Overdue COL loans

Now that COL is beginning to get a few -ve day loans on its books, what is its policy on communicating activity.  For instance we have one loan, just gone -1 day and all I can dig out is that this is a 3 month extension from October, nothing about the future.  This is true of a few other loans but not many yet.

So how do I know this issue is being managed or is it just "one of the things we will get to when the desk gets tidied up" ?

I'd like to know

1) the boys have been sent round
2) given it was a three month extension they were sent around at least a month ago to see what's what
3) that a receiver has been called in
4) that this was being communicated to us in a timely manner

I just have a nasty feeling that COL may be drifting into a Lendy style of work and that is not why I've put my money here.

Any thoughts?