Collateral: No reply to email (now resolved).

wonder

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Collateral: No reply to email (now resolved). Oct 4, 2017 9:23:34 GMT

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Post by wonder on Oct 4, 2017 9:23:34 GMT

Dear All,

^{On Sunday, 1 October, I emailed info@collateraluk.com to say that, when I attempt to withdraw money, I see that the account name and bank name are reversed. They list my account name as "Barclays". I also said that I had checked the "My Bank" section, and that looks fine. So far, I've had no response of any kind. Also, I can't seem to find any phone number to ring on the site. No main office, no customer service number, nothing.

I'm kind of surprised! I started investing with Collateral because they had a good reputation on this forum.

Has anyone else had a similar experience? Any guess how to get the staff at Collateral to respond?}

Last Edit: Oct 6, 2017 12:12:28 GMT by wonder

Collateral Rep
Representative of Collateral

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Collateral: No reply to email (now resolved). Oct 4, 2017 9:34:16 GMT withnell likes this

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Post by Collateral Rep on Oct 4, 2017 9:34:16 GMT

Morning wonder,

Could you please email again, as I don't know who you are from this post.

Our telephone number is on our home page at www.collateraluk.com, and we're adding the footer to the back end.

Apologies for any inconvenience,

Gordon

Collateral Rep Representative of Collateral Posts: 1,209 Likes: 1,915	Collateral: No reply to email (now resolved). Oct 4, 2017 9:52:26 GMT ali likes this Quote Select Post Deselect Post Link to Post Back to Top Post by Collateral Rep on Oct 4, 2017 9:52:26 GMT Hi Badly Drawn Stickman, Yes, I can see this and will get it fixed straight away. As you say it doesn't make any difference to withdrawals but will be fixed. Many thanks, Gordon

wonder

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Collateral: No reply to email (now resolved). Oct 4, 2017 11:02:31 GMT

Quote

Post by wonder on Oct 4, 2017 11:02:31 GMT

Oct 4, 2017 9:34:16 GMT Collateral Rep said:

Morning wonder ,

Could you please email again, as I don't know who you are from this post.

Our telephone number is on our home page at www.collateraluk.com, and we're adding the footer to the back end.

Apologies for any inconvenience,

Gordon

Hi.

I've re-sent the email.

Thanks for your help with this!

wonder

Posts: 46

Likes: 15

Collateral: No reply to email (now resolved). Oct 4, 2017 12:00:56 GMT ali likes this

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Post by wonder on Oct 4, 2017 12:00:56 GMT

Update!

Apparently, Collateral did reply to my initial email to them. Their message to me bounced. I'm trying to figure out why.

It's good to know that they will be making their phone number more obvious on the site. Email is great, but it's good to have a backup.

fp Posts: 1,008 Likes: 853	Collateral: No reply to email (now resolved). Oct 4, 2017 14:29:39 GMT Quote Select Post Deselect Post Link to Post Back to Top Post by fp on Oct 4, 2017 14:29:39 GMT Generally speaking comms are very good as a rule, unless you're like me and trying to glean information they cant share

averageguy Member of DD Central Posts: 1,167 Likes: 841	Collateral: No reply to email (now resolved). Oct 4, 2017 20:37:03 GMT bonfemme, SteveT, and 2 more like this Quote Select Post Deselect Post Link to Post Back to Top Post by averageguy on Oct 4, 2017 20:37:03 GMT Perhaps the thread title should be changed?

btc
Member of DD Central

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Collateral: No reply to email (now resolved). Oct 4, 2017 22:01:43 GMT

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Post by btc on Oct 4, 2017 22:01:43 GMT

Oct 4, 2017 9:52:26 GMT Collateral Rep said:

Hi Badly Drawn Stickman ,

Yes, I can see this and will get it fixed straight away. As you say it doesn't make any difference to withdrawals but will be fixed.

Many thanks,

Gordon

It's not nice calling people names

Collateral: No reply to email (now resolved).

Post by wonder on Oct 4, 2017 9:23:34 GMT

Post by Collateral Rep on Oct 4, 2017 9:34:16 GMT

Post by Collateral Rep on Oct 4, 2017 9:52:26 GMT

Post by wonder on Oct 4, 2017 11:02:31 GMT

Post by wonder on Oct 4, 2017 12:00:56 GMT

Post by fp on Oct 4, 2017 14:29:39 GMT

Post by averageguy on Oct 4, 2017 20:37:03 GMT

Post by btc on Oct 4, 2017 22:01:43 GMT