dermot
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Post by dermot on Jun 27, 2017 22:23:38 GMT
Funds are being moved from my 30 day promotional rate account without my authorisation. Nor any prior notification. I thought a minimum 90 days was guaranteed - it's about 75 days since my first deposit. Strange, worrying .... I posted a few days back that this happened to me too ... my funds in the standard rate stayed in - and I would surely have requested to pull from there first. I *may* have made a mistake, of course, think I should do screen captures of any future withdrawal requests, just to back up my memory.
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Post by chielamangus on Jun 28, 2017 14:18:27 GMT
Funds are being moved from my 30 day promotional rate account without my authorisation. Nor any prior notification. I thought a minimum 90 days was guaranteed - it's about 75 days since my first deposit. Strange, worrying .... I posted a few days back that this happened to me too ... my funds in the standard rate stayed in - and I would surely have requested to pull from there first. I *may* have made a mistake, of course, think I should do screen captures of any future withdrawal requests, just to back up my memory. Never saw your post but reassuring that I am not the only one. I have two accounts, and it happened on both. I withdraw/give notice from the ordinary account from the moment I put it in normally - treating it like a 30 day bond - but I have been waiting for the promotional rate to end before withdrawing anything from the promo accounts. I am waiting on a response from AC ....
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toast
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Post by toast on Jul 13, 2017 15:22:33 GMT
I haven't made any withdrawal requests, but today I saw a lump of money move from the promotional rate account to regular 30DAA. Did anyone hear back from AC as to the cause?
Edit: Doh - looks like it just hit 90 days...
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Jul 14, 2017 11:24:01 GMT
First lot came out yesterday on 90 days Second lot came out today after considerably less than 90 days Interest earnt before 6/6 still in there despite some being in longer than the second investment. I know it says maximum of 90 days but there must be some criteria, are people who invested in early June only going to get just over a month?  |
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Post by lusitania on Jul 18, 2017 4:42:56 GMT
Same situation. Clearly there should have been a notification that the 90 days had expired. Furthermore, why are my lump sum investments now being paid back in smaller chunks? I'm now on the 5th day of what I've calculated as 1/6 daily repayments of the total... If it expired, then why not a single repayment?
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amphoria
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Post by amphoria on Jul 18, 2017 7:54:30 GMT
I've just had the interest earned on 1st May and 1st June repaid back to the normal 30DAA account. So far all the capital has been repaid at the expiry of 90 days.
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on Aug 8, 2017 11:44:44 GMT
Accounts where sums have been removed from the promotional rate early in error should have had compensatory .5% interest payments made to cover the period when the cash was earning a lower rate.These payments are up to 31/7 so I assume there will be additional payments next month to cover any remainder of the 90 day term where applicable.
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ding
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Post by ding on Aug 10, 2017 9:16:37 GMT
Just been trying to decipher my statement.
My regular 30day is to reinvest everything. Not sure what the 4.75% was set to.
1st July, 1st Aug interested move to QAA.
1st May interest was moved to QAA 18th July!
7th Aug the principal was moved to regular 30day.
No interest paid between 1-7Aug!!!
Will email them.
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 11,330
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Post by ilmoro on Aug 10, 2017 10:09:23 GMT
Just been trying to decipher my statement. My regular 30day is to reinvest everything. Not sure what the 4.75% was set to. 1st July, 1st Aug interested move to QAA. 1st May interest was moved to QAA 18th July! 7th Aug the principal was moved to regular 30day. No interest paid between 1-7Aug!!! Will email them. The account was automatically set to withdraw payments after the 6 June as it was closed to further investments ie July/ August interest (would have gone to cash account and ben swept) There was an issue with money being incorrectly being withdrawn from the promotional account mid July before the 90 days. AC has been investigating this. As a result, you should have received an additional interest payment of .5% to cover the difference between 4.25 standard 30DAA interest and the promotional rate for sums withdrawn in error (covers the period up to 31/7) ie your May interest Interest for any sums invested during Aug wil be paid 1 Sep as usual (that will cover the period 1-7/ in your case) and I assume a further balancing payment to cover the sums removed in error that would still have been invested otherwise sorry kaya couldnt think of anything exciting for the 5000th will try harder for 10000th (will have to learn some fancy coding)
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ding
Member of DD Central
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Post by ding on Aug 10, 2017 10:54:09 GMT
Hi Ilmore - nice to know someone knows what is going on with the magic machine  I didn't have any withdraws in May, but did receive the 0.5% payment 1st Aug for £0.0018. Wondered what that was for, but ignored it due to being so small. Best. |
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Post by bikeman on Sept 3, 2017 18:28:13 GMT
I also had funds moved out of the 30D promotional rate account prior to 90days. Got no response from AC when I emailed querying it which is par for the course and why my faith on AC has dropped to the point where I am moving on.
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