Post by puddleduck on Nov 15, 2017 8:33:45 GMT
I put in some money onto Rolling yesterday, and happened to look at my balance only to show I was about 2k short!
A very strange entry: Cxxxxxx 14/11/2017 2,240 4% 14/12/2017 7.18
Drilling down it looked like somehow my 'rolling' ended up in the 5 year account with a twist as I seemed to be getting around 7.18 per month for the next 5 years but no capital back!
I phoned RateSetter and the lady I spoke to was baffled, as was her team leader. Seems I broke the site somehow! They said it wasn't quite the 5 year account either, and they'd get the tech. team to look into it.
Anyhow ALL my Rolling capital was returned over night and the balance is back where I expected with the missing 2k-ish restored, but certainly an odd one!
All sorted and they seemed very good on the phone - just a couple of rings for them to pick up and was sorted overnight.
A very strange entry: Cxxxxxx 14/11/2017 2,240 4% 14/12/2017 7.18
Drilling down it looked like somehow my 'rolling' ended up in the 5 year account with a twist as I seemed to be getting around 7.18 per month for the next 5 years but no capital back!
I phoned RateSetter and the lady I spoke to was baffled, as was her team leader. Seems I broke the site somehow! They said it wasn't quite the 5 year account either, and they'd get the tech. team to look into it.
Anyhow ALL my Rolling capital was returned over night and the balance is back where I expected with the missing 2k-ish restored, but certainly an odd one!
All sorted and they seemed very good on the phone - just a couple of rings for them to pick up and was sorted overnight.
