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Post by pauliee on Aug 21, 2019 20:50:13 GMT
This is utterly ridiculous. High street banks don't shut you down once a year to confirm your identify. I am on holiday in the UK. No passport or other ID to hand for 10 days and a quqrter of my investments are showing available for distribution.
I like the kuflink model but this stupidity is annoying me to the point of leaving. I let them off in the summer when I removed 10k and they asked me to confirm why, I just thought it was badly worded method of personal verification, now I am starting to wonder if there processes are complete rubbish in the back office as well as the front.
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blink
Member of DD Central
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Post by blink on Aug 21, 2019 20:59:33 GMT
utterly ridiculous. Just tried to do it via a laptop.. camera on laptop is not up to it. Logged out to complete on my phone. Message there advising it is verifying my account.
So now have to wait for an email.. which will inform me I have been unsuccessful No idea when that will arrive. So process on hold. I can see I have funds in my account, which I can't access. Sent them a response via there online chat, which is closed. Monitoring this closely. I really don't like this. No other organisation has been this intrusive with my data.
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Post by spareapennyor2 on Aug 22, 2019 13:30:17 GMT
your investment amount now showing on investments
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jcb208
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Post by jcb208 on Aug 23, 2019 11:25:03 GMT
The first time in my life I have been asked to take a selfie for an ID check, what are they going to think of next  |
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Post by kuflink on Aug 23, 2019 14:55:36 GMT
Hi all, We’ve read through your comments and wanted to reach out. Whilst we appreciate that digging out your ID and finding a spare couple of minutes to re-verify your identity can be frustrating, we have recently redesigned our approach to anti-money laundering regulations and now require all investors to do this once a year in order to help us maintain a secure platform. Your personal circumstances may have changed since you first signed up over a year ago, and it is important that we hold up-to-date information for you. The process is quick and all completed online – all you’ll need is photo ID and a smartphone or webcam to take a selfie with. Some of you have mentioned that you’ve had trouble completing the verification, in which case we’d recommend you read through our AML check FAQs and try again, or contact the team and we’ll help however we can. help.kuflink.co.uk/en/collections/1901485-aml-checks We’re also aware that some investors have experienced problems accessing some areas of their accounts. This was not intentional and we have no desire to lock investors out of their accounts – we are rectifying it as we speak. Please accept our unreserved apologies for any inconvenience or distress this may have caused. Finally, we’d like to thank you all for your support. The industry is changing and, as is the case for most platforms, it’s an extremely busy time for Kuflink. Please bear with us whilst we work through your comments and queries and know that we’re grateful to you all for your patience whilst we do our best to maintain a secure, sustainable platform and build the many products we have in development. |
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Greenwood2
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Post by Greenwood2 on Aug 23, 2019 15:02:47 GMT
Hi all, We’ve read through your comments and wanted to reach out. Whilst we appreciate that digging out your ID and finding a spare couple of minutes to re-verify your identity can be frustrating, we have recently redesigned our approach to anti-money laundering regulations and now require all investors to do this once a year in order to help us maintain a secure platform. Your personal circumstances may have changed since you first signed up over a year ago, and it is important that we hold up-to-date information for you. The process is quick and all completed online – all you’ll need is photo ID and a smartphone or webcam to take a selfie with. Some of you have mentioned that you’ve had trouble completing the verification, in which case we’d recommend you read through our AML check FAQs and try again, or contact the team and we’ll help however we can. help.kuflink.co.uk/en/collections/1901485-aml-checks We’re also aware that some investors have experienced problems accessing some areas of their accounts. This was not intentional and we have no desire to lock investors out of their accounts – we are rectifying it as we speak. Please accept our unreserved apologies for any inconvenience or distress this may have caused. Finally, we’d like to thank you all for your support. The industry is changing and, as is the case for most platforms, it’s an extremely busy time for Kuflink. Please bear with us whilst we work through your comments and queries and know that we’re grateful to you all for your patience whilst we do our best to maintain a secure, sustainable platform and build the many products we have in development. I may be a dinosaur, but I don't have a webcam or a smart phone.
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upland
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Post by upland on Aug 23, 2019 18:09:13 GMT
Whilst we appreciate that digging out your ID and finding a spare couple of minutes to re-verify your identity can be frustrating, we have recently redesigned our approach to anti-money laundering regulations and now require all investors to do this once a year in order to help us maintain a secure platform. What I dont understand is if I have a relatively small sum on the website (less than 13000 Euros) and it does not change then how could I have laundered money over the period of a year ?
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corto
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one-syllabistic
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Post by corto on Aug 29, 2019 12:00:18 GMT
Two days ago I'd to do an online identity verification with a German bank for a simple account
That used a special app and an SSL encrypted Video connection.
The first connection was bad and they disconnected.
They took face and passport pics, but the guy also checked various security features on the passport.
There is one holo more on it than I was aware of. He took pictures off all, and the background structure.
I had to read the passport number; probably for (later?) audio checks.
He didn't check the NFC chip though (at least I didn't notice)
He then cross-checked with the official (government) data bases in Germany.
Now complain about selfies ...
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corto
Member of DD Central
one-syllabistic
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Post by corto on Aug 29, 2019 12:02:45 GMT
Whilst we appreciate that digging out your ID and finding a spare couple of minutes to re-verify your identity can be frustrating, we have recently redesigned our approach to anti-money laundering regulations and now require all investors to do this once a year in order to help us maintain a secure platform. What I dont understand is if I have a relatively small sum on the website (less than 13000 Euros) and it does not change then how could I have laundered money over the period of a year ? 1) You could be parking it 2) They can't look into specifics of individual cases
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sussexlender
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Cheat seeking missile
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Post by sussexlender on Nov 9, 2019 12:30:44 GMT
Any one else having difficulty accessing the Kuflink site today?
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upland
Member of DD Central
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Post by upland on Nov 9, 2019 12:38:14 GMT
Any one else having difficulty accessing the Kuflink site today? No , I am in.
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sussexlender
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Cheat seeking missile
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Post by sussexlender on Nov 9, 2019 12:41:53 GMT
Thanks for the info.
I will try again now.
Regards, SXLR
PS I got back in. Think it was my Favourites button being temperamental. All working ok.
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dh1
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Post by dh1 on Apr 1, 2020 18:08:29 GMT
Wonder what's happened to this month's interest payments? "Your interest will be paid on the first working day of every month for the duration of your investment."
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Post by uksoul on Apr 1, 2020 20:53:04 GMT
Wonder what's happened to this month's interest payments? "Your interest will be paid on the first working day of every month for the duration of your investment." i was told it it will be paid April 2 because of a 'slight delay due to a new platform feature being installed'
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dh1
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Post by dh1 on Apr 1, 2020 22:00:08 GMT
They didn't happen to mention what year, did they uksoul? |
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