I've now successfully opened my mother's ISA account. Just a quickie, but as you know she wants the monthly interest paying back into her bank account, I presume all she needs to do is on the Accounts Page, select the 'no' option where you're asked 'Automatically re-invest my earned interest' ? Is that it, is it automatically paid back to the source account, or is there an additional step (I've already added her bank account details on the My Account page)? TIA.
Also, re:application process, I would agree with puddleduck that its not entirely obvious when you start where to add the NIC number on the application page (fortunately I had read macq 's comments above) but it may be costing you some potential new customers...?
Hi littonowl, great to hear you've opened your mother's ISA account! And yes, you're right, if you've not selected to have your interest reinvested, then it will instead be paid out to your bank account (which is the one in the My Account section).
And appreciate the feedback on that issue. I have passed it on and we'll do what we can to make it more clear!
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But their system is rather buggy at present. I would advise anyone planning to make a transfer to wait a few days.
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