Kuflink

Hello,

Thank you for your comments,

I will look into why it took so long for your funds to appear in your wallet and will, if necessary, get the time frame on the platform changed to reflect what is indeed a realistic time scale, and in doing so, manage investor expectations. 

Thank you for your suggestions regarding a note to show the amount of money a borrower has received after the current tranche, this is a good idea and I will look to get this implemented asap.

With regard to the large gap between the OMV and 90-day on our tranche deal - no this isn't typical of opportunities, however it isn't unheard of either. The valuers on this deal are very reliable and we are confident in the values that have been provided.

Kind regards

Rachel Southcott
Marketing Director

Hello,

Yes this is something we have already considered as we are aware there is some confusion around the 14-day cooling off period. To clarify, the referee must have already passed their 14-day cooling off period before they can refer a friend, despite the fact that they have access to their referral link before this stage. Thank you for your comments and suggestions, we will look to implement this as soon as possbile

Kind regards
Rachel Southcott
Marketing Director

Does anyone know if the referral bonus is automated? Have tried messaging them, but no reply & when I called, seemed to be a skeleton staff on (very polite guy, couldn't answer my question, but going to pass it on - may be tuesday for an answer)

kuflink thanks for the reply. I can understand the reserve point & accept the reasoning, which keeps it in line with your T&Cs.

My investment was not a reserve (I think I probably would have worked that out if it had been as it seems logical). Where my investment was made at 10:30 (ish) on 16th, 14 days lapsed at 10:30 yesterday. You are now outside your own T&Cs - as I explained to the chap on the phone, it is the best introductory offer in P2P I am aware of & you are wasting it by annoying the customers it brings in. So far my first deposit was not handled in line with timescales stated, I was given a referral link of my own before it would work & now this.

All pretty small, but when you take them as 3 for 3 in dealings with a new customer!

I want to like Kuflink, but with nothing bigger to judge on, first impressions are not good.

Going forward, I would suggest that the investment confirmation email (or one sent soon after) spells out when the 14 day cooling off period expires. (Where that is not done clearly, legally does it not only start when it is?)

Then it would be nice to have a confirmation of the referral - the referer gets a nice table to show progress, but the referee seems to be left in the dark.

Finally an email when the 14 days is up to say 'refer at will'! Can you confirm if the SMS on Thursday was confirmation of this or just a mass communication with unfortunate timing?

One final suggestion is that you look at your marketing opt in process - I never accept mobile marketing, so either permission was pre-ticked or not asked - either way, under the upcoming GDPR, you need to review this (and indeed reconfirm for existing customers I believe).

Thanks Hari/kuflink.  I have had a reply by email from Rachel to my message on your site.

Hi all,

To celebrate the start of the new financial year Kuflink is offering 3% cashback on all investments into our Innovative Finance ISA and Auto-Invest opportunities. The offer is available until midnight on 12th April and cashback will be paid on 27th April. Full terms and conditions can be found on the Auto-Invest and IF-ISA pages on our platform. 

Happy Investing

Does this mean only Auto-Invest within an IFISA