payment.
Could the payment still be queued as part of the system (old dashboard) doesn't seem to know anything about the new payment?
I would not expect a queue as there are 20 loans open...
Onto your UI again..your statistics page on the new layout shows a long list of loans, and 20 open loans. There is no way to identify in that long list which of them are Open. The usability of the site really is awful I have to say, long lists with no useful identifiers and buttons that do not appear on 100%, meaning you need scale the page..no way was this site tested even though I'm sure you will insist it was, and loads of people OK'd it...
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Post by d_saver on Aug 24, 2017 9:46:14 GMT
I made a payment last night (with great difficult as the payment button doesn't appear at the bottom of the page unless you reduce zoom from 100% to 75%...!!) The recent payment is showing (as still uninvested, sadly) on the new horrible purple dashboard, but doesn't show up on the older nice one and only reflects a previous payment. Could the payment still be queued as part of the system (old dashboard) doesn't seem to know anything about the new payment? I would not expect a queue as there are 20 loans open... Onto your UI again..your statistics page on the new layout shows a long list of loans, and 20 open loans. There is no way to identify in that long list which of them are Open. The usability of the site really is awful I have to say, long lists with no useful identifiers and buttons that do not appear on 100%, meaning you need scale the page..no way was this site tested even though I'm sure you will insist it was, and loads of people OK'd it... I think you'll find there is some element of manual processing with OC, and as you sent funds out of hours.... For info, I sent some funds yesterday, before close of business. I got an email saying they were invested 5am this morning (I guess someone starts early!). That was via the same purple dash (which I don't mind), though I did have an issue with the button at the bottom also and reported it to them.
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greatmarko
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Post by greatmarko on Aug 24, 2017 10:41:26 GMT
I made a payment last night (with great difficult as the payment button doesn't appear at the bottom of the page unless you reduce zoom from 100% to 75%...!!) The recent payment is showing (as still uninvested, sadly) on the new horrible purple dashboard, but doesn't show up on the older nice one and only reflects a previous payment. Could the payment still be queued as part of the system (old dashboard) doesn't seem to know anything about the new payment? I would not expect a queue as there are 20 loans open... I think there's a bit of a queue at the moment - took 2.5 days for my money to be invested after a deposit last week, despite there apparently being 20 loans open. Perhaps octopusjoe you could re-instate the queue time indicator on the stats page again? (your FAQ still makes reference to it, even though it's no longer shown)
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greatmarko
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Post by greatmarko on Aug 24, 2017 10:53:31 GMT
I think you'll find there is some element of manual processing with OC, and as you sent funds out of hours.... I don't believe this to be the case. To illustrate, here are the lending speed stats of the last 4 deposits I made (all for the exact same amount, and all at times when there were supposedly 20 loans open): Deposit: 7th August @ 19:17 Time To Lend: 9h 47 mins Deposit: 8th August @ 05:20 Time To Lend: 10 mins Deposit: 15th August @ 07:46 Time To Lend: 4 mins Deposit: 18th August @ 08:17 Time to Lend: 2 days, 5h 44 mins As you can see, on a couple of instances I've deposited funds out-of-hours, which were all fully invested within 10 mins!
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littonowl
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Post by littonowl on Aug 24, 2017 11:42:05 GMT
I think you'll find there is some element of manual processing with OC, and as you sent funds out of hours.... I don't believe this to be the case. To illustrate, here are the lending speed stats of the last 4 deposits I made (all for the exact same amount, and all at times when there were supposedly 20 loans open): Deposit: 7th August @ 19:17 Time To Lend: 9h 47 mins Deposit: 8th August @ 05:20 Time To Lend: 10 mins Deposit: 15th August @ 07:46 Time To Lend: 4 mins Deposit: 18th August @ 08:17 Time to Lend: 2 days, 5h 44 mins As you can see, on a couple of instances I've deposited funds out-of-hours, which were all fully invested within 10 mins! Yep, likewise, I opened an IFISA for my mum on Sunday and to my surprise the full deposit was invested within about 10 mins @ 4.1%.
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Post by octopusjoe on Aug 25, 2017 7:57:29 GMT
I made a payment last night (with great difficult as the payment button doesn't appear at the bottom of the page unless you reduce zoom from 100% to 75%...!!) The recent payment is showing (as still uninvested, sadly) on the new horrible purple dashboard, but doesn't show up on the older nice one and only reflects a previous payment. Could the payment still be queued as part of the system (old dashboard) doesn't seem to know anything about the new payment? I would not expect a queue as there are 20 loans open... Onto your UI again..your statistics page on the new layout shows a long list of loans, and 20 open loans. There is no way to identify in that long list which of them are Open. The usability of the site really is awful I have to say, long lists with no useful identifiers and buttons that do not appear on 100%, meaning you need scale the page..no way was this site tested even though I'm sure you will insist it was, and loads of people OK'd it... Hi puddleduck, thanks for sharing this. To confirm, we had some small delays on payments recently due to monthly reinvestments taking place, but it should now be back to normal. Sorry you're not a big fan of the new dashboard, however we are still in the process of improving it, and ironing out one or two small creases that have appeared as more users are on it (such as those you have described). We'll investigate why the new payment isn't appearing on the old dashboard, however what is on your new dashboard will be correct. Also, to confirm greatmarko, the queue timer is still part of the new dashboard, however it will only show if it reaches over three days.
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puddleduck
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Post by puddleduck on Aug 25, 2017 8:19:19 GMT
Thanks for your reply OctopusJoe. Another question for you - after my first payment I was in 10 loans. I made another payment when you showed 20 open loans - but my dashboard showed I was in 25 loans. I made another payment again showing 20 open loans, and now I am in 29 loans. That does'nt make sense to me and seems to indicate payments are not evenly allocated amongst open loans? And another issue that has missed your extensive testing When setting up a regular payment on the new dashboard, (MONTHLY INVESTMENT SETTING FOR REGULAR ACCOUNT) you get a screen showing the payments coming out month by month - but there is no indication of where and how these will be funded! I assume you take it from the card on file, but this isn't mentioned anywhere - I use multiple cards so assuming it does come from a card, which one? This has not tested again has it?
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greatmarko
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Post by greatmarko on Aug 25, 2017 8:40:30 GMT
Also, to confirm greatmarko , the queue timer is still part of the new dashboard, however it will only show if it reaches over three days. Any particular reason why it'll only show for a queue of 3+ days? Why can't it show whenever there's a queue of more than 1 day?
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puddleduck
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Post by puddleduck on Aug 25, 2017 9:18:54 GMT
Also, to confirm greatmarko , the queue timer is still part of the new dashboard, however it will only show if it reaches over three days. Any particular reason why it'll only show for a queue of 3+ days? Why can't it show whenever there's a queue of more than 1 day? Agree - I would like to see the queue display in real time (if there is a queue) I'd also like to see an average investment time from deposit to investment for the last 24 hours I have a fair bit to invest at the moment and I am spreading it around platforms - but I do not want it sitting around doing nothing.
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Post by octopusjoe on Aug 30, 2017 9:53:37 GMT
Thanks for your reply OctopusJoe. Another question for you - after my first payment I was in 10 loans. I made another payment when you showed 20 open loans - but my dashboard showed I was in 25 loans. I made another payment again showing 20 open loans, and now I am in 29 loans. That does'nt make sense to me and seems to indicate payments are not evenly allocated amongst open loans? Not a problem puddleduck! And, firstly, the reason we show 20 open loans is because this is the maximum we'll allocate per transaction (we’re already in the process of changes this to make it a bit clearer). However, besides this, the amount of loans you are in will depend on two things:- The amount you invest - for example, if we receive a £50 payment, we'll only ever allocate it to 5 loans (because the minimum loan part size is £10). The time – due to our loan part allocation algorithm, it is possible you’ll get two parts of the same loan when making two separate transactions. When allocating your money to different loans, we always start with the one that, proportionally, has the least money assigned to it. We will then work backwards to the loan that is most well-funded. This occurs on a payment-by-payment basis. I hope that helps explain things a little better?
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Post by octopusjoe on Aug 30, 2017 9:53:52 GMT
When setting up a regular payment on the new dashboard, (MONTHLY INVESTMENT SETTING FOR REGULAR ACCOUNT) you get a screen showing the payments coming out month by month - but there is no indication of where and how these will be funded! I assume you take it from the card on file, but this isn't mentioned anywhere - I use multiple cards so assuming it does come from a card, which one? This has not tested again has it? On your second point, our monthly investment feature (including on the old dashboard) has always taken the funding from the default payment method, and this is no different on the new dashboard. The only difference on the new dashboard is that we've added in more flexibility, allowing people to select which months they want to invest in advance. I can of course feedback that the default payment method needs to be made more clear, though Most people use just the one payment method, but building in the functionality to pick and choose investment method in advance is something we can look into, of course, if there is demand for it.
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puddleduck
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Post by puddleduck on Aug 30, 2017 18:03:02 GMT
Thanks for your reply OctopusJoe. Another question for you - after my first payment I was in 10 loans. I made another payment when you showed 20 open loans - but my dashboard showed I was in 25 loans. I made another payment again showing 20 open loans, and now I am in 29 loans. That does'nt make sense to me and seems to indicate payments are not evenly allocated amongst open loans? Not a problem puddleduck ! And, firstly, the reason we show 20 open loans is because this is the maximum we'll allocate per transaction (we’re already in the process of changes this to make it a bit clearer). However, besides this, the amount of loans you are in will depend on two things:- The amount you invest - for example, if we receive a £50 payment, we'll only ever allocate it to 5 loans (because the minimum loan part size is £10). The time – due to our loan part allocation algorithm, it is possible you’ll get two parts of the same loan when making two separate transactions. When allocating your money to different loans, we always start with the one that, proportionally, has the least money assigned to it. We will then work backwards to the loan that is most well-funded. This occurs on a payment-by-payment basis. I hope that helps explain things a little better? Thanks for your reply. Diversification is very important, and generally I would like to pay in more money when you have new loans. So showing 20 open loans isn't useful on its own as I may (or may not) already be holding some of these loans parts. So it would be very useful if you could show how many of the current open loans I am not invested in - that would allow me to target a payment to fill loans I am not in, while avoiding loans I am already exposed to. Potentially I could be putting in circa 1k a month, but i would prefer to do it when you have new loans that I do not already hold. Showing the number of open loans I feel is just not a useful metric for you to share without context.
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