mikes1531
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Post by mikes1531 on Apr 29, 2015 1:21:54 GMT
I don't know whether it was a factor in this case, but there's usually a comment in the 'urgent please vote' emails requesting simple -- Yes, No, Option B, etc. -- replies only, and requesting that if there's anything more than that the subject of the email should be changed to distinguish the email from all the simple replies.
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mikeb
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Post by mikeb on Apr 29, 2015 19:41:43 GMT
in isolation there was a sentence describing a positive action, even though it suggested a manual one by yourself. Granted the rest of the mail was fairly negative (!), but whenever I send an instruction for an action to be taken, the text body is completely unambiguous and consists simply of; 'Yes', 'No', 'Option B' There was also the line in the initial roll request email of "If you do not wish to transfer your holding you do not need to reply – your existing holding in loan # 101 will be repaid in full." So a 'no' response was not required and any response would have been expected by the recipient to be positive - they were counting yes's. (Also mikes1531) I understand the point you are trying to make. I even suggested that in future there should be a positive YES or NO answer to things like this, rather than "if we don't hear, we'll assume no". And that lender's instructions should be followed, or what is the point of canvassing for instructions? The initial email, as pepperpot points out, did indeed say that NO REPLY would be taken as DO NOT TRANSFER. I made NO REPLY to it. Answering "NO" would have been just perverse. And probably, under your current thinking, accidentally been interpreted as a YES. My target was £0 in this loan, to ensure that I didn't get rolled forward. Just in case. That didn't seem to influence anything. The second email, asking why I hadn't replied to the first one -- there was no option for "No" or "Option B" about it, and to be honest it didn't even appear to be an automated message -- otherwise I'd have ignored that one too. I'll agree the system is broken, where it involves so much manual intervention, and that replies are assumed to be (positive/negative select as needed) without being read.
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mikes1531
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Post by mikes1531 on Apr 29, 2015 23:27:20 GMT
... and the loan isn't any any of the lists (upcoming, targetted, live ...) At 1046 on 22/Apr, in answer to a question on the Loan #101 web page asking why there was no information available via the Upcoming Loans list about the loan lenders would be rolling their investments into, AC said... andrewholgate: Apologies for bothering you at the weekend, but Loan #101 has been repaid and I am now committed to a loan about which AC is not providing the usual info, or the ability for people to see what questions others are asking. Do you consider that acceptable? I don't. Why is this loan still missing from the Upcoming Loans list? When will this loan appear on the list? In view of the continuing non-appearance of the new loan on the Upcoming Loans list, I'm minded to add more questions to the above... Does the new loan really exist? Or is it a figment of AC's imagination? Another two days have passed, and still no sign of the new loan on the Upcoming Loans list. Possibly even more worrying is that fact that andrewholgate has neither responded nor delegated anyone else on the AC team to respond. chris: Everyone else isn't on holiday this week, are they?
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Post by chris on Apr 30, 2015 5:32:41 GMT
At 1046 on 22/Apr, in answer to a question on the Loan #101 web page asking why there was no information available via the Upcoming Loans list about the loan lenders would be rolling their investments into, AC said... andrewholgate: Apologies for bothering you at the weekend, but Loan #101 has been repaid and I am now committed to a loan about which AC is not providing the usual info, or the ability for people to see what questions others are asking. Do you consider that acceptable? I don't. Why is this loan still missing from the Upcoming Loans list? When will this loan appear on the list? In view of the continuing non-appearance of the new loan on the Upcoming Loans list, I'm minded to add more questions to the above... Does the new loan really exist? Or is it a figment of AC's imagination? Another two days have passed, and still no sign of the new loan on the Upcoming Loans list. Possibly even more worrying is that fact that andrewholgate has neither responded nor delegated anyone else on the AC team to respond. chris: Everyone else isn't on holiday this week, are they? I'll chase it up.
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Mike
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Post by Mike on Apr 30, 2015 5:34:12 GMT
chris: Everyone else isn't on holiday this week, are they? I'll chase it up. I hope you are on holiday and not replying to forums at this time of day in Britain!
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Post by chris on Apr 30, 2015 5:36:01 GMT
I hope you are on holiday and not replying to forums at this time of day in Britain! Baby just woke me up. She was hungry.
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mikes1531
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Post by mikes1531 on Apr 30, 2015 16:30:29 GMT
Another two days have passed, and still no sign of the new loan on the Upcoming Loans list. Possibly even more worrying is that fact that andrewholgate has neither responded nor delegated anyone else on the AC team to respond. chris: Everyone else isn't on holiday this week, are they? I'll chase it up. : Thanks. That seems to have done the trick. The new loan has appeared on the Upcoming Loans list. PS. Oops! I was too quick with my praise. The new loan is on the list, but clicking in it to get more info brings up a 'Page Not Found' error!
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