yorky
Posts: 28 
Likes: 29
|
Post by yorky on Sept 5, 2017 12:21:38 GMT
Thank you it looks as if I shall have to wait,I made the mistake of looking at the SM and seeing About £50 available so I presumed this was a good time to sell .not realizing there was a queue of over £2000. Hope this bug gets fixed soon
|
|
yorky
Posts: 28
Likes: 29
|
Post by yorky on Sept 5, 2017 15:30:07 GMT
DFL011 is now showing Fully funded and nothing on SM WHERE IS MY £500 I put up for sale yesterday. IVE emailed Lendy but no reply.I had just started to come back to this platform but if this is how it is run then I am OFF. Not a Happy Bunny.
|
|
twoheads
Member of DD Central
Programming
Posts: 1,089
Likes: 1,192
|
Post by twoheads on Sept 5, 2017 16:38:22 GMT
DFL011 is now showing Fully funded and nothing on SM WHERE IS MY £500 I put up for sale yesterday. IVE emailed Lendy but no reply.I had just started to come back to this platform but if this is how it is run then I am OFF. Not a Happy Bunny. I've just looked through the loans which I knew had 'black holes' and all have been fixed.
These were DFL012, PBL167 and DFL011 - now the sales queue matches the SM amount for all these loans whereas previously, the sales queue was greater than the SM amount.
Thanks Paul64 and Lendy Support for fixing these cases. Question: has the underlying problem been fixed so that the situation will never arise again or have you simply corrected the current data set to remove the present inconsistencies?
EDIT - Thanks above retracted... The problem has been hidden on the 'sell loan part' web page. This page has been changed such that the queue prior to confirmation now shows the current SM value. However, once you confirm the sale, your selling loan part shows the black hole again.
I cannot believe the incompetence of the IT here.
|
|
IFISAcava
Member of DD Central
Posts: 3,692
Likes: 3,018
|
Post by IFISAcava on Sept 5, 2017 17:26:38 GMT
FWIW, DFL028 has a c.4k black hole, too. Similar to OP - attempting to cancel the sale of loan parts returns the error message " Oops… The sale of loanpart xxxxxxx could not be cancelled because the loan does not have sufficient availability." I'm stuck in DFL019 now...
|
|
twoheads
Member of DD Central
Programming
Posts: 1,089
Likes: 1,192
|
Post by twoheads on Sept 5, 2017 17:30:05 GMT
FWIW, DFL028 has a c.4k black hole, too. Interesting... when I check the sales queue (going part through the sale process but not confirming) it now says zero.
Once I actually confirmed the sale... selling loan part it said it had a £3900 queue.
They appear to have made a change so that the sales queue shown during the sales process (before confirmation) now reflects the total SM value, thus hiding the issue.
When I bought my penny back, my 0.01p part did not sell. It simply moved to £3899.99 from the front.
This means that some of my statements above are wrong because my test was always to go to sell but not confirm. Previously, the 'black holes' showed up at that point. Now they are hidden but clearly not fixed (at least in the case of DFL028).
I've just tested PBL167 by actually selling £0.01 and it still has the same black hole.
I need to edit my post above!
|
|
IFISAcava
Member of DD Central
Posts: 3,692
Likes: 3,018
|
Post by IFISAcava on Sept 5, 2017 17:41:54 GMT
I have £100 of dfl019 on sale, which i cant cancel, but only £1.17 is available on SM.
I knew liquidity wasn't guaranteed, but this seems a bit much...
|
|
twoheads
Member of DD Central
Programming
Posts: 1,089
Likes: 1,192
|
Post by twoheads on Sept 5, 2017 17:46:18 GMT
The thanks I gave a few posts above has been retracted... The problem has been hidden on the 'sell loan part' page. This page has been changed such that the queue prior to confirmation now shows the current SM value. However, once you confirm the sale, your selling loan part shows the black hole again.
I've tested this with DFL028 (£3900 hole) and PBL167 (£1134.56 hole) and DFL012 (£4063 hole).
If I look at 'my loans -> selling' and expand to show my selling parts on DFL028, PBL167 and DFL012 then I see a set of queue figures which include the black holes. Now if I look at the details for any one of those selling parts the sales queue has had the black hole removed! Crazy.
I cannot believe the incompetence of the IT person(s) here. They have simply tried to paper over the cracks without shoring up the foundations. It's utter rubbish.
As a side effect of my research I've now got a load of stuck £0.01 loan parts... my account looks a complete mess!
|
|
IFISAcava
Member of DD Central
Posts: 3,692
Likes: 3,018
|
Post by IFISAcava on Sept 5, 2017 17:51:07 GMT
The thanks I gave a few posts above has been retracted... The problem has been hidden on the 'sell loan part' page. This page has been changed such that the queue prior to confirmation now shows the current SM value. However, once you confirm the sale, your selling loan part shows the black hole again.
I've tested this with DFL028 (£3900 hole) and PBL167 (£1134.56 hole) and DFL012 (£4063 hole).
If I look at 'my loans -> selling' and expand to show my selling parts on DFL028, PBL167 and DFL012 then I see a set of queue figures which include the black holes. Now if I look at the details for any one of those selling parts the sales queue has had the black hole removed! Crazy.
I cannot believe the incompetence of the IT person(s) here. They have simply tried to paper over the cracks without shoring up the foundations. It's utter rubbish.
As a side effect of my research I've now got a load of stuck £0.01 loan parts... my account looks a complete mess!
I'd be seriously tempted to (try) to sell out altogether - except that would just get me deeper into (several) black hole(s). Grr!
|
|
yorky
Posts: 28
Likes: 29
|
Post by yorky on Sept 5, 2017 18:01:27 GMT
DFL011 is still showing a sale queue of£783.07 when there is only £159 available on SM.So nothing sorted there
|
|
IFISAcava
Member of DD Central
Posts: 3,692
Likes: 3,018
|
Post by IFISAcava on Sept 5, 2017 18:57:31 GMT
Interesting... when I check the sales queue (going part through the sale process but not confirming) it now says zero.
Once I actually confirmed the sale... selling loan part it said it had a £3900 queue.
They appear to have made a change so that the sales queue shown during the sales process (before confirmation) now reflects the total SM value, thus hiding the issue.
When I bought my penny back, my 0.01p part did not sell. It simply moved to £3899.99 from the front.
This means that some of my statements above are wrong because my test was always to go to sell but not confirm. Previously, the 'black holes' showed up at that point. Now they are hidden but clearly not fixed (at least in the case of DFL028).
I've just tested PBL167 by actually selling £0.01 and it still has the same black hole.
I need to edit my post above!
The bug has been apparent for c.4 years, so perhaps Paul64 can appreciate why, after being fobbed off for a similar length of time, the situation's starting to grate a little now. Even before the secondary market featured on the platform, a similar bug used to occur when residual amounts of primary market loans were bought by two or more subscribers at the same, or around the same time, putting the loan's availability into -ve territory. The above said, possibly coincidentally, but the issue does appear to have become considerably more noticeable since the 1st of this month, which is when Lendy reversed the priority of sales queues. It's also noted that when loan parts were put up for sale prior to the 1st, the loan/part would disappear from the 'My Loans' section of the Dashboard. Since then, where these problematic loans are concerned, the loan remains in the 'My Loans' list, but the drop down menu for individual loan parts disappears and the loan part(s) value is incorrect. sale queue for PBL167 is now -£125, and my sales are nowhere to be seen and can't be cancelled. Not happy.
|
|
bernard
Member of DD Central
Posts: 66
Likes: 24
|
Post by bernard on Sept 6, 2017 8:27:33 GMT
Me too. I have loan parts which I sold several days ago which Lendy have still not credited me the funds for. As a trial I sold a loan part in one account and bought it in another. The buying account shows the purchase going through, the loan part credited, and the cash balance debited. The selling account debits the loan part, but gives no credit to the account for cash. Thus, Lendy has currently (and hopefully temporarily) "pocketed" the cash. The fact that this is several days and still not corrected (yes I have emailed the Lendy support) is an utter shambles. Time to start considering whether FCA etc interested in hearing how Lendy are unable to account for client funds. Hoping Paul64 can update but not expecting, given the complete incompetence shown by Lendy towards this issue for some time. |
|
|
|
Post by Lendy Support on Sept 6, 2017 10:55:39 GMT
Hi all, there appears to be a mix of issues cited in this thread, with most of them it seems associated with the new policy of prioritising unfunded availability ahead of loanparts for sale. As an example, buying and selling unknowingly the same loanpart mentioned by one member cannot exist, even if they have two accounts, which is not recommended for most users. There are a few who have mentioned not having a reply from Lendy Support. Because of the avatars it is difficult to investigate, so please email support@lendy.co.uk with or without your avatar so we can look into any specific account issues for you. Please be aware, we aim to answer all support queries as soon as possible (and typically no longer than f five working days, and sooner if urgent). Response times will however vary depending on support query traffic. Please also check your junk mailbox, as emails may also appear in there. We do not offer ongoing telephone support to our investors. We pass the cost savings from this back to investors in the form of higher returns. As we have said, we are aware of the smaller bugs in the system and are looking to resolve but we can't at this stage offer a timeline to resolve. Lendy Support |
|
0risk
Member of DD Central
Posts: 217
Likes: 202
|
Post by 0risk on Sept 6, 2017 12:49:24 GMT
twoheads, thanks for investigating this bug. I've been avoiding this thread untill today. Now I can confirm this problem also happens to DFL028. My selling loan parts are behind a queue of £3500, but SM availability of this loan is 0. I tried to cancel the selling, but I got the dreaded message: "The sale of loanpart xxxxxxx could not be cancelled because the loan does not have sufficient availability."
|
|
star dust
Member of DD Central
Posts: 2,998
Likes: 3,531
|
Post by star dust on Sept 7, 2017 9:49:12 GMT
twoheads , thanks for investigating this bug. I've been avoiding this thread untill today. Now I can confirm this problem also happens to DFL028. My selling loan parts are behind a queue of £3500, but SM availability of this loan is 0. I tried to cancel the selling, but I got the dreaded message: "The sale of loanpart xxxxxxx could not be cancelled because the loan does not have sufficient availability." Didn't read the forum thoroughly enough. Interestingly, I'm in exactly the same position. Perhaps there is a £3500 black hole of some sort in this loan. Lendy Support here I come, much good it will probably do me  . In Edit: actually when I try to cancel it shows the sale queue as -£100 in the loan part for sale box. In the 'my loans /selling loan parts' tab there is the sales queue of £3500 still.
|
|
0risk
Member of DD Central
Posts: 217
Likes: 202
|
Post by 0risk on Sept 7, 2017 10:58:09 GMT
twoheads , thanks for investigating this bug. I've been avoiding this thread untill today. Now I can confirm this problem also happens to DFL028. My selling loan parts are behind a queue of £3500, but SM availability of this loan is 0. I tried to cancel the selling, but I got the dreaded message: "The sale of loanpart xxxxxxx could not be cancelled because the loan does not have sufficient availability." Didn't read the forum thoroughly enough. Interestingly, I'm in exactly the same position. Perhaps there is a £3500 black hole of some sort in this loan. Lendy Support here I come, much good it will probably do me . In Edit: actually when I try to cancel it shows the sale queue as -£100 in the loan part for sale box. In the 'my loans /selling loan parts' tab there is the sales queue of £3500 still. True. I also contacted Support. It seems the problem is fixed for me right now. Exactly when I was doing some more tests. I will avoid the loans mentioned in this thread because of the extra effort to sell them: DFL011, DFL012, DFL019, DFL024, DFL028. PBL158, PBL167.
|
|
.