james21
Member of DD Central
Posts: 651
Likes: 669
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Post by james21 on Jul 11, 2017 20:01:54 GMT
As a new customer I has some questions I needed help over after 4 emails over more than a week they have not managed to get a response, anyone with experience of their customer service? thanks
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Post by wengyeeRelendex on Jul 12, 2017 10:46:58 GMT
Hi james21, I'm so sorry to hear that you haven't managed to get a response. Our lender support team is usually quite responsive to questions. Could I just confirm with you who you have been in contact with? Kind regards, WengYee
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james21
Member of DD Central
Posts: 651
Likes: 669
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Post by james21 on Jul 12, 2017 14:09:31 GMT
have been mailing lender-support etc
account number ending 435
query is "can not see my investments etc"
Thank you
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james21
Member of DD Central
Posts: 651
Likes: 669
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Post by james21 on Jul 14, 2017 19:12:09 GMT
Issue resolved, my emails were not received, now resolved quickly, am happy with customer service. Thank you Victor
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Post by wengyeeRelendex on Jul 17, 2017 8:36:37 GMT
Glad to hear that the issue is resolved. I've passed on your thanks to Victor.
Regards, WengYee
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