poppyland
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Post by poppyland on Feb 22, 2018 12:19:08 GMT
Are you kidding me?
Have they gone mad?
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Post by spareafewcoppersguv on Feb 22, 2018 12:25:21 GMT
I don't think so!
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poppyland
Member of DD Central
Posts: 237
Likes: 243
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Post by poppyland on Feb 22, 2018 12:35:34 GMT
I'm assuming everyone else got the email too, inviting them to vote for Lendy in the Moneywise Customer Service awards 2018, and nominate them for best customer service in the peer-to-peer investment category.
If it were April 1st I could understand the email - otherwise, I'm honestly baffled.
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Post by carol167 on Feb 22, 2018 12:35:42 GMT
LOL!
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upland
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Post by upland on Feb 22, 2018 12:44:44 GMT
I telephoned them with a problem and they had to email the support staff. Its all designed to keep people away.
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Post by Paul64 on Feb 22, 2018 13:03:17 GMT
Dear upland, thanks for your forum message. As you may know, we do not typically offer telephone reply support to our investors. Our support team is kept small. We pass the cost savings from this back to investors in the form of higher investment returns. For more information see here. Kind regards, Paul |
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Post by Badly Drawn Stickman on Feb 22, 2018 13:16:08 GMT
Dear upland , thanks for your forum message. As you may know, we do not typically offer telephone reply support to our investors. Our support team is kept small. We pass the cost savings from this back to investors in the form of higher investment returns. For more information see here. Kind regards, Paul Arguably not the best defense of poor service I have heard.
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rocky1
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Post by rocky1 on Feb 22, 2018 14:32:44 GMT
c'mon paul64 surely you can do better than that. customer support must include honest/reliable updates and comms to all lenders if by email or through the forum. silence is not golden but my eyes still see.
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xpubman1
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Post by xpubman1 on Feb 22, 2018 15:11:57 GMT
As usual. a barrage from a covey of whiners, I reckon you guys have nothing better to do, just give Lendy a break, you need not vote for them, nor do you need to tell others your not voting, like me they are not interested in what you are and are not doing.
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poppyland
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Post by poppyland on Feb 22, 2018 16:50:39 GMT
As usual. a barrage from a covey of whiners, I reckon you guys have nothing better to do, just give Lendy a break, you need not vote for them, nor do you need to tell others your not voting, like me they are not interested in what you are and are not doing. Actually, it's Lendy who need to give us a break. I think it is exceptionally rude of them to send out emails asking us to vote positively for them when they have lost our money, lied to us, trapped us in loans for months on end with pathetic excuses, and more. I would not have started "whining" if Lendy had had the courtesy to leave ME alone. After the auction of one week ago, I'm still adjusting to the idea that several thousand pounds of our money is almost certainly lost for ever. Couldn't they at least have left the people they have most recently screwed over off the mailing list for today?
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moist
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Post by moist on Feb 22, 2018 18:58:38 GMT
Dear upland , thanks for your forum message. As you may know, we do not typically offer telephone reply support to our investors. Our support team is kept small. We pass the cost savings from this back to investors in the form of higher investment returns. For more information see here. Kind regards, Paul Paul @ Lendy...any chance of you answering the hard questions as well as the easy ones............popping your head over the parapet is not enough. Decent explanations of the status of about half the loan book would be a lot better.
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michaelc
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Post by michaelc on Feb 22, 2018 22:03:53 GMT
As usual. a barrage from a covey of whiners, I reckon you guys have nothing better to do, just give Lendy a break, you need not vote for them, nor do you need to tell others your not voting, like me they are not interested in what you are and are not doing. Of course they are interested which is why they commented very quickly on this thread. You should also note that platform reputation is the main incentive they have to pursue bad debt. They haven't lost any money directly. It is the lenders that have lost money. The platform absolutely must be held to account for previous decisions they have made relating to past loans.
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upland
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Posts: 478
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Post by upland on Feb 23, 2018 7:27:25 GMT
Dear upland , thanks for your forum message. As you may know, we do not typically offer telephone reply support to our investors. Our support team is kept small. We pass the cost savings from this back to investors in the form of higher investment returns. For more information see here. Kind regards, Paul Many thanks , Paul , it was a while ago possibly at the time or before you arrived on the scene. Previously I had used the telephone to sort out problems as there were telephone numbers printed on the website but this time there was a bit of a flap on and I dimly recall that I had ended up with no cash available due to some allocation. Realising eventually it would be better for me to transfer more cash into the account than wait I did so and sorted things out later. Nowadays I would figure on a day or two for a reply.
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Post by portlandbill on Feb 23, 2018 10:31:34 GMT
Dear upland , thanks for your forum message. As you may know, we do not typically offer telephone reply support to our investors. Our support team is kept small. We pass the cost savings from this back to investors in the form of higher investment returns. For more information see here. Kind regards, Paul not to mention the £3.3m of profit. must be really hard to find good staff when operating on a shoestring
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Post by Deleted on Feb 25, 2018 14:34:52 GMT
Well, this seems to have backfired somewhat. Reading some of the trustpilot reviews since the email... wow, pretty savage!
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