btc
Member of DD Central
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Post by btc on Oct 10, 2017 11:32:22 GMT
PEER-TO-PEER PROVIDERS - please enter a score out of 5 for Lendy. Consider their service levels throughout your dealings with them, including enquiries, application, day-to-day account management and response to any problems or complaints.
1 - poor
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Post by martin44 on Oct 10, 2017 11:50:38 GMT
between 2 and 3 (so 2 an half) based solely on money in and money out , which has nearly always worked well for me, the rest is a 1 And fundingsecure can have a big fat 0  |
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dp
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Post by dp on Oct 10, 2017 11:59:03 GMT
A few small issues, but overall 4 for me.
The reported issues on the known loans does not affect me.
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ding
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Post by ding on Oct 10, 2017 12:01:45 GMT
On that criteria 5.
But if you added quality of loans that would drop. Got a small part of a Castle and Leatherhead.
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pentode
New Member
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Post by pentode on Oct 10, 2017 12:38:00 GMT
Yes Agree ... 4 or 5 for me too .
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Liz
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Post by Liz on Oct 10, 2017 13:10:32 GMT
Their service is pretty good, I would say 4.
Their loans are looking more like a 1-2.
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btc
Member of DD Central
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Post by btc on Oct 10, 2017 16:44:16 GMT
PEER-TO-PEER PROVIDERS - please enter a score out of 5 for Lendy. Consider their service levels throughout your dealings with them, including enquiries, application, day-to-day account management and response to any problems or complaints. 1 - poor generous. 0 is saved for fundingsecure
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fp
Posts: 1,008
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Post by fp on Oct 10, 2017 22:03:33 GMT
What grabbed my attention was the repeated use of the word 'savings'. eg: I thought the FCA were against the promoting of P2P as a 'savings' vehicle, and given it might be argued that MoneyFacts are making a comparison / recommendation (via the bit I've underlined) I'm surprised this made it out the door. You'll also note when making withdrawals, something I'm highly skilled in these days, that it still states "thank you for SAVING with.....
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Post by charliebrown on Oct 11, 2017 12:05:37 GMT
What grabbed my attention was the repeated use of the word 'savings'. eg: I thought the FCA were against the promoting of P2P as a 'savings' vehicle, and given it might be argued that MoneyFacts are making a comparison / recommendation (via the bit I've underlined) I'm surprised this made it out the door. You'll also note when making withdrawals, something I'm highly skilled in these days, that it still states "thank you for SAVING with..... Why does everyone seem to hate on FundingSecure? Is it all down to the Whitehaven fiasco? Or are there more horror stories? I have a love/ hate relationship with Lendy. It seems every screw up they make is worse than the last screw up. They’ve given me plenty of headaches and plenty of things to complain about. Their customer service and their empathy towards investors is poor, and this is in an era where even my bank has improved their customer service. Look at other digital businesses like Amazon and Uber, they have world-class customer service. Having said all that I’m still here and I’m still heavily invested. Up to this point my returns look good, but I’m stuck in quite a few disastrous loans which if I have to take a capital loss on will have made the entire last 18 months of Lendy investment a waste of time. For now I’m sat on a lot of bad loans I wouldn’t be able to sell so i’ve decided to keep my money in the good loans to try to prop up the bad loans. I withdrew my interest last month rather than reinvest it but so far that my only withdrawal.
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r00lish67
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Post by r00lish67 on Oct 11, 2017 12:14:26 GMT
You'll also note when making withdrawals, something I'm highly skilled in these days, that it still states "thank you for SAVING with..... Why does everyone seem to hate on FundingSecure? Is it all down to the Whitehaven fiasco? Or are there more horror stories? It's not everyone. btc does tend to chip in quite often to express his discontent. Sorry btc , I don't really mean to be on the attack as I have my hobby horses too (e.g. Zopa+ at the moment), but to put numbers on it, 6 out of your 10 last posts have basically been to slag off FS you have to admit  Edit: ...and not without any merit also I should add, it's just that if people aren't paying attention too closely it can seem like a cavalcade of bad press which is really just from a few people.
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Post by Deleted on Oct 11, 2017 12:31:13 GMT
Setting aside tempering the cynical, sparky and the 'Victoresk' for a moment: a) Customer service: 3/5 b) Loan offers: 0-5/5, could do better, ditch the shady and borrowers of dubious background. c) Valuations: Hmm unsettling like the British weather. ?/5 d) Default's: Ouch a legacy of poor weather see c) above and poor track record on Borrower/Project Supervision. e) Recoveries: Gaining traction and momentum. 4/5, Rabbit's and hats with DFL1 would be a real spin, spin opportunity (see g) below). f) SM Queue jumping non allocated loan parts by Lendy on DFL tranches: Minus 5, deary me what a "That's nice" type decision... g) Spin doctoring: 5/5 (writes a good job). magenta14's overall Lendy score: 2.5/5. I'm basically with these numbers, though to be fair I don't often need customer service. My only difference is (g) for me the jury is still out on the comms/spin doctoring certainly I could do with fewer news letters and more clarity on actual information. Big support for (b) shady people are not trustworthy, I'd like Lendy to offer a "shades" symbol on all such loans 
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