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Post by beegee on Apr 3, 2018 18:41:50 GMT
Has anyone else had a problem with today s repayment run? As it was a long weelend I had scheduled repayments from the 5y market of £708.37. I anticipated it would be a long run so as money was coming in I planned to reinvest manually to be towards the top of the queue. I reinvested £200 and then £160. As there was only £25 in my holding account when I had to go out for a while I left it. On my return some time later there was no money in my holding account and only the £360 on offer. I rang RS who said they would investigate. Later in the day repayments started again. When it got to £125 I manually reinvested £100. When I next looked the £25 had been reinvested automatically so I presumed the repayment run had ended, but there had not been anymore repYments. Ie still £233 outstanding. The four loans were then shown as matched and awaiting contracts. I then received only two emails saying the £200 & £160 loans had been matched. The £100 and £25 amounts had disappeared. So I have endred up with only £360 out of £708 of my repayments and a lower total invested than I had yesterday. I await RS investigation. Sorry about the long message.
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Post by beegee on Apr 3, 2018 22:18:59 GMT
Two further emails for the £100 and £25 fully matched now received. So now only £223 lost.
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Post by beegee on Apr 9, 2018 8:28:48 GMT
Still no resolution to my 'lost' repayments. RS say they are very busy with end of tax year and new ISA. Hopefully they will get round to look at it this week. The person I spoke to last week said there had been a few accounts with this problem.
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happy
Member of DD Central
Posts: 397
Likes: 497
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Post by happy on Jul 2, 2018 5:40:33 GMT
Logged in this morning and RS account balance a 5 figure amount short. Seems no 3 a nd 5 year market repayments have been processed yet and my 5 figure Rolling repayment has been repaid but is showing as "locked" with only a few hunderd quid of associated lend orders. So the RS system decides to just wipe over £10k off my balance until the hamsters get back on their wheels.
Anyone else with similar issues?
On the up side though, it is sunny outside again and the market rate is 3.3% today....Hurrah!
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