fogey
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Post by fogey on Mar 4, 2017 19:25:16 GMT
While many aspects of this might be posted under the ideas for improvements, I think it is an area that deserves a space of it's own. Reading through all the posts here, it is obviously a matter which frequently troubles people and as such it detracts from the otherwise very good perspective of most users here. it is obviously an area for improvement and if anything we say here can be improved upon, then it can only be beneficial for both BM and it's investors.
I see BM as a black box: my money goes in and eventually some returns come out, but there seems to be a lot of variability between users as to what is happening to their money in the interim. Perhaps the most annoying aspect is the time for the initial deployment of funds: this can vary from a few days to many weeks and the reason for this is not at all clear. The answer seems to be buried in a series of unfathomable algorithms, which appear to permeate much of the processes within the box.
So is there any way to clear this fog and give investor's more confidence in what is really happening to their money ?
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stevio
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Post by stevio on Mar 5, 2017 8:13:20 GMT
I see BM as a locked perspex box and therein may lie the problem. If it were a true black box, there wouldn't be anywhere near this level of angst. You'd just find out twelve months from your start date whether the targeted 7% was realised or not. Because the box is too transparent, every nuance is analysed within an inch of its' life and by attempting to understand it, there becomes an expectation of being able to control it. For 7% returns (maybe more, maybe less), I've stopped the daily analysis and decided to go with the flow and trust that those people running the platform who generated the historical results and earned the 5-star reviews can continue to deliver. I'm trying to treat it as the black box you see it to be. For hands-on action, there are plenty of alternatives. Wish I'd thought of taking people's money, giving no guarantee of return or loss of capital or level of risk, stick it in some 12℅ loans, tell the punter I can't possibly reveal exactly where there money is as it's a trade secret, give them 7℅ to keep them sweet and coming back for more, whilst pocketing 5℅ myself, but let's just tell them where taking 1℅ so they don't get upset, if we lose their money then no loss to us we'll still charge them 1℅ for the privelidge of us gambling with their money and blame it on the market and point out there are of course no guarantees The same people that complain about a drop in rates at say SS to 8-12℅ and decrue they wouldn't touch loans at that rate for that risk, where at least you can try to work out the risk, will equally give there money to receive 7℅ completely blind with no possible way of working out the risk Bear in mind that there is a 'black box' outside most houses, that goes out every other week for collection...
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Greenwood2
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Post by Greenwood2 on Mar 5, 2017 8:29:57 GMT
...If it were a true black box, there wouldn't be anywhere near this level of angst. You'd just find out twelve months from your start date whether the targeted 7% was realised or not.... My problem is unless I track it myself I will have no idea if I got 7%, half that or more than that. The headline rate may be 8.5% (before fees), which may keep many lenders happy, but it's nothing like what I'm actually seeing. Will we get a personalised actual rate after fees, cash drag and losses at the end of the year? I rather doubt it. On my wish list would be a rolling 'actual rate' at the top of the screen beside the headline rate, but I'm not sure how possible that is to do in a realistic manner when funds may be being added or removed.
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bugs4me
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Post by bugs4me on Mar 5, 2017 11:03:16 GMT
I see BM as a locked perspex box and therein may lie the problem. If it were a true black box, there wouldn't be anywhere near this level of angst. You'd just find out twelve months from your start date whether the targeted 7% was realised or not. Because the box is too transparent, every nuance is analysed within an inch of its' life and by attempting to understand it, there becomes an expectation of being able to control it. For 7% returns (maybe more, maybe less), I've stopped the daily analysis and decided to go with the flow and trust that those people running the platform who generated the historical results and earned the 5-star reviews can continue to deliver. I'm trying to treat it as the black box you see it to be. For hands-on action, there are plenty of alternatives. Fully agree with your sentiments that BM should be treated as a black box account. A leave and forget account - come back in 12 months and there's your 7%. As a relatively new platform it's understandable they will be scrutinized which will obviously work in their favour when performing well but can of course be the reverse when it's not. Unfortunately from various posts the algorithm seems to have a mind of its own. In some cases it deploys investments at supersonic speed whilst others...... This has been acknowledged by BM and they are working on a remedy. It may be of assistance however if they (temporarily) removed the expectation of deployment in the 7-28 day time frame as clearly this is not working out for many investors. Indeed, they may also consider suspending new investments until they can 'mop up' the excess funds they already hold as once investors decide a platform is not performing as expected and withdraw, they are unlikely to return in the short term. With hindsight, possibly the 1k minimum was set too high at this stage in their development. Clearly BM are unable to satisfy many investors with their current deal flow level. It's largely an irrelevance IMO whether I'm 10% or 90% invested provided at the end of 12 months then the 7% is achieved. In my case I have a total of 23 active investments within my portfolio with 32% of these showing as 1 month loans so these will be falling off soon and need replacing. At this moment in time however they seem to be in the over promising and under delivering category rather than the reverse. Irrespective I still believe they have an excellent product which possibly jumped the gun and until they truly get up to speed may alienate a few investors on their journey. I believe BM is an excellent concept and they are working hard to achieve their aims so deserve to succeed although unfortunately it may not be with their current intake of investors.
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Post by stevefindlay on Mar 5, 2017 20:44:32 GMT
I have to admit that I'm slightly disappointed to find a thread calling for more transparency on BondMason. We work very hard to engage and communicate with clients as well as provide a dashboard of returns as well as a list of positions which is updated daily.
I think the issue here seems to relate to two areas:
(1) Better visibility and estimation over initial loan allocations: quantum and timings.
(2) Capturing returns between certain periods.
Re (1) we regularly engage with clients and on this forum to given our best expectation of the rate of loan allocations. This is not an exact science, but we do do our best - to find good loans as well as predict deployment rates. I find it disappointing to see this interpreted as a lack of transparency.
Re (2) On other threads here, we've discussed releasing monthly statements (which is coming), in addition to your balance sheet and p&l that you already have, as well as the annual statements. We may also introduce downloadable statements, but this isn't a priority yet.
If I've missed anything else here where you would like to see more transparency, which we aren't delivering on, these please say.
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Post by stevefindlay on Mar 5, 2017 20:46:37 GMT
So is there any way to clear this fog and give investor's more confidence in what is really happening to their money ?
Have you seen your detailed list of loans (receivables agreements) via your dashboard, or your returns statements on your dashboard? Please let me know if you think there is more you would like to see, that you aren't currently seeing.
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Post by stevefindlay on Mar 5, 2017 21:00:05 GMT
...stick it in some 12℅ loans, tell the punter I can't possibly reveal exactly where there money is as it's a trade secret, give them 7℅ to keep them sweet and coming back for more, whilst pocketing 5℅ myself, but let's just tell them where taking 1℅ so they don't get upset... stevio - I find this offensive. It appears you've not even tried our platform. Every client gets a list of underlying loan positions so they can see the rate that relates to each Receivable from each underlying loan. These rates and the nature of each underlying loan is is reported directly through form the underlying platform. What you are suggesting is accusing us of fraud - but it's all too easy to do this on an online forum where you are anonymous. Very brave sir. We've worked incredibly hard to bring better quality to the P2P lending arena and enable retail clients to access direct lending returns in a better way. Frankly, when I read comments like yours I wonder why we bother - it would be easier to set up a fund, remove retail client access and be done with it... You can then get worse returns and more volatility but at least we would get higher fees (if that were our motivation).
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Post by Deleted on Mar 5, 2017 21:45:01 GMT
I'm really really confused by the tone taken with Bondmason by some. There seems to be a constant stream of judgement on time to 100% investment, XIRR calculations being done after 1month or 2, claiming there is too much secrecy, arguing they are just offering what other sites do for a fee. Well very simply, who cares how long it takes to full investment or what xirr is after 47days .... if the interest after a yr is as promised 7% or thereabouts then fantastic!! It's p2p, there is risk involved despite their expertise, if a default drops this a little so be it. It's a deposit and leave them to it format, they provide enough information to give you a great indication of what's going on even though they really don't have to. Given some of the comments they'd be better not bothering. If you want to know exactly where every penny is .... ummm do it yourself? Finally if you think other sites provide a higher rate for doing it yourself and the fee is a total waste of your money then great, Bondmason isn't for you, but doesn't mean it isn't the perfect solution for others. stevefindlay has been staggeringly impressive in responding to queries, issues and general bondmason chit-chat .... give the guy a break!
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stevio
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Post by stevio on Mar 5, 2017 21:49:20 GMT
...stick it in some 12℅ loans, tell the punter I can't possibly reveal exactly where there money is as it's a trade secret, give them 7℅ to keep them sweet and coming back for more, whilst pocketing 5℅ myself, but let's just tell them where taking 1℅ so they don't get upset... stevio - I find this offensive. It appears you've not even tried our platform. Every client gets a list of underlying loan positions so they can see the rate that relates to each Receivable from each underlying loan. These rates and the nature of each underlying loan is is reported directly through form the underlying platform. What you are suggesting is accusing us of fraud - but it's all too easy to do this on an online forum where you are anonymous. Very brave sir. We've worked incredibly hard to bring better quality to the P2P lending arena and enable retail clients to access direct lending returns in a better way. Frankly, when I read comments like yours I wonder why we bother - it would be easier to set up a fund, remove retail client access and be done with it... You can then get worse returns and more volatility but at least we would get higher fees (if that were our motivation). Actually I have stuck by my position on your platform since the outset and have posted a couple times on the subject. I find you quite confrontational and aggressive by challenging my 'bravery', but I would be happy to have a productive conversation with you over the phone or face to face. I don't have any need too as I don't see any value in your platform. Your re-packaging P2P loans, claiming superior expertise and knowledge in picking them, but won't share the results of which loans you have diligently selected, so make it impossible for anyone to test this and simply have to accept your word on it. I didn't term it fraud, you did, I would call it clever marketing. I commend you in your sales tactics and ability and you have come up with a novel and lucrative way to make money from lenders
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Post by stevefindlay on Mar 5, 2017 22:13:37 GMT
stevio - "Your [sic] re-packaging P2P loans, claiming superior expertise and knowledge in picking them, but won't share the results of which loans you have diligently selected, so make it impossible for anyone to test this and simply have to accept your word on it."Please see www.bondmason.com/statistics for aggregated analysis, or your own individual dashboard for individual loan level details. " I find you quite confrontational and aggressive by challenging my 'bravery'" ... "I didn't term it fraud, you did, I would call it clever marketing. I commend you in your sales tactics and ability and you have come up with a novel and lucrative way to make money from lenders" I'm sorry, but your assertion was clear: you implied that we make loans at 12% and take a 5% skim but report that we only take a 1% fee. To do that would be a lie and be fraudulent. We don't do this. If you find my response to this point robust - I make no apologies - I find your comments offensive. However, there are a few platforms out there that do take a 5% skim, so maybe you'd prefer to give those a try. "I don't have any need too as I don't see any value in your platform."
Then please stop wasting your time on our forum board.
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stevio
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Post by stevio on Mar 5, 2017 22:38:09 GMT
stevio - "Your [sic] re-packaging P2P loans, claiming superior expertise and knowledge in picking them, but won't share the results of which loans you have diligently selected, so make it impossible for anyone to test this and simply have to accept your word on it."Please see www.bondmason.com/statistics for aggregated analysis, or your own individual dashboard for individual loan level details. " I find you quite confrontational and aggressive by challenging my 'bravery'" ... "I didn't term it fraud, you did, I would call it clever marketing. I commend you in your sales tactics and ability and you have come up with a novel and lucrative way to make money from lenders" I'm sorry, but your assertion was clear: you implied that we make loans at 12% and take a 5% skim but report that we only take a 1% fee. To do that would be a lie and be fraudulent. We don't do this. If you find my response to this point robust - I make no apologies - I find your comments offensive. However, there are a few platforms out there that do take a 5% skim, so maybe you'd prefer to give those a try. "I don't have any need too as I don't see any value in your platform."
Then please stop wasting your time on our forum board. Aggregated analysis does not equal which platforms the lender is invested in and you refuse to give a detailed analysis. Why is this? Who knows what ℅ you actually make, you don't provide the above for anyone to know. So what % do you make on top of your fee and simply provide the data to show this? I am sorry you obviously don't like someone questioning your secrecy as is bad for your marketing if people start asking questions
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Post by Deleted on Mar 5, 2017 22:46:42 GMT
Do any forum mods want to have a read of this conversation??
I for one highly value the participation of site reps and even more so CEOs.
I suspect throwing unfounded and inflammatory allegations at them isn't the way to get them so stick around .... 😠
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Post by hartshay on Mar 6, 2017 0:14:46 GMT
Some of the comments flying around are unworthy and I can see why Steve is 'narked'
There are plenty of ways to invest (for example stocks, bonds and funds etc) for returns that are not guaranteed all with much greater risk to capital combined with very little if any real transparency for much higher fees.
Plenty of p2p black box offers wheres you add money and takes you chance that all will be well. Equally plenty of offers where you can micro manage dozens of individual investments with plenty of info to do DD etc
BM IMHO offer something in the middle namely a reasonable target rate, sensible diversification, DD and an overview of the loan parts. Oh and responsive customer care that I appreciate never mind the frequent response we get from Steve on this board!
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fogey
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Post by fogey on Mar 6, 2017 1:55:28 GMT
I have to admit that I'm slightly disappointed to find a thread calling for more transparency on BondMason. We work very hard to engage and communicate with clients as well as provide a dashboard of returns as well as a list of positions which is updated daily. I think the issue here seems to relate to two areas: My purpose in starting this thread was not to use it as some form of negative comment on BM. Clearly from recent posts, there is some sort of issue around transparency, so I was hoping that this thread would help to define what the issue really is, from useful replies here.
As you say you are not sure yourself what the issue really is.
If we are not really sure of the issue how can we respond to it ?
So I was hoping for positive constructive replies that could be seriously considered as a way of providing more transparency and thereby resolving concerns that people had expressed recently.
Unfortunately following some initial useful posts, it seems to have turned into some sort of personal boxing match and this will get us nowhere at all.
Hopefully at the start of the working week, this thread will see more rational and constructive replies which was my original intent.
As you say, sensible communication is really the easiest way ahead here, but everyone needs to be clear at the outset as to what the issue really is and then we can look to see how it may be resolved to the satisfaction of all parties.
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Post by oldnick on Mar 6, 2017 6:57:32 GMT
The mods were aware of this thread and the direction it has taken. stevio the sarcastic tone of your post is unworthy of this forum. You are perfectly entitled to express an opinion on transparency with this platform or any other, but you must abide by the rules of the forum. Your post was not constructive, and seemed intentionally insulting, which was noticed not just by stevefindlay but by other readers including myself. If you wish to remedy this breech in decorum directly in this thread please feel free so to do. Alternatively you may wish to discuss this through the PM channel. What we do not want you to do is further defend the lapse in good manners in your earlier post.
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