Dashboard calculations

I find it tallies to within a few pence. I've asked where this discrepancy comes from but like you got no answer. However as long as it's only a few pence I assume it's an accumulation of rounding errors and nothing to worry about.

Micro Gains/Loss comes from purchases on the secondary market. Gain (positive number) means you bought at a discount, Loss (negative number) means you paid a premium.

So in your calculation it should be a plus not a minus.

ie. (Total funds added +Interest Earnings + Promotional Credits - Fees - Bad Debts + Micro Loan Gain/Loss) = (Available Funds + Bids + Investments)

I think it's impossible to accurately double check the 'micro loans Gain/Loss' figure. When you make a purchase, your statement only shows what you actually paid and doesn't separate out the premium/discount. On your dashboard you can find the 'capital outstanding' figure but that is rounded to the nearest pound.

If you take the current 'capital outstanding' and add in any capital repayments you've received, then subtract that figure from what your statement says you paid, then you will get an idea of how much gain/loss you made on each purchase, plus or minus a pound.

I would say if your calculation as you stated above ('adding' the negative) is out by more than a few pence, then I agree there is a problem that ReBS needs to investigate.

An update on the situation.

I contacted RBS and they have looked into my dashboard figures.
There was a bug affecting certain transactions that has since been fixed.
Unfortunately this has lead to my dashboard being calculated incorrectly.
They are in the process of correcting it through the web development team.

Cheers

All sorted now.
Some of you may find your accounts have changed too (if you suffered from the same issue I had).

We'll be adding some tooltips that help towards explaining some of the dashboard calculations.

We are also planning (for early 2015) to add a timeframe filter that will allow investors to see their information for:

• All time
• Current tax year
• Last rolling 12 months

The Net Returns is tricky to benchmark to an annual basis, which has led to some confusion. It also currently fails to compensate adequately for unemployed capital, though every platform has this challenge as I understand it.

As for the balance movement & transaction integrity. We reconcile user accounts and periodically audit their transaction history. On occasions we may find erroneous transactions (such as a promotional credit that was not entitled). There is a process for rectifying such errors in a way that restores a users transaction integrity.  If any user observes anything unusual in their statement then I would invite them to open a support ticket with us for review ahead of our periodic audits.

That's not the cause of the dashboard error above and it's happened to me at least three times (and yes support have been told, and in fact I asked support to report to the programming team)