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Post by pedz14 on Nov 30, 2016 11:21:12 GMT
With a loan repaying, plus an interest payment I had £84 sitting around awaiting investment. Queue time showed 19 days so I thought I may as well withdraw it and invest elsewhere. Clicked the withdraw button, typed in the amount to withdraw followed by the pass code. Easy peasy or so I thought. Checked this morning and my entire investment had been sold then re-invested less £84. No idea where that £84 is at the moment, hopefully in transit to my bank. And yes you guessed it the original £84 is still there determined to be invested.
So in conclusion does that mean that your own money is held hostage until invested and of course when it is invested there is no guarantee you can get it back at all until all the loans repay?
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Post by vanessaiman on Nov 30, 2016 14:18:47 GMT
With a loan repaying, plus an interest payment I had £84 sitting around awaiting investment. Queue time showed 19 days so I thought I may as well withdraw it and invest elsewhere. Clicked the withdraw button, typed in the amount to withdraw followed by the pass code. Easy peasy or so I thought. Checked this morning and my entire investment had been sold then re-invested less £84. No idea where that £84 is at the moment, hopefully in transit to my bank. And yes you guessed it the original £84 is still there determined to be invested. So in conclusion does that mean that your own money is held hostage until invested and of course when it is invested there is no guarantee you can get it back at all until all the loans repay? Hi pedz14, I hope you are well. My apology for the delay of getting your money invested. If you are still experiencing difficulty withdrawing please feel free to contact support@octopuschoice.com who will be happy to help get your money out of the queue. Best, Vanessa
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upland
Member of DD Central
Posts: 478 
Likes: 175
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Post by upland on Nov 30, 2016 14:40:55 GMT
With a loan repaying, plus an interest payment I had £84 sitting around awaiting investment. Queue time showed 19 days so I thought I may as well withdraw it and invest elsewhere. Clicked the withdraw button, typed in the amount to withdraw followed by the pass code. Easy peasy or so I thought. Checked this morning and my entire investment had been sold then re-invested less £84. No idea where that £84 is at the moment, hopefully in transit to my bank. And yes you guessed it the original £84 is still there determined to be invested. So in conclusion does that mean that your own money is held hostage until invested and of course when it is invested there is no guarantee you can get it back at all until all the loans repay? I was stuck with uninvested cash for a long time too. Their Support people are pretty good and will sort it out for you without much fuss. Dont expect money transfer times to and from your bank to be minutes like we are used to with the pawnbroker p2p platforms though , it will take days.
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binkle
Member of DD Central
Posts: 57
Likes: 29
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Post by binkle on Dec 20, 2016 0:00:24 GMT
Agree this needs to be fixed as the site matures. A bit of a faff to email to leave queue!
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