markb
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415
Nov 16, 2017 13:45:48 GMT
Post by markb on Nov 16, 2017 13:45:48 GMT
When delays such as this occur, I trust AC will be paying interest up to the date funds are credited to lenders rather than just the date funds have been received by AC.
You trust that they'll do it going forwards? Or that they'll also back-apply it to all of the delayed payments that have occurred already?
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oldgrumpy
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415
Nov 16, 2017 15:03:21 GMT
Post by oldgrumpy on Nov 16, 2017 15:03:21 GMT
When delays such as this occur, I trust AC will be paying interest up to the date funds are credited to lenders rather than just the date funds have been received by AC.
You trust that they'll do it going forwards? Or that they'll also back-apply it to all of the delayed payments that have occurred already? Trust? Rhetoric, old chap, rhetoric.  Trying to get AC to actually address the issue and make a positive statement about what has happened/will happen, rather than evading it under the guise of "not a properly asked Q on the Q & A". ed. I agree with Butch! Andrew Holgate should not have to waste his time repeatedly answering for the deficiencies of his office staff. (We still didn't get the answer to the question though).
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Esmeralda
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415
Nov 16, 2017 18:30:19 GMT
Post by Esmeralda on Nov 16, 2017 18:30:19 GMT
I was recently scolded like a child on another loan and had my question struck out, where we had been told 3 days earlier that funds to repay had been received by AC. I asked why we still hadn't received repayment, when we would and noted that we were earning 0% interest in the meantime. I should just have asked when we would receive it rather than point out the whole picture to other lenders. Hey ho.
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tonyr
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Post by tonyr on Nov 17, 2017 14:51:56 GMT
I was recently scolded like a child on another loan and had my question struck out, where we had been told 3 days earlier that funds to repay had been received by AC. I asked why we still hadn't received repayment, when we would and noted that we were earning 0% interest in the meantime. I should just have asked when we would receive it rather than point out the whole picture to other lenders. Hey ho. AC do have an attitude problem at the moment. In part it may well be because of moving location (which stresses everyone until things settle down) and new staff being brought in (who aren't yet up to speed). Or it may just be they care less about us now and don't want us complaining so they delete anything that shows them in negatively.
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Steerpike
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Post by Steerpike on Nov 17, 2017 14:56:38 GMT
I can't think of a more effective, fairer, or better run P2P platform Q&A than Assetz.
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ianj
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Post by ianj on Nov 17, 2017 15:59:53 GMT
I can't think of a more effective, fairer, or better run P2P platform Q&A than Assetz. AC is one of my three most favoured platforms. That they operate real Q&A is a feather in their cap (can't think of any other platform I'm involved with that operates an active Q&A), but, IMHO, that only makes their 'sensitive' (can't have anyone mentioning anything that might possibly construed as vaguely negative) attitude to ' contextualised' questioning just a little depressing!
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warn
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Post by warn on Nov 17, 2017 17:08:36 GMT
AC have made very clear what an acceptable Q will consist of. They have, as chris has said, drawn a line. We all know the rule. Several people have become exercised when one of their questions has crossed the line by just a teensy amount, and been annihilated. What would you have AC do? Censoring the question would lead to uproar, so should they shift the line by just a teensy amount? But then only a matter of days before someone crossed the new line by just a teensy amount. And so on, ad bedlam.Enough already. Follow the rule. Be thankful there's a Q&A system at all. The feature's hardly ubiquitous in the P2P world. See? I'm old and grumpy too. |
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oldgrumpy
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Post by oldgrumpy on Nov 17, 2017 17:29:34 GMT
Answer the question. All lenders see. Delete the offending detritus. Out of sight, out of mind (usually). End of story.
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Post by lynnanthony on Nov 17, 2017 17:51:30 GMT
I was recently scolded like a child on another loan and had my question struck out, where we had been told 3 days earlier that funds to repay had been received by AC. I asked why we still hadn't received repayment, when we would and noted that we were earning 0% interest in the meantime. I should just have asked when we would receive it rather than point out the whole picture to other lenders. Hey ho. AC do have an attitude problem at the moment. In part it may well be because of moving location (which stresses everyone until things settle down) and new staff being brought in (who aren't yet up to speed). Or it may just be they care less about us now and don't want us complaining so they delete anything that shows them in negatively. Hmm. Looking at the Q&A on 415 they seem to have brought in staff who do not know the difference between receiving a payment from the borrower and not receiving a payment from the borrower. I blame the schools.
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Post by lynnanthony on Nov 17, 2017 17:56:30 GMT
AC have made very clear what an acceptable Q will consist of. They have, as chris has said, drawn a line. We all know the rule. Several people have become exercised when one of their questions has crossed the line by just a teensy amount, and been annihilated. What would you have AC do? Censoring the question would lead to uproar, so should they shift the line by just a teensy amount? But then only a matter of days before someone crossed the new line by just a teensy amount. And so on, ad bedlam.Enough already. Follow the rule. Be thankful there's a Q&A system at all. The feature's hardly ubiquitous in the P2P world. See? I'm old and grumpy too. Speaking only for myself, I would not be in any form of uproar at any censoring of my question to bring it in line with their rules, if only they would then answer the question.
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jjc
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Post by jjc on Nov 17, 2017 19:09:09 GMT
As an amusing (or possibly infuriating) anecdote this loan should have a 3M buffer, from which payment surely (now nearly 3W late on last due payment) should have been advanced (isn't that's what it's for)?
I get the stickler for the rules/pertinence argument, but shouldn't it cut both ways (even aside from the fairer together slogans)?
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mikes1531
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415
Nov 19, 2017 3:56:52 GMT
Post by mikes1531 on Nov 19, 2017 3:56:52 GMT
Sigh. I've just had the following question on the Q&A of this loan struck through, "Please could you advise what is the holdup here? The repayment that was due two weeks ago and was in your hands six days ago." Apparently, and paraphrasing, it wasn't "free of any commentary, scene setting etc". Hi I'm sorry you feel this way but I also think the above could be taken out of context. There has been a lot of discussion here about how the Q&A is handled and we are seeking to improve it. The full response from use makes that clear. For clarity, our full response was... Thank you for your question.
We are aiming to keep the Q&A as succinct and direct as possible and we are asking lenders to, wherever appropriate, to post questions free of any commentary, scene setting etc. This is following feedback from lenders about the Q&A so it is easier for everyone to find information about each loan without the need to read more wording than necessary. Please do ask questions and we will gladly provide answers but we have deleted your post here to fall in line with the Q&A guidelines. If you repost and just ask the question:
“Please can you advise when the repayment will take place?”
Without the commentary/scene-setting, we will have enough information to provide and answer and will gladly do so.
... : I had a similar experience, with virtually the same reply from AC, and I found it equally unsatisfactory. I understand the desire to to simplify the Q&A and eliminate commentary, and I have no strong objection to that, but you'll note that the replacement question suggested by AC was not actually the same question originally asked. Like lynnanthony , my question was not "When will the repayment be credited to investors' accounts?", it was "Why was the repayment not credited to investors' accounts promptly?" (I would have added "... as per AC's stated policy" but AC probably would have objected to that as being scene setting and commentary!) PS. I saw another Q&A response a few days ago that really bothered me. Basically the AC response criticised the way the question was asked, and then very condescendingly said something on the order of "We understand what you really meant to ask so, rather than send the question back for a rewrite, here's the answer...". IMHO that was totally uncalled for. If AC can understand the question then just answer it without criticising the way it was asked. Did it ever occur to the answer writer that perhaps English was not the native language of the person who asked the question?
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