|
|
Post by nellerdk on Dec 29, 2017 12:39:53 GMT
email I received today from mintos:
Dear XXXXXXX
Please accept our most sincere apologies. On December 29, 2017, Eurocent loans that have been delinquent for more than 60 days were incorrectly bought back due to an IT error.
The incorrect operations will be deleted and the loans will revert back to their original status of being more than 60 days late. This change will not show on your investor account and no money will be withdrawn.
We apologise for any inconvenience this may have caused. If you have any questions or concerns please don't hesitate to contact us at support@mintos.com.
In the coming weeks, we will provide an update on the situation with Eurocent. You can find the most recent information about the company here.
Kind regards,
Your Mintos team
|
|
|
|
Post by zeverare on Dec 29, 2017 15:01:10 GMT
So they will just put the status back on late and we can keep the money ?
EDIT: apparently my account is locked which is also reported by others on a german forum
I hope the students that are keeping the doors open are calling their superiors back from holiday.
|
|
ptr120
Member of DD Central
Posts: 1,198 
Likes: 1,346
|
Post by ptr120 on Dec 29, 2017 19:04:56 GMT
My account also locked which I'm not happy about as I wasn't able to buy some very attractive SM loans. martins if you are going to block somes account I think it is only reasonable to contact to let them know why. Very poor form. |
|
|
|
Post by zeverare on Dec 29, 2017 19:15:16 GMT
Got a response, Elmars is working on it...
I also saw attractive loans, which is normal as people are locked out, supply-demand...
|
|
|
|
Post by martins on Dec 29, 2017 20:01:10 GMT
IT is working on the error we experienced earlier today when Eurocent loans that have been delinquent for more than 60 days were incorrectly bought back. To solve the issue we had to lock accounts that were affected by this error. Our support is working and ready to answer any questions investors might have. We expect to have accounts unlocked any time soon. EDIT: Accounts were unlocked as I typed this. Sorry for any inconveniences this might have caused. My account also locked which I'm not happy about as I wasn't able to buy some very attractive SM loans. martins if you are going to block somes account I think it is only reasonable to contact to let them know why. Very poor form. |
|
|
|
Post by zeverare on Dec 31, 2017 12:28:56 GMT
at night I received again payments on the same overdue eurocent loan but as principal payments
and when I want to make an investment now:
"Due to technical problems at the moment it is not possible to make any transactions."
EDIT: I can invest again and those payments were deleted
anyway this is not good for my confidence in the platform.
|
|
|
|
Post by extremis on Dec 31, 2017 21:55:33 GMT
Right now there are no 60+ days Eurocent loans; looks like most of them are transferred in the 30-60 days late territory!
|
|
|
|
Post by pogopatterson on Dec 31, 2017 23:35:51 GMT
Extremis, prepare to be disappointed again. The last three days has seen this pattern repeatedly. Sorry
|
|
|
|
Post by zeverare on Mar 2, 2018 12:05:55 GMT
it happened AGAIN aaargh...
PS tip if you have IT experience and looking for a job they should have an open position
|
|
ptr120
Member of DD Central
Posts: 1,198
Likes: 1,346
|
Post by ptr120 on Mar 4, 2018 12:37:36 GMT
martinsFor this to happen once is disappointing but for exactly the same problem to happen again isn't really acceptable. Please can we have a forensic explanation of what went wrong and what has been done to prevent this happening for a third time? As someone who has experienced this problem twice now I think that a gesture of goodwill / compensation is now due.
|
|
|
|
Post by zeverare on Mar 4, 2018 19:47:58 GMT
It happend 3 times not twice!
I guess there is an automatic repayment for 60 days overdue loans which was temporarly disabled for eurocent.
Apparently this expired at the end of the year, causing a repayment.
They rolled it back but it kicked in again the next day.
Then they found a way to put that counter back at 0.
But of course 60 days later you have the same problem.
|
|
|
|
Post by martins on Mar 5, 2018 8:20:59 GMT
Please accept our sincere apologies for the situation. The IT error was related to the new functionality we are developing and adding to the code. While we extensively test the code before deploying it to production (with especial emphasis on Eurocent loans after the first time they were incorrectly bought back), unfortunately, an unforeseen instance led to Eurocent loans being bought back during the day closing process. Our engineering team was working throughout the night to seamlessly fix the situation for affected investors; the situation was fixed by Saturday morning. We have further improved our test coverage and don’t expect to have similar problem in the future. Again we apologise for this unpleasant error from our side.
|
|
